A |
A Workflow at Runtime |
About CSV Files |
About Help Paths |
About Help Paths |
Annex2: Problems and Workarounds |
About Offer Description |
About This Help |
About This Help |
The Toolbar |
Welcome to Valuemation |
Accept and Edit a Problem (Analysis) |
Accept and Edit a Problem (Analysis) |
Important Use Cases |
Accept and Execute a Service Request |
Accept and Execute a Service Request |
Real Life Use Cases |
Accept Call at Service Desk |
Accept Error Solution |
Accept Incident and check responsibility |
Accept Incident and check responsibility |
Create a Problem from an Unsolved Incident |
Accept the Service Request and Check the Responsibility |
Accepting a Request |
Accepting the License Conditions |
Accessing Valuemation Web Client |
Accessing Valuemation Web Client |
Installation and Configuration of Valuemation Web Client |
Acknowledgement of an event (manually) |
Action Customizer |
Action Customizer |
Action Customizer |
Adding Actions |
Adding the 'Send Email' Action to a Catalog |
Adding the Translate Action to GUI |
Authorization of Valuemation Toolbar |
Catalog Query Selector |
Catalog Query Selector |
Catalog Query Selector |
Customization |
Example: Importing Plan Items |
Hot Key Definition |
Main Controls |
Open Action Customizer |
Other Sidebar Elements |
Reference Catalogs |
Reference View Display Options |
Rule Type: Starts an Action |
Rule Types |
Searching in One Cell Reference View |
Sidebar Content |
Translations Made in Customizers |
Translations of Catalog Elements |
Translations of View Elements |
Translations Tab |
Action GUI Rule Example |
Action Scheduler |
Action Scheduler |
Inner Workings |
Scheduled Archiving |
Synchronize Resources |
The Scheduled Actions Catalog |
Actions and Action Mapping |
Actions and Action Mapping |
Columns in the Table of Actions |
Common Properties |
Introduction to Valuemation Authorization Management |
Tab: Actions |
User Manager |
Using the Actions Tab |
Actions Check |
Actions in the Web Service Catalog |
Actions in the Web Service Clients Catalog |
Actions InfoObjects Customization |
Actions InfoObjects Customization |
InfoObjects Customization |
Activate Dynamic Approval Responsibility |
Activate Dynamic Approval Responsibility |
Define the Approval Process |
Activate the Permission Management (Authorization Management) |
Activating Audit |
Activating Audit |
Setting Up Audit and History |
Activating the Authorization Management |
Activate the Permission Management (Authorization Management) |
Activating the Authorization Management |
Authorization Manager |
General |
Introduction to Valuemation Authorization Management |
Working with the Authorization Manager |
Activating the Time Zone Support |
Activating the Time Zone Support |
Affected Modules |
Date, Time and Time Zones |
Activation |
Active Modules |
Activities Overview |
Activities Overview |
Transitions |
Activity |
Activity |
Important Object Types |
Important Object Types |
Activity Instances by State |
Activity Parameters |
Activity Parameters |
Important Activities |
Activity Sequences |
Add a new Ticket Description |
Add a new Ticket Description |
Add a new Ticket Description |
Update (and close) existing Incident |
Update (and close) existing Service Request |
Add Attachment |
Add Attachment |
List of Activities |
Add Attachments |
Add feedback to Service Request that end user has not accepted solution |
Add Observations to Competencies |
Add Targeted Measures to Evaluation Input |
Add to Role |
Add to Role |
List of Activities |
Adding a Function |
Adding a Function |
Working with the Calculation Customizer |
Adding a New Language |
Adding a New Language |
Basic Language-related Operations |
Translation Editor |
'Translations of Application Text' Editor |
Adding Actions |
Adding Actions |
Managing Groups |
Adding an Additional Environment |
Adding an Additional Environment |
CTM Important Use Cases |
Adding an Attribute |
Adding an Attribute |
Working with the Calculation Customizer |
Adding an image available for use with icons |
Adding an image available for use with icons |
Columns in the Table of Actions |
Adding and Removing Catalogs |
Adding and Removing Catalogs |
Autoclose Functionality |
Autoclose Functionality |
Basic Operations |
Adding and Removing InfoObjects |
Actions InfoObjects Customization |
Adding and Removing InfoObjects |
Catalog InfoObject Customization |
InfoObject Category |
InfoObjects |
InfoObjects Positioning |
The Toolbar |
URL InfoObjects Customizaton |
Adding Attributes to Relation Lines |
Adding Documents to Service Records |
Adding Documents to Service Records |
Creating a Service Template |
Adding Label and Separator |
Adding Nodes |
Adding Nodes |
Main Bar |
Tool Bar |
User Interface |
Wizards |
Workspace |
Adding Objects to Collections |
Adding Objects to Maps |
Adding Order Items to Already Ordered |
Adding Order Items to Already Ordered |
Order, Order Item |
Adding Search by Collection Attributes |
Adding the Full Text Search Component to an Existing Installation |
Adding the 'Send Email' Action to a Catalog |
Adding the 'Send Email' Action to a Catalog |
Email Dispatch Using Escalation |
Viewing the Archived Data |
Adding the Translate Action to GUI |
Adding the Translate Action to GUI |
Converting Multilingual Attributes |
Multilingual Translations |
Setting Up Multilingual Translation |
Adding Transitions |
Adding Transitions |
Main Bar |
Tool Bar |
User Interface |
Wizards |
Workspace |
Adding/Removing Attributes |
Adding/Removing Attributes |
Creating a One Cell Reference View |
Additional Information |
Additional SSO Configuration |
Adjusting InfoObjects |
Actions InfoObjects Customization |
Adjusting InfoObjects |
Business Views |
Catalog InfoObject Customization |
InfoObjects |
InfoObjects Positioning |
Perspectives |
URL InfoObjects Customizaton |
Workspace InfoObject |
Adjustments |
Admin Settings for the "Print with Valuemation Analytics" Action |
admin.bat file settings |
admin.bat file settings |
Installation and Configuration of Valuemation Rich Client |
Administrator Settings |
Administrator Settings Advanced |
Administrator Settings Advanced |
Troubleshooting |
Affected Modules |
Affected Object Types |
Agenda Update |
Aggregation Functions |
Allocating the Budget |
Allocation |
Allocation |
Allocation |
Costing&Charging Manager |
Allocation Rules |
Allocation Simulation |
Allocation Simulation |
List of Activities |
Allocation Strategies |
Allocation Strategies |
Business Process Manager |
Alternative Debugger Opening Options |
An Offer With Combined Parameters |
An Offer With Combined Parameters |
An Offer With Local Parameters |
An Offer With Standard Parameter Set |
Previewing the Result |
An Offer With Local Parameters |
An Offer With Standard Parameter Set |
An Offer With Local Parameters |
An Offer With Standard Parameter Set |
Standardize to Simplify |
Analysis |
Analysis |
Analysis |
Costing&Charging Manager |
Linking Object Types |
Analyze Resources Usage |
Analyze Resources Usage |
Reservation |
Resource |
Resource Management |
Resource Management in Use |
Resource Project (RM Project) |
Annex1: Hierarchy With Examples |
Annex1: Hierarchy With Examples |
Editing or Deleting an Assignment |
Help Topic Assignments |
Annex2: Problems and Workarounds |
Annotations |
Anonymization |
Anonymization |
Data Protection |
Inner Workings |
Anonymization Configuration |
Anonymization |
Anonymization Configuration |
Anonymization Configuration |
Anonymized Attributes |
Anonymized Attributes |
Anonymization Configuration |
Anonymized Attributes |
API |
API |
Inner Workings |
LDAP Configuration |
Appending BOCollections to Collections |
Appending BOCollections to Collections |
Merging BOCollections |
Application |
Application Monitoring |
Application Monitoring |
Application Monitoring |
Data Log |
General |
Global Audit Activation |
Script Guidance Area |
Application Server |
Applying the Authorization Mode |
Approve and Activate Prospective Suppliers |
Approve the Release |
Approve the Release |
Important Usecases |
Plan and Schedule the Release |
Approving |
Approving a Package |
Approving a Package |
CTM Important Use Cases |
Valuemation Environment in Detail |
Approving a Service Template |
Approving a Service Template |
Service Instantiation |
Archive Creation |
Archive Creation |
Creation of Archiving Configuration |
Prerequisites |
Archive Maintenance |
Archive Maintenance |
Data Archiving and CTM |
What is the Archive |
Archive Mode |
Archiving |
Application Monitoring |
Archiving |
Archiving Configuration |
Data Archiving and CTM |
Data Protection |
Inner Workings |
Object Type Tab |
Archiving Configuration |
Archiving Configuration |
Archiving Configuration |
Archiving Simulation |
Archiving Simulation |
Creation of Archiving Configuration |
Running the Archive Action |
Assessment Simulation |
Assessment Simulation |
List of Activities |
Asset and CMS Relevance |
Asset Mainparameters |
Asset Management |
Asset Management - Under the Hood |
Asset Management In Use |
Asset Management In Use |
Asset Manager |
Valuemation Asset Manager |
Asset Management Object Types |
Asset Management Object Types |
Asset Manager |
Asset Management Settings |
Asset Management Settings |
Asset Manager |
Specialized Configuration Actions |
Asset Manager |
Asset Manager |
Asset Manager |
Business Functionality |
Assign a Problem |
Assign Calendar to Catalogs |
Assign Calendar to Catalogs |
Calendar Mode Creation Step-by-step |
Catalog Calendar Usage |
Assign components to contract items |
Assign components to contract items |
Assign contract items to components and products |
Assignment Actions |
Assign contract items to components and products |
Assign contract items to components and products |
Assignment Actions |
Assign Images From Attachments |
Assign Images From Attachments |
Examples and Consequences |
Image Assignment |
Name-independent Attachments |
Subtab - Properties |
Working With Images |
Assign Images to Object Categories |
Assign Images to Object Categories |
Image Assignment |
Assign Images to Specific Objects |
Assign Images From Attachments |
Assign Images to Object Categories |
Assign Images to Specific Objects |
Examples and Consequences |
Image Assignment |
Subtab - Properties |
Assign Incident |
Assign Incidents to a Problem |
Assign Resources to the RM Project |
Assign Resources to the RM Project |
Create an RM Project |
Assign subsequent contract item |
Assign contract items to components and products |
Assign subsequent contract item |
Assignment Actions |
Contract Manager In Use |
The Contract Editor |
Assign supplementary contract item |
Assign contract items to components and products |
Assign supplementary contract item |
Assignment Actions |
Contract Manager In Use |
Assign Task |
Assign Task |
List of Activities |
Assigning a Formatter to a Control |
Assigning a Formatter to a Control |
Date&Time in View Customizer |
Assigning a Help Topic |
Assigning a Help Topic |
Get Help Keys |
The Same Topic in Different Languages |
Assigning a Service Agreement to a Service Instance |
Assigning a Simple Search View to a Catalog |
Assigning an Image to Item Class |
Assigning an Image to Item Type / Offer |
Assigning Default Roles to Multiple Resources |
Assigning Tasks to Other Users |
Assigning the New Activity |
Assigning the New Activity |
Writing New Activities |
Assignment Actions |
Assignment Actions |
Contract Manager |
Contract Manager In Use |
Assignment from the Valuemation Element |
Assigning a Help Topic |
Assignment from the Valuemation Element |
Help Topic Assignments |
Assignment Object Types |
Assignment of Categories to Shop Offers |
Assignment of Categories to Shop Offers |
Category Creation |
Assignment to Modules |
Assignment to Modules |
Assignment to Modules |
Assignment to Modules |
Attached Service Agreements |
Attaching Files to an Object |
Attaching Files to an Object |
Attaching Pictures |
Copying Pictures From Clipboard |
Attaching Pictures |
Attaching Pictures |
Pictures in Views |
Attachment Dialog |
Attachment Dialog |
List of Activities |
Attachments Customization |
Attachments in Catalogs |
Attachments in Editors |
Attachments in Use |
Attachments Parameter |
An Offer With Local Parameters |
Attachments Parameter |
Attribute Dependencies |
Attribute Edit |
Attribute Edit |
Object Type inspection and Further Options |
Attribute Properties with Rules Section |
Attribute Properties with Rules Section |
Group Layout Tab |
Attribute Resource Section |
Attribute Resource Section |
Designing a View |
Formatter: Multiline Label |
Group Layout Tab |
Tabs |
View Designer |
Attribute Size Limitations |
Attribute Size Limitations |
Technical Considerations |
Attribute Types from the Viewpoint of Time Zones |
Attribute Types from the Viewpoint of Time Zones |
Date&Time in View Customizer |
Attribute Value Mass Change |
Attribute Value Mass Change |
Miscellaneous |
Attribute Values |
Attribute Values |
Column Search in Detail |
Search Conditions |
Attributes |
Attributes |
Attributes |
Attributes |
Column Search in Detail |
Search Conditions |
Specifying the Mapping |
Attributes Tab |
Attribute Properties with Rules Section |
Attributes Tab |
Attributes Tab |
Columns Tab |
Condition Operators |
Condition Operators |
Data Validation |
Operators |
Structure of the Object Type Customizer |
Styles in Detail |
Subtab - Defaults |
Subtab - Properties |
Transient Attributes Tab |
Working with the Customization Browser |
Audit and History |
Application Monitoring |
Audit and History |
Audit Tab |
History Records |
Inner Workings |
Audit Compliance |
Audit for Newly Created Objects |
Audit Tab |
Audit Tab |
Structure of the Object Type Customizer |
Authentication |
Authentication |
Authentication |
Authentication Configuration |
Authentication Configuration |
General |
Installation |
Login - Additional Information |
Authentication against LDAP |
Authentication Configuration |
Authentication Configuration |
Authentication Configuration |
Installation and Configuration of Valuemation Rich Client |
Authentication Modes |
Authentication of the Database Connection |
Authentication Type |
AuthenticationManager.properties |
AuthenticationManager_jaas.config |
AuthenticationManager_jaas.config |
AuthenticationManager_jaas.config |
Chat Server Side |
Authorization |
Authorization by Attribute Value |
Authorization by Attribute Value |
Authorization by Attribute Value |
Authorization by Instance |
Authorizations for Technical Objects |
Multitenancy Definition |
Permission to Technical Types |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value |
Authorization by Attribute Value |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value (Value Range) |
Authorization by Attribute Value |
Authorization by Attribute Value |
Authorization by Attribute Value (Value Range) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Activating the Authorization Management |
Authorization by Instance |
Authorization by Instance |
Authorization by Instance |
Authorization by Instance |
Authorization by Instance |
Authorization by Instance |
Authorizations for Business Objects |
Authorizations for Technical Objects |
Permission to Object Types |
Permission to Technical Types |
Authorization by Relation |
Authorization by Relation |
Authorization by Relation |
Authorization by Relation |
Authorizations for Business Objects |
Permission to Object Types |
Authorization by Type |
Authorization by Relation |
Authorization by Type |
Authorization by Type |
Authorization by Type |
Authorization by Type |
Authorization by Type |
Authorizations for Business Objects |
Authorizations for Technical Objects |
Permission to Object Types |
Permission to Technical Types |
Authorization for Attribute |
Authorization for Attribute |
Authorization for Attribute |
Authorization for Attribute |
Authorizations for Business Objects |
Permission to Object Types |
Authorization Groups |
Authorization Groups and Roles |
Authorization Groups and Roles |
Authorization Groups and Roles |
Authorization Groups and Roles |
Authorization Groups and Roles |
Authorization Groups and Roles |
Miscellaneous |
Authorization in Workflow Scripts |
Authorization in Workflow Scripts |
General |
Authorization List: Table View |
Authorization List: Table View |
List |
Authorization List: Tree View |
Authorization List: Tree View |
List |
Authorization Manager |
Authorization Manager |
Authorization of the News Channels |
Authorization of Valuemation Toolbar |
Basic Concept |
Excursus: Authorization by the Web Service Roles |
Expert Search |
FAQ |
InfoObjects Authorization |
Key Search Controls |
Key Search Controls |
Key Search Controls |
LDAP Configuration |
Log-Viewer |
Person Mapping |
Role Mapping |
Role Mapping |
Roles |
Searches in Catalogs |
Setting Permission for Global Audit Activation |
Setting Permission for Viewing History for Object Types |
Setting Permission for Viewing History for Selected Objects |
Setting Permission for Viewing History of Related Changes |
Setting Permissions for Viewing History |
Settings and Administration |
Unlocking Workflows |
User Manager |
User Variables |
Workflows and Authorization |
Working with User Manager |
Authorization Manager Tabs |
Authorization Manager Tabs |
Authorization of the News Channels |
Calling the Authorization Manager |
Authorization of the News Channels |
Authorization of Valuemation Toolbar |
Authorization of Valuemation Toolbar |
Customization and Authorization of Valuemation GUI Elements |
The Toolbar |
Authorization Rights |
Authorization List: Table View |
Authorization Rights |
Conflicting Authorizations |
List |
Permission to Object Types |
Permission to Technical Types |
Preventing Conflicting Authorizations |
Priorities of Authorizations to Business Object Types |
Authorization Roles |
Authorization via SQL |
Authorization via SQL |
General |
Authorizations for Business Objects |
Authorization Manager |
Authorizations for Business Objects |
Introduction to Valuemation Authorization Management |
Working with the Authorization Manager |
Authorizations for Technical Objects |
Authorization Manager |
Authorizations for Technical Objects |
Introduction to Valuemation Authorization Management |
Working with the Authorization Manager |
Auto Create Environments |
Auto Create Environments |
CTM Important Use Cases |
Data Archiving and CTM |
Autoclose Call Acceptance |
Autoclose Call Acceptance |
Lookup Tickets by Calling Code |
Autoclose Functionality |
Autoclose Functionality |
Autoclose Functionality |
Automatic Creation |
Automatic Creation |
Creating Distribution Elements |
Automatic prompting for file downloads in IE8 |
Automatic Sending of Object Attachments With Emails |
Automatic Sending of Object Attachments With Emails |
Email Template Tab |
Sending an Email |
Autorecalculation in Use |
Available Functions |
Available Functions |
Structure of the Calculation Customizer |
Avaya Aura |
B |
Background Colors for Table |
Background Colors for Table |
Main Controls |
Background Information |
Backlog Check |
Back-out Plan |
Bar Codes |
Bar Codes |
Subtab - Properties |
Barcode Scan |
Basic Catalog Operations |
Basic Categorization and Relations |
Basic Concept |
Basic Concept |
Roles |
Basic Concepts |
Basic Concepts |
Basic Concepts |
Basic Concepts |
Data Protection |
Entering/Presenting Date&Time Values |
Basic Functions |
Basic Functions |
Costing&Charging Manager |
FAQ |
Basic Language-related Operations |
Basic Operations |
Basic Operations |
Basic Operations |
Working with Kanban |
Basic Settings |
Attribute Properties with Rules Section |
Attribute Values |
Authorization of Valuemation Toolbar |
Basic Settings |
Basic Settings |
Case Sensitivity |
Case Sensitivity |
Catalog Query Selector |
Catalog Query Selector |
Catalog Query Selector |
Column Search |
Columns Tab |
Condition Operators |
Condition Operators |
Creating a One Cell Reference View |
Creating a Pricing Model |
Formatter: Other Formatters |
General |
Key Search Controls |
Key Search Controls |
Key Search Controls |
Live Search |
Quick Search |
Starting Points |
Subtab - Styles |
Types of Attribute Values |
Valuemation Essentials |
Basic Sorting of Objects |
Basic Valuemation Customization |
Batch Payments Upload |
Best Practice for Shop Images |
Best Practice for Shop Images |
Deprecated |
Beyond the Basics |
Asset Manager |
Beyond the Basics |
Bind Attributes |
Bind Attributes |
Specifying the Mapping |
BIRT Report Based on XML from Valuemation |
Birt Report Engine |
Birt Report Parameter |
Birt Report Parameter |
List of Activities |
BIRT Reporting |
BIRT Reporting |
Reporting |
Valuemation Analytics Reporting |
Valuemation Printing |
BIRT with SOAP Webservice |
BIRT with SOAP Webservice |
Requirements |
Bookmarks |
Bookmarks |
Bookmarks |
Bookmarks |
Boolean Operators |
BPM Authorization |
BPM Authorization |
Business Process Manager |
Permission Sets |
Breaking Person Mapping |
Brief Functionality Overview |
Budget Deviation Dashboard |
Budget Planning Classes |
Build the Release |
Build the Release |
Important Usecases |
Business Data |
Business Data |
Valuemation Unicode Support |
Business Functionality |
Business Functionality |
Business Views |
Valuemation Help |
What Do You Want to Do? |
Business Functionality Object Types |
Business Functionality Object Types |
Glossary of Basic Terms |
Business Impact Analysis and Continuous Business Criticality Improvements |
Business Impact Analysis and Continuous Business Criticality Improvements |
Important Object Types |
Important Use-cases |
ITSCM Use Cases |
System Availability and Business Impact |
Business Key Tab |
Attributes Tab |
Business Key Tab |
Business Keys |
Business Keys |
Structure of the Object Type Customizer |
Business Keys |
Business Keys |
Business Keys |
Customize |
General |
Business Object Type Catalog |
Business Object Type Catalog |
Object Type inspection and Further Options |
Working with Model Inspector |
Business Partner - Supplier |
Business Partner - Supplier |
Supplier Manager Structure |
Business Partner Assignment Actions |
Business Partner Assignment Actions |
Service Instantiation |
Business Partner Categories |
Business Partner Category |
Business Partner - Supplier |
Business Partner Category |
Register and Grade Suppliers |
Supplier Manager Structure |
Business Partner Graduation |
Business Partner - Supplier |
Business Partner Graduation |
Supplier Manager Structure |
Business Process Manager |
Business Process Manager |
Core Functionality |
Customization |
Define the Fulfillment Process |
Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities) |
Documentation |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Procurement Administration |
Service Continuity Test |
Settings and Administration |
Business Process Manager Summary |
Business Process Manager |
Business Process Manager Summary |
Permission Sets |
Business Rules |
Business View |
Business Views |
Business View Mapping |
Business Views |
Business View Catalog |
Business View Catalog |
Business Views Customization |
Maintenance of Business View Contents |
User Manager |
Business View Customization |
Business View Examples |
Business Views |
InfoObjects |
Business View Mapping |
Business View Mapping |
Business View Mapping |
Calling the User Manager |
User Manager on Web Client |
Working with User Manager |
Business View Reset to Defaultuser |
Business View Reset to Defaultuser |
Valuemation Defaultuser |
Business View Selection |
Business Views |
Start Page Customization |
Valuemation Essentials |
Valuemation User Interface |
Business View view |
Business View Mapping |
Business View view |
User View |
Business Views |
What Do You Want to Do? |
Business Views Customization |
Business View Mapping |
Business Views Customization |
Customization and Authorization of Valuemation GUI Elements |
Miscellaneous |
Reference Catalogs |
C |
Calculate Duration |
Calculate Duration |
List of Activities |
Calculate Plan |
Calculate Plan |
Creating Plan Items Manually |
ROI Calculations |
Calculate the Evaluation |
Calculating Evaluations |
Calculating the New Schedules for Record Escalation |
Calculating the New Schedules for Record Escalation |
Running the Escalation for Escalation Records |
Calculating Ticket Costs |
Calculation Browser |
Calculation Browser |
Example: Calculation for the Treeview Mode |
Example: Currency Conversion |
Example: Total Net Price |
Managing Calculations |
Calculation Customizer |
Calculation Customizer |
Managing Calculations |
Calculation functions for readable presentation of Audit&History entries |
Calculation of duration based on Valuemation Calendar |
Calculation Options |
Calendar |
Calendar |
Calendar |
Calendar |
Calendar |
Catalog Calendar Usage |
Operations in the Calendar View |
Representation |
Representation |
Calendar Control |
Calendar Mode Basic Terms |
Calendar Mode Basic Terms |
Calendars Selection |
Day Mode |
Month Mode |
Operations in the Calendar View |
Week Mode |
Calendar Mode Creation in a Nutshell |
Calendar Mode Creation Step-by-step |
Calendar Mode Creation in a Nutshell |
Calendar Mode Creation Step-by-step |
Calendars Tab |
Calendar Mode Customization |
Calendar Mode Creation in a Nutshell |
Calendar Mode Customization |
Catalog Calendar Usage |
Events Display |
Graphical Catalog Modes Customization |
Calendars Selection |
Calendars Selection |
Month Mode |
Operations in the Calendar View |
Calendars Tab |
Calendar Mode Customization |
Calendars Tab |
Operations in the Calendar View |
Structure of the Object Type Customizer |
Call Acceptance |
Call Acceptance |
Data In Ticket Creation |
Service Request Shop |
Service Request Shop In Use |
Call Center Agent |
Call Managemt |
Call the Kanban |
Calling A WebService Using Workflow |
Calling Actions With Hot Keys |
Calling Actions With Mnemonics |
Calling Report Editor |
Calling the Authorization Manager |
Calling the Authorization Manager |
Working with the Authorization Manager |
Calling the Catalog Customizer (Admin) |
Calling the Catalog Customizer (Admin) |
Catalog Customization in User Mode |
Calling the Catalog Customizer in User Mode |
Calling the Catalog Customizer in User Mode |
Catalog Customization in User Mode |
Calling the Compare Functionality |
Calling the Compare Functionality |
Configuration Manager |
Calling the Customization Browser |
Calculation Customizer |
Calling the Catalog Customizer (Admin) |
Calling the Customization Browser |
Calling the Object Type Customizer |
Calling the View Customizer |
Creating Relations: The Relation Wizard |
Relation Customizer |
Rule Customizer |
Value Set Customizer |
Valuemation Object Type Customizer |
Calling the Kanban |
Calling the Kanban |
Kanban Workflow Example: Processing an Incident |
Calling the Object Type Customizer |
Calling the Print Function |
Calling the Status Page |
Calling the User Manager |
Calling the User Manager |
Excursus: Authorization by the Web Service Roles |
Calling the View Customizer |
Calling the Visualizer View |
Calling the Visualizer View |
Visualizer View in Detail |
Working with Visualizer |
Calling Workflows on Certain Events |
Cancelling the Multisort Settings |
Card Context Menu |
Basic Operations |
Card Context Menu |
Cards |
Cards |
Kanban Profile Customizer |
Carrier |
Carrier Type |
Case Sensitivity |
Case Sensitivity |
Case Sensitivity |
Case Sensitivity |
Column Search in Detail |
Expert Search in Detail |
Field Search in Detail |
Search Conditions |
Search Conditions |
Searches in Catalogs |
Case Sensitivity and the Default Language |
cast |
Catalog - View |
Catalog Browser |
Catalog Browser |
Creating, Editing, Copying and Removing Catalogs |
Default View vs Default Catalog |
Managing Catalogs |
Catalog Calendar Usage |
Catalog Calendar Usage |
Structure of the Catalog Customizer |
Catalog Customization in User Mode |
Catalog Customization in User Mode |
Managing Catalogs |
Valuemation Catalog Customizer |
Catalog Customizer |
Catalog Customizer |
Translations Made in Customizers |
Translations of Catalog Elements |
Catalog in Table View |
Catalog in Table View |
Incremental Data Retrieval |
Catalog in Tree View |
Catalog InfoObject Customization |
Catalog InfoObject Customization |
InfoObjects Customization |
Catalog Inplace Editing |
Catalog Inplace Editing |
Catalogs |
Columns Tab |
General Tab |
Working With the Catalog Customizer |
Catalog Layouts |
Catalog Layouts |
Catalog Operations |
Catalogs |
General Tab |
Catalog Legend |
Catalog Legend |
Catalog Legend |
Catalog of Audited Changes |
Catalog of Audited Changes |
Opening Target Objects of Relation Attributes |
Catalog of Object Mappings |
Catalog Operations |
Catalog Operations |
Catalog Operations |
Multilingual Translations In Use |
Valuemation Essentials |
Catalog Properties |
Catalog Properties |
Common Properties |
Catalog Query Selector |
Catalog Query Selector |
Catalog Query Selector |
Catalog Query Selector |
Column Search in Detail |
Expert Search in Detail |
Searches in Catalogs |
Catalog Refresh |
Catalog Refresh |
List of Activities |
Catalog to Text |
Catalog to Text |
List of Activities |
Catalog View Close |
Catalog View Close |
List of Activities |
Catalog View Select |
Catalog View Select |
List of Activities |
Catalog vs. Editor |
Catalog: Rendering Condition for Objects With Attachments |
Attachments Customization |
Catalog: Rendering Condition for Objects With Attachments |
Catalogs |
Business Process Manager |
Calling the Catalog Customizer (Admin) |
Calling the Customization Browser |
Calling the Object Type Customizer |
Catalogs |
Catalogs |
Catalogs |
Containers |
Example: Working with API Objects Step by Step |
InfoObjects |
Key Objects in Valuemation API |
Managing Catalogs |
Valuemation Asset Manager |
Valuemation Essentials |
What Do You Want to Do? |
Workspace InfoObject |
CatalogView Set Query |
CatalogView Set Query |
List of Activities |
CatalogView Switch |
CatalogView Switch |
List of Activities |
Categories Administration |
Categories Administration |
Service Request Administration |
Categories Visibility in the Shop |
Categories Administration |
Categories Visibility in the Shop |
Category |
Category Bar Removal |
Category Bar Removal |
Shop |
Category Browser |
Category Creation |
Categories Administration |
Category Creation |
Cause + Problem solution found |
Accept and Edit a Problem (Analysis) |
Cause + Problem solution found |
Cause Found: Create + Assign Error |
Cause Found: Create + Assign Error |
Important Use Cases |
Certainty/Weight (points) |
Change Authorization |
Change Editor Mode |
Change Editor Mode |
List of Activities |
Change Editor Title |
Change Editor Title |
List of Activities |
Change Entered Parameter Values |
Change Management |
Business Functionality |
Change Management |
Change Management |
Change Management |
ITSCM Links to Other Managers |
Organizational Roles |
Change Management Use Cases |
Allocating the Budget |
Change Management |
Change Management Use Cases |
Request Budget |
Change Manager |
Change Manager at a Glance |
Change Management |
Change Manager at a Glance |
Change Monitoring |
Change Management Use Cases |
Change Monitoring |
Change or create Service Attributes and Service Parameter Types |
Change or create Service Classes and Service Types |
Change or create Service Domain |
Change or create Service Option Groups and Service Options |
Change Proposal |
Change Proposal Submission |
Change Proposal |
Change Proposal Submission |
Change Review |
Change Management Use Cases |
Change Review |
Change Scheduling |
Change Scheduling |
Process RFC Activities |
Changing Existing Authorizations |
Changing Index Synchronization |
Changing Password in User Manager |
Changing Password on Logon |
Changing the Layout: More Options |
Changing the Layout: More Options |
Editing the Attached Pictures Viewer's label |
Changing the Plan Status |
Changing the Reference Catalogs Order |
Chargeback/Service Invoicing |
Charging Rules |
Chat in Valuemation |
Chat Server Side |
Chat with ServiceConnector |
Chat with Valuemation |
Chat with ServiceConnector |
Chat with Valuemation |
Chat without Backend |
Chat: How It Works |
Chat: How It Works |
Enabling the Chat Functionality |
Check Clock Time Intervals (Tariffe) |
Check Clock Time Intervals (Tariffe) |
List of Activities |
Check Escalation Records |
Check Escalation Records |
List of Activities |
Check Finance Manager |
Check Finance Manager |
List of Activities |
Check For Escalated Incidents |
Check For Escalated Incidents |
Real Life Use Cases |
Check Present Status of an Own Incident |
Check Quantity Scale (Price) |
Check Quantity Scale (Price) |
List of Activities |
Check Scale Boundary (Price) |
Check Scale Boundary (Price) |
List of Activities |
Check Status on Update |
Check Status on Update |
List of Activities |
Check Time Intervals (Periods) |
Check Time Intervals (Periods) |
List of Activities |
Choice Parameter - Three Scenarios |
Choice Parameter - Three Scenarios |
Existing Standard Value Set |
New Local Value Set |
New Standard Value Set |
Standardize to Simplify |
Choose Attribute |
Choose Attribute |
List of Activities |
Choose Attribute Dialog Box in Detail |
Choose Attribute Dialog Box in Detail |
Creating Condition Rows |
Choose File |
Choose File |
List of Activities |
CIRD |
Asset Management Settings |
CIRD |
Cisco |
Cisco JTrace |
Class Diagram and API |
Class Diagram and API |
Progress Bar Initial Configuration |
Class Diagrams |
Class Model |
Classification Object Types |
Client Change |
Client Change |
List of Activities |
Client Mapping |
Basic Concept |
Calling the User Manager |
Client Mapping |
Client Mapping |
Client Mapping |
Clients |
Group Mapping |
Login - Additional Information |
Tasks on the Client Mapping Tab |
The Toolbar |
User Manager |
User Manager on Web Client |
Users |
Client Properties |
Client Selection |
Client Settings |
Client Settings |
Creating and Removing a Condition |
Rich Text Editor |
Starting Points |
The Toolbar |
Valuemation Essentials |
Clients |
Calling the User Manager |
Client Mapping |
Client Mapping |
Clients |
Clients |
Clients |
Tasks on the Clients Tab |
User Manager on Web Client |
Working with User Manager |
Close All Catalogs |
Close All Catalogs |
List of Activities |
Close existing Incident |
Close existing Service Request ticket |
Close Incident |
Close Service Request |
Closing session in the catalog Sessions of Process Engine |
Closing session in the catalog Sessions of Process Engine |
Process Engine Settings |
Closure Categories |
Closure Categories |
Fulfillment Confirmation and Reopening a Request |
Request Status Diagram |
Request, Request Item, Request Type |
cmp |
Code Completion |
Collecting Requirements |
Collections |
Collections |
Lists |
Maps |
Column Search |
Column Search |
Open Catalog View |
Searches in Catalogs |
Searching and Filtering |
Column Search in Detail |
Column Search in Detail |
Key Search Controls |
Column Search in Reference Catalogs |
Column Search |
Column Search in Reference Catalogs |
Column Width Adjustments |
Basic Operations |
Column Width Adjustments |
Columns |
Columns |
Kanban Profile Customizer |
Columns Dragging & Dropping |
Columns Dragging & Dropping |
Freezing Columns |
Operations in the Table View |
Columns Filters |
Attributes Tab |
Calculation Browser |
Catalog Browser |
Columns Filters |
Relation Browser |
Rule Browser |
Value Set Browser |
View Browser |
Working with the Customization Browser |
Columns in the Table of Actions |
Columns in the Table of Actions |
Common Properties |
Tab: Actions |
Using the Actions Tab |
Columns Tab |
Basic Sorting of Objects |
Columns Tab |
Detail Viewer |
General Tab |
MultiLine Designer Tab |
Structure of the Catalog Customizer |
Subtab - Styles |
Combatibility with JAVA Conventions |
Combined Authorizations |
Columns in the Table of Actions |
Combined Authorizations |
Types of Technical Objects |
Committing a Change |
Committing a Change |
Customization Log Catalog |
Notification of Past Changes |
Committing Transactions |
Calling Workflows on Certain Events |
Committing Transactions |
Getting Started With Valuemation API |
Propagating Changes |
Registering Objects to Transactions |
Undoing Changes and Aborting Transactions |
Working with Objects in Transactions |
Common |
Common Properties |
Catalog Properties |
Common Properties |
Editor Properties |
Main Controls |
Reference View Display Options |
Relation Properties |
Searching in One Cell Reference View |
Common String Operations |
Communication between processes by message flows |
Communication between processes without message flow |
Communication EPI – Valuemation (ZIS2VM) |
Communication Flow Between VM and ZIS |
Communication Flow Between VM and ZIS |
ZIS Interface |
Communication Server |
Communication Valuemation – EPI (VM2ZIS) |
Communication With the Stakeholders |
Compare |
Compare |
User Settings |
Compare Attributes |
Compare Attributes |
List of Activities |
Compare Data Transfer |
Compare expenses in different plans by period |
Compare History |
Compare Process |
Compare Process |
Compare Rule |
Configuration Manager |
Compare Processing |
Compare Processing Definition |
Compare Results |
Compare Results |
Configuration Manager |
Compare Results Catalog |
Compare Processing Definition |
Compare Results Catalog |
Compare Rule |
Compare Rule |
Compare Process |
Compare Rule |
Mapping (Map Operator) |
Running the Compare Process |
Comparing Objects |
Comparing the Databases |
Comparing the Databases |
Exporting to XML |
Comparison of Planned and Actual Expenses |
Comparison of Planned and Actual Expenses |
Important Object Types |
Plan Execution |
Complete Percentage |
Complete Percentage |
Gantt Chart - Object Type Customization |
Timelines Tab |
Completion of Methods |
Complex Grouping |
Complex Hardware With Option Groups |
Component |
Component |
Main Object Types |
Component Creation |
Asset Management In Use |
Component Creation |
Components |
Compute N/A Values |
Compute N/A Values |
List of Activities |
Condition |
Condition |
List of Activities |
Condition Based on Request |
Condition Based on Request Item |
Condition Escalation |
Condition Escalation Preparation |
Condition Operators |
Attribute Values |
Column Search in Detail |
Condition Operators |
Condition Operators |
Field Search |
Key Search Controls |
Key Search Controls |
Operators |
Search Conditions |
Types of Attribute Values |
Conditions |
Config Management |
Configuration |
Configuration and Settings |
Configuration Baseline |
Configuration Baseline |
Implementation Failed |
Configuration Example |
Configuration in Valuemation – Configurable Parameters |
Configuration in Valuemation - Mainparameters |
Configuration Manager |
Business Functionality |
Configuration Manager |
Configuration Manager |
Configuration Manager at a Glance |
Configuration Manager |
Configuration Manager at a Glance |
ITSCM Links to Other Managers |
Configuration Objects for Shop Parameters |
Configuration Objects for Shop Parameters |
Standardize to Simplify |
Configuration of Browsers |
Configuration of the Database Connection |
Configuration of the Database Connection and Authentication Basics |
Configuration of the Deployment File for the Application Server |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Configure a System: Add Components |
Configure a System: Add Components |
Configure the System |
IMAC Service Actions |
Configure a System: Change Components Structure |
Configure a System: Remove Components |
Configure a System: Remove Components |
Configure the System |
IMAC Service Actions |
Configure a System: Upgrade Components |
Configure a System: Upgrade Components |
Configure the System |
IMAC Service Actions |
Configure the Birt Report Server |
Configure the Birt Report Server |
Installation and Configuration |
Configure the Rich client |
Configure the Rich client |
Installation and Configuration |
Configure the System |
Configure the System |
Legacy IMAC Actions |
Linking Object Types |
Configuring LDAP Connection |
Confirm / Decline a Problem |
Conflicting Authorizations |
Conflicting Authorizations |
Priorities of Authorizations to Business Object Types |
Connection Parameters |
Connection Setup |
Connection Setup |
Valuemation and KnowledgeCenter |
Connection to CTI server |
Console |
Application Monitoring |
Console |
Settings and Administration |
The 'Create Archive Scripts' Action |
Consumer Group 1 |
Consumer Group 2 |
Containers |
Catalogs |
Collections |
Containers |
Example: Working with API Objects Step by Step |
Getting Main Objects from the Database |
Key Objects in Valuemation API |
Listing Contents of Containers |
Working with API Objects |
Containers and Collections |
Content Editor |
Content Editor |
Info Page Editor |
Reference Catalogs |
Start Page Customization |
Workflow Links |
Context Sensitive Custom 01 |
Context Sensitive Custom 02 |
Context Sensitive Custom 03 |
Context Sensitive Custom 04 |
Context Sensitive Custom 05 |
Context Sensitive Custom 06 |
Context Sensitive Custom 07 |
Context Sensitive Custom 08 |
Context Sensitive Custom 09 |
Context Sensitive Custom 10 |
Context Sensitive Custom 11 |
Context Sensitive Custom 12 |
Context Sensitive Custom Content |
Contract |
Contract |
Create a contract |
Contract Fulfillment |
Contract Fulfillment |
Contract Manager |
Contract Header Type |
Contract Item |
Contract Manager |
Business Functionality |
Contract Manager |
Contract Manager |
Contract Manager at a Glance |
Contract Manager In Use |
Contract Manager |
Contract Manager In Use |
Contract Partner, Person & Organization Unit |
Contract Partner, Person & Organization Unit |
The Contract Editor |
Contract Type |
Control Buttons |
Adding Actions |
Attribute Resource Section |
Control Buttons |
Control Buttons |
Designing a View |
Group Layout Tab |
Info Page Editor |
Managing Groups |
Reference Catalogs |
View Designer |
Controlling Environment Availability/Active Sessions |
Controlling Environment Availability/Active Sessions |
CTM Important Use Cases |
Converting Multilingual Attributes |
Converting Multilingual Attributes |
Multilingual Translations In Use |
Copy / Paste in Parameters Tab |
Copy Input Stream to Output Stream |
Copy Input Stream to Output Stream |
List of Activities |
Copy Input Stream to String |
Copy Input Stream to String |
List of Activities |
Copy to Clipboard |
Copy to Clipboard (Example) |
Copy to Clipboard (Example) |
Copying Objects |
Copy... |
Asset Management In Use |
Component Creation |
Copy... |
Copying a Service Template |
Copying Objects |
Copying Pictures From Clipboard |
Attaching Pictures |
Copying Pictures From Clipboard |
Copying User Environment |
Copying User Environment |
Environment |
Valuemation Defaultuser |
Working with User Manager |
Copying User Environment within Groups |
Core Functionality |
Core Functionality |
Valuemation Help |
Core Functionality Terms |
Core Functionality Terms |
Glossary of Basic Terms |
Core: CTI Setup |
Core: Enabling Valuemation CTI |
Core: Tests |
Core: Tests |
Workflow Test.CTI |
Cost Center |
Cost Distribution |
Cost Distribution |
Creating Plan Items Manually |
Important Object Types |
Plan Execution |
Planning and Plan Administration |
Cost Distribution Classes |
Costcenters from CCM_ObjMap |
Costflow |
Costing&Charging Manager |
Business Functionality |
Costing&Charging Manager |
Costing/Charging Manager - Allocations |
Costing/Charging Manager - Allocations |
Global Settings |
Costs |
countService |
countService2 |
Create / Group Processing |
Create / Single Processing |
Create a Building Block |
Create a Building Block |
Process Creation |
Create a Complex Report With Parameters |
Create a Complex Report With Parameters |
Example: Adding an Image |
Example: Adding Text |
Create a contract |
Create a contract |
Create a Master Contract |
Creation Actions |
Create a Data Type |
Create a Data Type |
Create a Process |
Define a Data Object |
Process Creation |
Create a default Action for the Workflow |
Create a Lane |
Create a Lane |
Create a Process |
Process Creation |
Create a Master Contract |
Create a Master Contract |
Create master and demand contract items |
Create a Node Type |
Create a Node Type |
Process Creation |
Create a Print Version of a Catalog |
Create a Problem according to a Model Ticket |
Create a Problem According to Incident Analysis |
Create a Problem According to Incident Analysis |
Proactive Problem Management |
Create a Problem Directly |
Create a Problem according to a Model Ticket |
Create a Problem According to Incident Analysis |
Create a Problem Directly |
Important Use Cases |
Create a Problem from an Unsolved Incident |
Create a Problem from an Unsolved Incident |
Important Use Cases |
Create a Process |
Business Process Manager |
Create a Process |
Create a Process |
Process Creation |
Create a Report Based on Another Report |
Create a Workflow |
Create an RM Project |
Create an RM Project |
Resource Management in Use |
Resource Project (RM Project) |
Create and Assign a Service Request |
Create and Assign a Service Request |
Real Life Use Cases |
Create and Assign Incident |
Create and Assign Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Real Life Use Cases |
Create and assign Service Request |
Create and Assign Workaround |
Create and Assign Workaround |
Important Use Cases |
Workaround - Editing Process |
Create and Complete (Close) a Call |
Create and Edit Incident |
Create and Edit Service Request |
Create and Manage Reservations |
Assign Resources to the RM Project |
Create an RM Project |
Create and Manage Reservations |
Reservation |
Resource |
Resource Management |
Resource Management in Use |
Resource Project (RM Project) |
Create and Solve Incident |
Create and Solve Incident |
Create and Solve Incident |
Real Life Use Cases |
Create and Solve Incident according to Model Ticket |
Create Bookmark |
Create Bookmark |
List of Activities |
Create Budget Account |
Create Common Offer |
Create Components Example |
Create Components Example |
Incoming goods - create components |
Create contract items |
Create a contract |
Create contract items |
Creation Actions |
Sidebar Actions |
Create Demand Contract Items |
Create Demand Contract Items |
Create master and demand contract items |
Create Evaluation Input |
Create Fixed Value Set |
Attributes Tab |
Create Fixed Value Set |
Creating Value Sets |
Create Incident |
Create Incident for Major Incident |
Create Incident for Major Incident |
Handling of Major Incidents |
Create Incident for Problem |
Create Incident for System |
Create Incident Including an Activity |
Create Incident Including an Activity |
Real Life Use Cases |
Create Incident quickly |
Create LoginConfiguration.xml |
Create master and demand contract items |
Contract Header Type |
Create master and demand contract items |
Creation Actions |
Create Master Contract Items |
Create master and demand contract items |
Create Master Contract Items |
Create Multiple Systems |
Asset Management In Use |
Create Multiple Systems |
Create My Contract - My Special Contract |
Create My Contract - My Special Contract |
Sidebar Actions |
Create Object Value Set |
Attributes Tab |
Create Object Value Set |
Creating Value Sets |
Create Output Stream |
Create Output Stream |
List of Activities |
Create Products Example |
Create Components Example |
Create Products Example |
Incoming goods - create products |
The Incoming Goods Editor |
Create Query |
Create Query |
List of Activities |
Create Relation Object Value Set |
Create Relation Object Value Set |
Creating Value Sets |
Create Resources |
Create Resources |
Resource Management in Use |
Create RFC |
Change Management Use Cases |
Create RFC |
Create RFC (User Request) |
Activity |
Change Management Use Cases |
Create RFC (User Request) |
Create RFC out of Incident |
Create RFC out of Problem |
Create RFC out of Release |
Important Use Cases |
Select Model Ticket |
Create RFC out of Incident |
Change Management Use Cases |
Create RFC out of Incident |
Important Use Cases |
Incident - Change Association |
Problem - Change Association |
Create RFC out of Problem |
Change Management Use Cases |
Create RFC out of Problem |
Important Use Cases |
Create RFC out of Release |
Change Management Use Cases |
Create RFC out of Release |
Important Use Cases |
Important Usecases |
Release Management Use Cases |
Create Roles |
Create Roles |
Resource Management in Use |
Create Service Request |
Create Service Request according to a Model Ticket |
Create Service Request quickly |
Create Service Request to System |
Create System |
Asset Management In Use |
Create System |
Create System for Person |
Asset Management In Use |
Create System for Person |
Create the Workflow |
Calling A WebService Using Workflow |
Create the Workflow |
Create Ticket |
Create Ticket |
Real Life Use Cases |
Create transfer record for vm2zis type |
Create/Request Release Package |
Create/Request Release Package |
Important Usecases |
Release Management Use Cases |
Create/Request Release Unit |
Create/Request Release Unit |
Important Usecases |
Release Management Use Cases |
Creating a Condition Directly from a Catalog |
Creating a Condition Directly from a Catalog |
Creating a Condition Directly from a Catalog |
Creating a Condition Directly in a Catalog |
Creating a Database |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Creating a Distribution Network |
Creating a Distribution Network |
Important Use Cases |
Creating a Model Release |
Creating a Model Release |
Model Release |
Creating a New Object Type together with a Table |
Creating a New Object Type together with a Table |
Valuemation Object Type Customizer |
Working With The Object Types |
Creating a New Persistent Object Type |
Calling the Object Type Customizer |
Creating a New Persistent Object Type |
Valuemation Object Type Customizer |
Working With The Object Types |
Creating a new Release from a Model Release |
Creating a new Release from a Model Release |
Model Release |
Creating a New Search Configuration |
Creating a New Search Configuration Group |
Creating a New Service Agreement |
Creating a New Transient Object Type |
Calling the Object Type Customizer |
Creating a New Transient Object Type |
Valuemation Object Type Customizer |
Working With The Object Types |
Creating a Notification |
Creating a Notification |
Notifications Catalog |
Creating a One Cell Reference View |
Creating a One Cell Reference View |
Live Search |
Overview of the Key Searches Modes |
Creating a Package |
Creating a Package |
CTM Important Use Cases |
Creating a Plan |
Creating a Plan |
Creating Plan Items Manually |
Important Use Cases |
Plan Elaboration |
Creating a Pricing Model |
Creating a Report: Syntax Rules for Parameters |
Create a Complex Report With Parameters |
Creating a Report: Syntax Rules for Parameters |
Report Parameters |
Creating a Service Template |
Creating a Service Template |
SLA, OLA and UC Service Classes |
Creating a Shortcut and Icon |
Creating a Shortcut and Icon |
Installation and Configuration of Valuemation Rich Client |
Creating a Simple Search View |
Attributes |
Creating a Simple Search View |
Field Search |
Search Tabs |
Creating a Snapshot |
Creating a Plan |
Creating a Snapshot |
Important Use Cases |
Plan Execution |
Creating a Standard Parameter Value Set |
Creating a Standard Parameter Value Set |
Standardize to Simplify |
Creating an Email Template |
Creating an M:N Relation |
Creating an M:N Relation |
Creating Relations: The Relation Wizard |
Example: Time Related N:M Relationship |
Creating and Removing a Condition |
Creating and Using Valuemation Libraries |
Creating Collections |
Creating Condition Rows |
Creating Customization Manually |
Creating Customization Manually |
CTM Important Use Cases |
Creating Distribution Elements |
Creating Distribution Elements |
Creating Plan Items Manually |
Important Use Cases |
Creating Distributions |
Creating Distributions |
Important Use Cases |
Creating Internal Groups |
Creating Internal Users |
Creating Internal Users |
Editing Users and Changing a Password |
User Manager on Web Client |
Working with User Manager |
Creating Lists |
Creating Maps |
Creating N:1 (1:N) Relations |
Creating N:1 (1:N) Relations |
Creating Relations: The Relation Wizard |
Creating New Clients |
Creating Objects |
Creating Objects |
Editing Objects |
Views/Editors |
Creating Plan Item Modifications |
Creating a Plan |
Creating Plan Item Modifications |
Plan Execution |
Creating Plan Items |
Creating a Plan |
Creating Plan Items |
Important Use Cases |
Plan Elaboration |
Creating Plan Items Manually |
Creating Plan Items |
Creating Plan Items Manually |
Creating Relations: The Relation Wizard |
Creating Relations: The Relation Wizard |
Relation Browser |
Relation Customizer |
Working with the Relation Customizer |
Creating Roles |
Creating Subordinated Services |
Creating Transactions |
Creating Transactions |
Getting Started With Valuemation API |
Undoing Changes and Aborting Transactions |
Working in Transactions |
Working with Objects in Transactions |
Creating Translations |
Adding the Translate Action to GUI |
Creating Translations |
Multilingual Translations In Use |
Creating Value Sets |
Creating Value Sets |
Value Set Browser |
Creating, Editing, Copying and Removing Catalogs |
Creating, Editing, Copying and Removing Catalogs |
Working With the Catalog Customizer |
Creation Actions |
Contract Manager |
Contract Manager In Use |
Creation Actions |
Creation of a Definition |
Creation of a new ticket in VM triggered by ZIS |
Creation of Archiving Configuration |
Archiving Configuration |
Creation of Archiving Configuration |
Creation of Option Groups |
Complex Hardware With Option Groups |
Creation of Option Groups |
Specifying the New Offer |
Creation of Survey Email Templates |
Brief Functionality Overview |
Creation of Survey Email Templates |
Survey Form Content |
Creation of the Shop Offer |
Complex Hardware With Option Groups |
Creation of the Shop Offer |
Credit |
Credit/Debit |
Criteria for setting the status of a ticket to “solved” |
Critical Contracts |
Critical Contracts |
Important Use-cases |
ITSCM Use Cases |
Crop Tree |
Crop Tree |
Node Context Menu |
CSV |
CSV |
Interfaces & Integration |
CSV Export |
CSV |
CSV Export |
Customizer Settings |
CSV Import |
CSV |
CSV Import |
CSV Import Settings Editor |
CSV Import |
CSV Import Settings Editor |
Example: Importing Plan Items |
CSV Import/Export |
CSV Import/Export |
Customizer Settings |
CTI |
CTI |
Interfaces & Integration |
Start from CTI |
CTI for Sikom Agent One 5.0 |
CTM at a Glance |
CTM Configuration and Start |
CTM Features and Processes |
CTM at a Glance |
CTM Features and Processes |
Emergency Transfers |
CTM Important Object Types |
CTM at a Glance |
CTM Important Object Types |
Starting CTM |
CTM Important Terminology |
CTM Important Use Cases |
CTM at a Glance |
CTM Important Use Cases |
Starting CTM |
CTM Solution |
CTM at a Glance |
CTM Solution |
currencyConversion |
Custom Service Catalogs |
Customer |
Customer Satisfaction |
Customer Survey Emails |
Customer Survey Emails |
Email Templates Catalog |
Customer Surveys for Service Requests |
Customization |
Core Functionality |
Customization |
Customization |
Customization |
Customization |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Settings and Administration |
Customization and Authorization of Valuemation GUI Elements |
Customization |
Customization and Authorization of Valuemation GUI Elements |
Customization Browser |
Customization |
Customization Browser |
Customization Browser with the Kanban Tab |
Customization Browser with the 'Visualization Profiles' Tab |
Managing Rendering Sets |
Customization Browser Window |
Assigning a Simple Search View to a Catalog |
Calculation Browser |
Calculation Customizer |
Calling the Catalog Customizer (Admin) |
Calling the Object Type Customizer |
Calling the View Customizer |
Catalog Browser |
Creating a New Object Type together with a Table |
Creating a New Persistent Object Type |
Creating a New Transient Object Type |
Customization Browser Window |
Editing and Deleting an Object Type |
Relation Browser |
Relation Customizer |
Rule Browser |
Rule Customizer |
Value Set Browser |
Valuemation Object Type Customizer |
View Browser |
Working With the Catalog Customizer |
Customization Browser with the Kanban Tab |
Customization Browser with the Kanban Tab |
Working with the Customization Browser |
Customization Browser with the 'Visualization Profiles' Tab |
Calling the Visualizer View |
Customization Browser with the 'Visualization Profiles' Tab |
Visualizer Customization |
Visualizer View in Detail |
Customization Considerations |
Customization Considerations |
GUI Customization |
Multilingual Translations |
Customization in Valuemation |
Customization Log |
Customization Log |
Logging of XML Import |
Customization Log Catalog |
Customization Log Catalog |
Customization Log Editor |
Logging of XML Import |
Customization Log Editor |
Committing a Change |
Customization Log Editor |
Logging of XML Import |
Customization Logging |
Customization |
Customization Logging |
Customization Object |
CTM Important Object Types |
Customization Object |
Emergency Transfers |
Running Setups |
Setup Object |
Customization Preview |
Customization Preview |
Simple Hardware Without Options |
Customization Transfer Manager |
Archive Maintenance |
Customization |
Customization Transfer Manager |
Customization Transfer Manager |
Customize |
Customize |
User Settings |
Customize valueset CTI.PluginNames |
Customize valueset CTI.PluginNames |
Lookup Person by Calling Phone |
Setup CTI Administrator Settings |
Customize Valueset CTI.ProviderConnections |
Customizer Settings |
CSV Export |
CSV Import/Export |
Customizer Settings |
Export to Text File |
General |
Customizing a View with Pictures |
Customizing a View with Pictures |
Pictures in Views |
Customizing with the Log Comment |
CTM Important Use Cases |
Customizing with the Log Comment |
Emergency Transfers |
Putting Customization on Hold |
Registerring a Customization Change in CTM |
D |
Dashboard InfoObjects |
Dashboard InfoObjects |
Incident Reporting |
Other InfoObject Types |
Problem Reporting |
Dashboard Page |
Business Views |
Dashboard Page |
Perspectives |
The Toolbar |
Valuemation User Interface |
What Do You Want to Do? |
Data Archiving and CTM |
CTM Important Use Cases |
Data Archiving and CTM |
Data Capture |
Data Cases |
Data Cases |
Data Protection Manager |
Data Check |
Asset Management Settings |
Data Check |
Data Check of Offers |
Data Validation |
Simple Hardware Without Options |
Data Check of Offers |
Data Field Selection |
Data Filtering |
Data Fits Into Memory |
Data Fits Into Memory |
Example |
Explanation |
Data Flow Between Nodes and Workflows |
Data In Escalation |
Data In Escalation |
Mail-In via Valuemation Enterprise Integrator |
Data In Ticket Creation |
Data In Ticket Creation |
Mail-In via Valuemation Enterprise Integrator |
Data Input |
Data Input |
Mail-In via Valuemation Enterprise Integrator |
Data Log |
Archiving Simulation |
Data Log |
Data Protection |
Data Protection Manager |
Data Rules, Data Rule Actions |
Manual Archiving |
Data Protection |
Data Protection Manager |
Data Protection |
Data Protection Manager |
Inner Workings |
Running the Anonymization |
Scheduled Archiving |
Data Rule |
Data Rule Action 'Anonymize' |
Data Rule Action 'Archive' |
Data Rule Actions 'Delete' |
Data Rules, Data Rule Actions |
Data Protection Manager |
Data Rules, Data Rule Actions |
Scheduled Archiving |
Data Set Creation |
Data Set Creation |
Report Creation |
Data Transfer Definition |
Data transfer Zis-VM Specification |
Data Validation |
Asset Management In Use |
Data Validation |
Miscellaneous |
Database Character Encoding |
Database Character Encoding |
Valuemation Unicode Support |
Database Connection |
Database Creation |
Database Driver |
Database Platform Specifics |
Database Scripts |
Creating a Database |
Database Scripts |
Databases With Database Level Support |
Databases Without Database Level Support |
Date and Time in Previous Versions |
Date and Time in Valuemation |
Date and Time in Valuemation |
Date, Time and Time Zones |
Inner Workings |
Date&Time Customization |
Date and Time in Valuemation |
Date&Time Customization |
Date&Time Data |
Date&Time Data |
Date&Time in View Customizer |
Date&Time in ObjectType Customizer |
Date&Time in View Customizer |
Date, Time and Time Zones |
Date, Time and Time Zones |
Formatter: Other Formatters |
General |
Day Mode |
Calendar |
Catalog Calendar Usage |
Day Mode |
Day Selection |
Events Display |
Day Selection |
Day Selection |
Operations in the Calendar View |
Daylight Saving Time |
dayOfMonth |
DB2 |
DB2 |
DB2 |
The 'Create Archive Scripts' Action |
dbconfig.properties file settings |
Authentication |
Configuration of the Database Connection and Authentication Basics |
dbconfig.properties file settings |
Export Metamodel |
Installation and Configuration of Valuemation Rich Client |
Runnning the Rich Client |
Session.properties |
Deactivating Groups |
Deactivating Groups |
Groups |
Deactivating Users |
Deactivating Users |
Person Mapping |
User Manager on Web Client |
Users |
Dead Sidebar Objects and Layout Definitions |
Debug Navigation |
Debug Navigation |
Script Debug Menu |
Debug Stack |
Debugging |
Debugging |
Process Creation |
Debugging Settings |
Debugging Settings |
General |
Default Actions |
Default Authorization |
Authorization List: Tree View |
Authorization Manager |
Default Authorization |
Introduction to Valuemation Authorization Management |
List |
Roles |
Working with the Authorization Manager |
Default Category for Item Class |
Category Creation |
Default Category for Item Class |
Shop Categories |
Default Modules |
Default Pricing Model |
Default Template Report |
Default Template Report |
Print versus Print With |
Default Values |
Customize |
Default Values |
Request Impact-Urgency-Priority |
Default View vs Default Catalog |
Catalog Browser |
Default View vs Default Catalog |
View Browser |
Defaultuser-Normal User Interplay |
Defaultuser-Normal User Interplay |
Valuemation Defaultuser |
Define a Calendar and Generate Events |
Calendar Mode Creation Step-by-step |
Define a Calendar and Generate Events |
Events Display |
Define a Data Object |
Create a Data Type |
Define a Data Object |
Define Approval Responsibility According to Condition |
Define Approval Responsibility According to Condition |
Define the Approval Process |
Define Approval Responsibility According to Item |
Define Approval Responsibility According to Item |
Define the Approval Process |
Define Phases |
Define Phases |
Process Creation |
Define Processing Workflow |
Define Processing Workflow |
IPC: Accepting Call by CTI |
Define the Approval Process |
Approving |
Define the Approval Process |
Define the Fulfillment Process |
Define Unit Types |
Defining a Basic Profile in the Visualization Profile Customizer |
Defining a Profile with Self-reference |
Defining a Profile with Self-reference |
Node Definition Section |
Defining Edge Labels |
Defining a Basic Profile in the Visualization Profile Customizer |
Defining a Profile with Self-reference |
Defining Edge Labels |
Defining Grouping Directly in the Catalog |
Defining Grouping Directly in the Catalog |
General Tab |
Defining KPI |
Defining KPI |
KPI |
Defining Node Details |
Defining a Basic Profile in the Visualization Profile Customizer |
Defining a Profile with Self-reference |
Defining Node Details |
Edge Details Section |
Node Details Section |
Defining the Full Text Index |
Defining the Look of Stereotypes |
Defining the Node Tree Structure |
Defining a Basic Profile in the Visualization Profile Customizer |
Defining a Profile with Self-reference |
Defining the Node Tree Structure |
Node Definition Section |
Definition of Business View Contents |
Delete All Records on Table Lv075 |
Delete All Records on Table Lv075 |
List of Activities |
Delete Object |
Delete Object |
List of Activities |
Delete Payments |
Delete Payments |
Payment Actions |
Delete Plan Payments |
Delete Processing |
Deleting an Object Type |
Deleting an Object Type |
Deleting Object Type Attributes |
Working With The Object Types |
Deleting Existing Authorizations |
Deleting Groups |
Deactivating Groups |
Deleting Groups |
Deleting Nodes and Transitions |
Deleting Object Type Attributes |
Deleting Objects |
Deleting Roles |
Deleting Service Templates |
Delivery Evaluation |
Dependency Types |
Dependency Types |
Predecessors in the Reservation Editor |
Deploying the *.war File on the Application Server |
Deployment |
Business Process Manager |
Catalogs |
Deployment |
Deployment |
Modelling |
Process Creation |
Deprecated |
Description |
Description |
Description |
Description of the Activities |
Description Tab |
Description Tab |
Structure of the Object Type Customizer |
Design |
Designing a View |
Designing a View |
View Designer |
Detail Viewer |
Columns Tab |
Detail Viewer |
General Tab |
Detail Viewing |
Basic Operations |
Cards |
Detail Viewing |
Details |
Basic Operations |
Cards |
Details |
Details |
Sidebar |
Sidebar |
Details on the communication between involved parties |
Determine Where-Condition |
Determine Where-Condition |
List of Activities |
Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities) |
Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities) |
Handling of Major Incidents |
Important Use-cases |
ITSCM Use Cases |
Diagram Creation |
Diagrams |
Dialog: Add Actions to Editor |
Attachments Customization |
Attachments in Editors |
Dialog: Add Actions to Editor |
Different Value Sets for Different Views |
Differentiation from Other Object Types |
Direct Dependency During Creation |
Disabling the Translation |
Disabling Translations |
Dispatching |
Business Process Manager |
Catalogs |
Dispatching |
Displaying Additional Information in the Shop |
Displaying Additional Information in the Shop |
Shop |
Displaying Objects Out-of-view |
Displaying Objects Out-of-view |
Period Filtering |
Displaying Plain Attributes |
Distribution Network |
Creating Distribution Elements |
Distribution Network |
Planning and Plan Administration |
DML Integration |
Documentation |
Adding Documents to Service Records |
Creating a Service Template |
DML Integration |
Documentation |
Documentation |
Important Use-cases |
ITSCM Use Cases |
System |
Domains |
Dump |
Duplicate Data Handling |
Dynamic Fields |
E |
Easy Creation of Multiple Similar Service Parameters |
Edge Details Section |
Defining Node Details |
Edge Details Section |
Visualization Profile Customizer |
Edit Workflow |
Edit Workflow |
Example |
Template Workflows |
Edit Workflow Properties for an Action |
Editing a Scheduled Action |
Editing and Deleting an Object Type |
Editing and Deleting an Object Type |
Working With The Object Types |
Editing Clients |
Editing Groups |
Editing Objects |
Editing Objects |
Views/Editors |
Editing or Deleting an Assignment |
Editing Roles |
Editing the Attached Pictures Viewer's label |
Editing the Role Assignments |
Editing the Role Assignments |
Responsibility Assignment Matrix |
Editing Users and Changing a Password |
Editing Users and Changing a Password |
User Manager on Web Client |
Working with User Manager |
Editor Need Save |
Editor Need Save |
List of Activities |
Editor Properties |
Editor Tabs |
Editor Tabs |
Structure of the Editor: The Classic View |
Editor Transaction SyncPoint |
Editor Transaction SyncPoint |
List of Activities |
Editor View Set Value |
Editor View Set Value |
List of Activities |
Editors in Detail |
EditorView Close |
EditorView Close |
List of Activities |
EditorView Generate the Key |
EditorView Generate the Key |
List of Activities |
EditorView Save |
EditorView Save |
List of Activities |
Element Properties |
Element Properties |
Node Properties |
Transition Properties |
User Interface |
Workspace |
Email Body |
Creating an Email Template |
Email Body |
Email Dispatch Using Escalation |
Email Dispatch Using Escalation |
Interfaces & Integration |
Sending an Email |
Email Localization |
Creating an Email Template |
Email Body |
Email Localization |
Email Template Editor |
Object Type Tab |
Email Template Editor |
Creating an Email Template |
Email Body |
Email Template Editor |
Email Templates Catalog |
Email Template Tab |
Email Templates |
Close Incident |
Email Dispatch Using Escalation |
Email Templates |
Feedback: Incident solution not accepted |
Inform end user about the Incident Solution |
Interfaces & Integration |
Notification Editor |
Postpone Incident |
Email Templates Catalog |
Creating an Email Template |
Email Templates Catalog |
Email Templates in Use |
Embedded Jetty |
Embedded Jetty |
Miscellaneous |
Emergency Change |
Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities) |
Emergency Change |
Normal Change |
Standard Change |
Emergency Transfers |
CTM Important Use Cases |
Customization Object |
Emergency Transfers |
Enable Debugging |
Enable Debugging |
Enable Debugging |
Enable Simple Search by Attachments |
Attachments Customization |
Enable Simple Search by Attachments |
Enabling a Template for Selection |
Creation of Survey Email Templates |
Enabling a Template for Selection |
Enabling HTML controls in the rich text field |
Creation of Survey Email Templates |
Enabling HTML controls in the rich text field |
Enabling the Calendar Mode |
Calendar Mode Creation Step-by-step |
Enabling the Calendar Mode |
Operations in the Calendar View |
Enabling the Chat Functionality |
Chat in Valuemation |
Enabling the Chat Functionality |
Valuemation with ServiceConnector |
Enabling the Embedded Jetty |
Enabling the Password Complexity Check |
Enabling the Password Complexity Check |
Password Complexity Check |
Enabling the Paste Functionality on the Web Client |
End User |
Business Process Manager |
End User |
End User |
UseCases |
Enhancing Security of Oracle Database Connection |
Entering/Presenting Date&Time Values |
Environment |
Environment |
Working with User Manager |
Environment Setup |
CTM Important Object Types |
Environment Setup |
EPI -> Valuemation |
EPI -> ZIS-System |
eq (equals), eq_ and cmp |
Error Reporting |
About CSV Files |
Error Reporting |
Error Reporting |
Format of the CSV File |
Errors |
Escalation |
Escalation |
Global Settings |
Escalation Action |
Escalation Action Templates |
Escalation Agent |
Escalation Agent Properties |
Escalation Agent Settings |
Data In Escalation |
Escalation Agent Settings |
Escalation Basics |
Escalation Condition |
Condition Escalation Preparation |
Escalation Condition |
Escalation Condition |
Escalation for rework of zis2vm records |
Escalation in Use |
Escalation Level |
Escalation Log |
Escalation Parameter |
Escalation Process |
Escalation Record |
Escalation Record Escalation |
Escalation Record Preparation |
Escalation Records |
Escalation Run Once Properties |
Escalation Run Once Properties |
Technical Environment - Overview |
Escalation Settings |
Escalation Type |
Escalation Type |
Structure of a Ticket (Example: Incident) |
Ticket |
Update Mode: EscalatedObject Using Planned Date and Time |
Update Mode: EscRecord |
Escalation TypeLevel |
Escalations |
evalCondition |
evalExpression |
Evaluable Competency |
Evaluable Competency |
Evaluation Input |
Supplier Manager Structure |
Evaluate Code Action |
Evaluate Code Action |
Script Debug Menu |
Evaluate Supplier Competencies |
Evaluate Suppliers |
Evaluate Suppliers |
Evaluation Input |
Supplier Manager in Use |
Evaluating KPI by Process Interpreter |
Evaluation |
Evaluation |
Evaluation Input |
Supplier Manager Structure |
Evaluation by Evaluating Persons |
Evaluation Competencies |
Evaluation Input |
Evaluate Suppliers |
Evaluation |
Evaluation Input |
Supplier Manager Structure |
Evaluation of conditions - performance |
Event Data Actions |
Event Data Analysis |
Event Logging |
Application Monitoring |
Event Logging |
Settings and Administration |
Event Logging Settings |
Application Monitoring |
Event Logging |
Event Logging Settings |
User Sessions Logging |
Viewing Event Data |
Events Display |
Calendar Mode Basic Terms |
Events Display |
Operations in the Calendar View |
Example |
Data Fits Into Memory |
Edit Workflow |
Example |
Example |
Example |
Example |
Example |
Example |
Example |
Process Engine Settings |
Example 1 |
Example 1 |
Example 1 |
Example 2 |
Using the Help Assignment Catalog |
Working on Multiple Development Databases |
Example 2 |
Assignment from the Valuemation Element |
Example 2 |
Example 2 |
Working on Multiple Development Databases |
Example 3 |
Example 3 |
Working on Multiple Development Databases |
Example of a Workflow |
Example of Resource Creation |
Example of RM Project Creation |
Create an RM Project |
Create and Manage Reservations |
Example of RM Project Creation |
Example of Webservice Call |
Example Use Case |
Brief Functionality Overview |
Customer Satisfaction |
Example Use Case |
Example Use Cases |
Example: Adding a Table |
Example: Adding a Table |
Example: Adding Text |
Example: Adding an Image |
Example: Adding Text |
Example: Calculation for the Treeview Mode |
Example: Calculation for the Treeview Mode |
Managing Calculations |
Working with the Calculation Customizer |
Example: Compare Logged Objects |
Example: Contract Item - Contract Relation in Detail |
Example: Contract Item - Contract Relation in Detail |
Examples |
Example: Cost Center "is managed by" Person |
Example: Cost Center "is managed by" Person |
Examples |
Example: Create Ticket |
Example: Create Ticket |
General |
Web Service in the Edit View |
Example: Creating a MultiLine Mode |
Example: Creating a MultiLine Mode |
Image from Attachment |
MultiLine Catalog Customization |
Example: Currency Conversion |
Example: Currency Conversion |
Managing Calculations |
Working with the Calculation Customizer |
Example: Get Objects |
Example: Get Objects |
General |
Web Service in the Edit View |
Example: Importing Plan Items |
Example: Importing Plan Items |
Example: Importing Plan Items |
Example: Mass Edit |
Example: Mass Edit Comment |
Example: N:M Relationship |
Creating an M:N Relation |
Example: N:M Relationship |
Examples |
Example: Ordering a PC Workplace |
Example: Ordering a Service With Change Details |
Example: Organizational Unit "is managed by" Person |
Example: Person "is assigned to" Cost Center |
Example: Person "is assigned to" Cost Center |
Examples |
Example: Person "works for" Organizational Unit |
Example: Person "works for" Organizational Unit |
Examples |
Example: Select Comment |
Example: System "is of" System Type |
Example: System "is of" System Type |
Examples |
Example: Time Related N:M Relationship |
Creating an M:N Relation |
Example: N:M Relationship |
Example: Time Related N:M Relationship |
Examples |
Page 2 |
Page 2 |
Example: Total Net Price |
Example: Total Net Price |
Managing Calculations |
Working with the Calculation Customizer |
Example: Various Relation Scenarios |
Example: Contract Item - Contract Relation in Detail |
Example: Various Relation Scenarios |
Examples |
Example: Working with API Objects Step by Step |
Examples |
Example: Contract Item - Contract Relation in Detail |
Examples |
Examples |
Examples |
Examples |
Relation Tab |
Structure of the Calculation Customizer |
Examples and Consequences |
Examples and Consequences |
Working With The Object Types |
Examples of SSO Configurations |
Examples of Standard Definitions |
Examples of Typical Basic Usages of Workflows |
Examples of Use |
Examples: How to |
Examples: How to |
Parameters Tab |
Report Items Tab |
Valuemation Legacy Printing |
Excursus: Authorization by the Web Service Roles |
Excursus: Authorization by the Web Service Roles |
Web Service Authorization |
Execute Service Request |
Execution |
Execution (End User) |
Business Process Manager |
Catalogs |
Execution (End User) |
Existing Standard Value Set |
Existing Standard Value Set |
Parameter Editing - Complex Parameters |
Existing Valuemation Analytics Reports |
Exit/Logout |
Expected Changes |
Expected Changes |
Expected Changes |
System |
Expert |
Expert Search |
Expert Search |
Open Catalog View |
Searching and Filtering |
Expert Search in Detail |
Explanation |
Example |
Explanation |
Overview |
Exploring the Model |
Export Conditions |
Comparing the Databases |
Export Conditions |
Export Metamodel |
Export Metamodel |
XML - Export Metamodel |
Export Mode |
Comparing the Databases |
Export Mode |
Export of Parameters |
Export Standard Translations |
Export Standard Translations |
'Translations of Application Text' Catalog |
Value Set Customizer |
Export to Text File |
Export to Text File |
Working With the Catalog Customizer |
Exporting Model Tickets to XMI |
Exporting Model Tickets to XMI |
Exporting the Class Model |
Exporting Permissions |
Exporting the Class Model |
Exporting the UML File |
Exporting to XML |
Extended Reference View |
Extending the Properties Files |
Extending the Properties Files |
Writing New Activities |
F |
Failure Recovery |
FAQ |
Feedback: Incident solution not accepted |
Feedback: Service Request execution rejected |
Feedback: User rejects Incident solution |
Field Definitions |
Field Search |
Field Search |
Open Catalog View |
Searching and Filtering |
Types of Attribute Values |
Field Search in Detail |
Filter |
Filter |
Filtering |
Sidebar |
Filter: 'CORS' |
Filter: 'CORS' |
Web.xml Deployment Descriptor |
Filter: 'RequestLoggingFilter' |
Filter: 'RequestLoggingFilter' |
Web.xml Deployment Descriptor |
Filter: 'ResponseHeaderFilter' |
Filter: 'ResponseHeaderFilter' |
Web.xml Deployment Descriptor |
Filter: 'SecurityFilter' |
Filter: 'SecurityFilter' |
Web.xml Deployment Descriptor |
Filtering |
Filter |
Filtering |
Finalize Evaluation Input |
Finance Manager Settings |
Automatic Creation |
Creating Plan Items Manually |
Finance Manager Settings |
Plan Payment Generation |
Financial Information About Services |
First Installation |
First Installation or Update: First Installation |
First Installation or Update: First Installation |
First Installation or Update: Update Existing Installation |
First Installation or Update: Update Existing Installation |
First Installation or Update: First Installation |
First Installation or Update: Update Existing Installation |
First Level Support |
Flat Distributions |
Folders and Catalogs |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Real Life Use Cases |
Followed Tickets |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Followed Tickets |
Structure of a Ticket (Example: Incident) |
Font Support |
Basic Language-related Operations |
Font Support |
Font/Background |
Font/Background |
Representation |
Forecasting |
Forecasting Functions |
Format of the CSV File |
Formats in Detail |
Attribute Properties with Rules Section |
Formats in Detail |
Formatter: Other Formatters |
Formatter: Attached Pictures Viewer |
Customizing a View with Pictures |
Formatter: Attached Pictures Viewer |
Formatter: Checkbox |
Formatter: Checkbox |
Properties |
Formatter: ChoiceBox |
Formatter: ChoiceBox |
Properties |
Formatter: Hyperlink |
Formatter: Hyperlink |
Properties |
Formatter: Image Formatters |
Formatter: Image Formatters |
Properties |
Formatter: Label |
Formatter: Label |
Properties |
Formatter: List Control |
Creating a Simple Search View |
Formatter: List Control |
Properties |
Formatter: MaskText |
Asset Management In Use |
Data Validation |
Formatter: MaskText |
Properties |
Formatter: Multiline Label |
Formatter: Multiline Label |
Properties |
Formatter: Number |
Formatter: Number |
Properties |
Formatter: Other Formatters |
Calendar Control |
Formatter: Other Formatters |
Properties |
Formatter: RadioButtons |
Formatter: RadioButtons |
Properties |
Formatter: Reference View |
Formatter: Reference View |
Properties |
Formatter: RichText |
Formatter: RichText |
Properties |
Rich Text Control Customization |
Formatter: Single Picture Control |
Formatter: Text |
Formatter: Text |
Properties |
Formatter: TextArea |
Formatter: TextArea |
Properties |
Freezing Columns |
Freezing Columns |
Operations in the Table View |
Fulfillment Confirmation and Reopening a Request |
Fulfillment Confirmation and Reopening a Request |
Request Status Diagram |
Request, Request Item, Request Type |
Full Text Index (FTI) |
Attributes Tab |
Full Text Index (FTI) |
Further Components to Install |
Further Components to Install |
Further Components to Install |
G |
Gantt Chart - Catalog Customization |
Gantt Chart - Catalog Customization |
Gantt Charts Customization |
Gantt Chart - Object Type Customization |
Gantt Charts Customization |
Gantt Charts Customization |
Graphical Catalog Modes Customization |
ge (greater or equals than), ge_ |
General |
Activating the Authorization Management |
Authorization Manager Tabs |
General |
General |
General |
General |
Global Settings |
User Settings |
User Variables |
General Description |
General Information |
Costing&Charging Manager |
General Information |
General Process Example |
General Section |
General Section |
Group Layout Tab |
General Settings |
Formatter: Text |
General Settings |
General Settings |
Mail |
Mail |
General Tab |
Adding and Removing Catalogs |
Assigning a Simple Search View to a Catalog |
Calling the Object Type Customizer |
Calling the View Customizer |
Catalog Layouts |
Catalogs |
Column Search |
Columns Tab |
Defining Grouping Directly in the Catalog |
Detail Viewer |
General Tab |
General Tab |
Multitenancy |
Operations in the Master/Detail View |
Quick Search |
Reorganizing the Sidebar |
Structure of the Catalog Customizer |
Using the Report Template Editor |
Generate contract items from order items |
Creation Actions |
Generate contract items from order items |
Generate PDF Report |
Generate PDF Report |
List of Activities |
Generate Plan Payments |
Generate Report |
Generate Report |
List of Activities |
Generate Runlink |
Generate Shifts |
Generate Shifts |
Resource Management in Use |
Generate The SOAP Client |
Calling A WebService Using Workflow |
Generate The SOAP Client |
Generate XML Data Stream |
Generate XML Data Stream |
List of Activities |
Generating a Business Key |
Generating a New Contract |
Generate contract items from order items |
Generating a New Contract |
Generating Contract Items for Selected Order Items |
Generating a Product Catalog from the Service Catalog |
Generating and Comparing DLL Scripts |
Generating Contract Items for Selected Order Items |
Generate contract items from order items |
Generating Contract Items for Selected Order Items |
Generating Distributions |
Generating the Database Support |
Converting Multilingual Attributes |
Generating the Database Support |
Main Language Selection |
Multilingual Translations |
Setting Up Multilingual Translation |
Generic Allocation |
Generic Competencies |
Evaluation by Evaluating Persons |
Generic Competencies |
Generic Correlation |
Get Attribute From Object Type |
Get Attribute From Object Type |
List of Activities |
Get from Hash Map |
Get from Hash Map |
List of Activities |
Get Help Keys |
Get Help Keys |
List of Activities |
Get Selected Text from Field |
Get Selected Text from Field |
List of Activities |
Get the WSDL |
Calling A WebService Using Workflow |
Get the WSDL |
getAttributeTranslation |
Calculation functions for readable presentation of Audit&History entries |
getAttributeTranslation |
getAuditedBOTranslation |
Calculation functions for readable presentation of Audit&History entries |
getAuditedBOTranslation |
getAuditedValueRelation |
Calculation functions for readable presentation of Audit&History entries |
getAuditedValueRelation |
getBOTypeTranslation |
Calculation functions for readable presentation of Audit&History entries |
getBOTypeTranslation |
getCurrentDate |
getCurrentTime |
getCurrentTimeStamp |
getCurrentUserld |
getMaximalDate |
getMaximalTimeStamp |
getParameter |
getPicture() |
Getting a Moniker |
Getting Main Objects from the Database |
Getting Main Objects from the Database |
Getting Started With Valuemation API |
Key Objects in Valuemation API |
Getting Objects from Maps |
Getting Read Limit |
Getting Read Limit |
Parameters |
Setting Read Limit |
Getting Started in 10 Minutes |
Business Process Manager |
Getting Started in 10 Minutes |
Modelling |
Getting Started With Valuemation API |
API |
Getting Started With Valuemation API |
Getting the current ZIS-Status |
Getting Transactions |
Getting Transactions |
Working with Objects in Transactions |
Getting Valuemation Version |
Getting Work Done |
Getting Work Done |
Valuemation Essentials |
getValuesetTranslation |
Calculation functions for readable presentation of Audit&History entries |
getValuesetTranslation |
Give Information about an Existing Ticket |
Give Information about an Existing Ticket |
Real Life Use Cases |
Global Audit Activation |
Activating Audit |
Global Audit Activation |
Setting Audit for Object Types |
Setting Permission for Global Audit Activation |
Setting Permission for Viewing History for Object Types |
Setting Permission for Viewing History for Selected Objects |
Setting Permission for Viewing History of Related Changes |
Setting Permissions for Viewing History |
Viewing History for Object Types |
Viewing History for Selected Objects |
Global Functions |
Global Functions |
Global Functions |
Miscellaneous |
Global Functions Example |
Global Functions in Use |
Global Search |
Global Search |
Global Search |
Global Search Configuration |
Searching and Filtering |
The Toolbar |
Global Search Configuration |
Customization and Authorization of Valuemation GUI Elements |
Global Search |
Global Search Configuration |
Global Search in Detail |
Global Settings |
Bookmarks |
Formatter: Other Formatters |
Global Settings |
Global Settings |
Main Language Selection |
Runlink Verification Using Database Identifier |
Setting Permission for Global Audit Activation |
Setting Up the Password Complexity Check |
Settings and Administration |
Upload Plan Payments Configuration |
Glossary |
Glossary |
KPI |
Glossary of Basic Terms |
Grade and Categorize Suppliers |
Graphical Catalog Modes Customization |
Catalog Layouts |
Customization |
General Tab |
Graphical Catalog Modes Customization |
Working With the Catalog Customizer |
Group Layout Tab |
Creating a One Cell Reference View |
Customizing a View with Pictures |
Group Layout Tab |
Structure of the View Customizer |
Group Mapping |
Basic Concept |
Calling the User Manager |
Client Mapping |
Exporting Permissions |
Group Mapping |
Group Mapping |
Group Mapping |
Group Mapping |
Groups |
Role Mapping |
Tasks on the Group Mapping Tab |
User Manager |
User Manager on Web Client |
Users |
Group Properties |
Grouping in a Nutshell |
Grouping in Catalogs |
Catalog Layouts |
Grouping in Catalogs |
Operations in the Chart View |
Operations in the Table View |
Valuemation Essentials |
Grouping Nodes and Levels |
Grouping Nodes and Levels |
Toolbar |
Groups |
Calling the User Manager |
Client Mapping |
Copying User Environment within Groups |
Creating Internal Groups |
Deactivating Groups |
Deleting Groups |
Editing Groups |
Groups |
Horizontal Proportion Bar |
Reactivating Groups |
Role View |
User Manager on Web Client |
Groups and Roles |
gt (greater than), gt_ |
GUI Behaviour |
GUI Customization |
Converting Multilingual Attributes |
GUI Customization |
Setting Up Multilingual Translation |
GUI Language Selection |
Basic Language-related Operations |
GUI Language Selection |
GUI Translations |
GUI Translations |
Valuemation Unicode Support |
H |
Handling of Major Incidents |
Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities) |
Handling of Major Incidents |
Major Incidents |
Header and Footer Tab |
Header and Footer Tab |
Using the Report Template Editor |
Help |
General |
General |
Help |
Help |
Help Topic Assignments |
Help Topic Assignments |
Inner Workings |
Logging of XML Import |
Hiding Application Version in the Window Title |
Hiding Product Version Information |
Hiding Reference Catalogs |
Hierarchical process design |
Hierarchy of Components |
Hierarchy of Systems |
History |
History |
Toolbar |
History Aspect of the Reference View |
History Conditions Tab |
History Conditions Tab |
Structure of the Catalog Customizer |
History Records |
History Session Settings |
History Session Settings |
Setting Up Audit and History |
Horizontal and Vertical Alignment |
Horizontal and Vertical Alignment |
Legend |
Toolbar |
Horizontal Proportion Bar |
Hot Key Definition |
How It Works |
Catalog in Table View |
Catalog in Tree View |
Customizer Settings |
How It Works |
How It Works |
How It Works |
How It Works |
Limit Settings |
Settings |
Time Zones |
How Service Price Is Specified |
How Service Price Is Specified |
Price Conditions |
How the Actual Approving Person is Selected |
How To |
How to Activate Approving by 2 or More Persons |
How to Add More Info |
How to Auto-approve (Skip Approving) |
How to Define Specific Change Details for Item or Service |
How to enable Valuemation CTI |
How to fill up transfer tables for ZIS2VM |
How to fill up transfer tables for ZIS2VM |
How to fill up transfer tables for ZIS2VM |
How to Find a New Type of an Object Type |
How to Install a New Font |
Font Support |
General Tab |
How to Install a New Font |
How to Link Project-specific Documentation |
How to Link Project-specific Documentation |
Project-Specific Documentation |
Project-specific Help Assignment |
How to process only External Calls |
How to Redefine the Calculation |
How to Remove Additional Info |
How to set up CTI |
How to set-up and start Process Engine on Tomcat |
How to set-up and start Process Engine on Tomcat |
Process Engine |
Process Engine Settings |
Test the Process |
How to start Process Engine on the Rich client |
How to Test |
How to Transfer VMA Content |
How to Transfer VMA Content |
Paths to VMA-related Files |
How to Upgrade Existing Installation of Web-App with Process Engine |
How to Upgrade Existing Installation of Web-App with Process Engine |
Process Engine Settings |
Https Communication and Security Certificates |
I |
Identifying the Environment |
Controlling Environment Availability/Active Sessions |
Identifying the Environment |
Valuemation Environment |
Valuemation Environment in Detail |
if, case and coalesce |
IMAC Service Actions |
IMAC Service Actions |
Specialized Configuration Actions |
IMAC System Configuration |
IMAC Service Actions |
IMAC System Configuration |
IMAC System Move |
IMAC Service Actions |
IMAC System Move |
Move |
Image Assignment |
Image Assignment |
Image from Attachment |
MultiLine Catalog Customization |
Image from Attachment |
Example: Creating a MultiLine Mode |
Image from Attachment |
Image: Position |
Image: Position |
Report Items Tab |
Image: Properties |
Image: Properties |
Report Items Tab |
Images in Service Requesting |
Impact |
Impact |
Impact |
Impact |
Important Object Types |
Implementation Failed |
Implementation Failed |
Important Usecases |
Implementing Loops |
Implementing Loops |
Transition Types |
Implementing Loops Using Reset Transition |
Implementing Loops |
Implementing Loops Using Reset Transition |
Implementing Loops Using Subworkflows (Recursion) |
Implementing Loops |
Implementing Loops Using Subworkflows (Recursion) |
Import |
Calling the User Manager |
Import |
Import |
Import from LDAP |
Working with User Manager |
Import a BIRT Report into Valuemation |
Import Considerations |
CSV Import Settings Editor |
Import Considerations |
Import from LDAP |
Basic Concept |
Group Mapping |
Group Mapping |
Import from LDAP |
User Manager |
Users |
Import of the Report Definition to Valuemation |
Import of the Report Definition to Valuemation |
Report Stylesheet |
Valuemation Analytics Reporting |
Important Activities |
Add Attachment |
Add to Role |
Allocation Simulation |
Assessment Simulation |
Assign Task |
Attachment Dialog |
Birt Report Parameter |
Calculate Duration |
Catalog Refresh |
Catalog to Text |
Catalog View Close |
Catalog View Select |
CatalogView Set Query |
CatalogView Switch |
Change Editor Mode |
Change Editor Title |
Check Clock Time Intervals (Tariffe) |
Check Escalation Records |
Check Finance Manager |
Check Quantity Scale (Price) |
Check Scale Boundary (Price) |
Check Status on Update |
Check Time Intervals (Periods) |
Choose Attribute |
Choose File |
Client Change |
Close All Catalogs |
Compare Attributes |
Compute N/A Values |
Condition |
Copy Input Stream to Output Stream |
Copy Input Stream to String |
Create Bookmark |
Create Output Stream |
Create Query |
Delete All Records on Table Lv075 |
Delete Object |
Determine Where-Condition |
Editor Need Save |
Editor Transaction SyncPoint |
Editor View Set Value |
EditorView Close |
EditorView Generate the Key |
EditorView Save |
Generate PDF Report |
Generate Report |
Generate XML Data Stream |
Get Attribute From Object Type |
Get from Hash Map |
Get Help Keys |
Get Selected Text from Field |
Important Activities |
Input GUI for a Mail |
Message |
Meta Workflow Delete |
MetaWorkflow Lock/Unlock |
MetaWorkflow new/edit |
MetaWorkflow Take Lock |
New Object |
Open Action Customizer |
Open Attachment |
Open BO Customizer |
Open Calculation Customizer |
Open Catalog Customizer |
Open Catalog View |
Open Configuration |
Open File |
Open Help |
Open Mass Move |
Open Metamodel Exporter |
Open Move |
Open Object Type Customizer |
Open Object Type Translation Editor |
Open Process Modeller |
Open Query Editor |
Open Relation Customizer |
Open Report Editor |
Open Rule Customizer |
Open User Manager |
Open Value Set Customizer |
Open View Customizer |
Perform Task |
Print to Preview |
Print to Text |
Put in Hash Map Activity |
Relation Link Existing Finish |
Relation Link Existing Start |
Relation Link New Finish |
Relation Link New Start |
Remove from Role |
Remove Link |
Removes Objects or Selected Rows from the Current Catalog View |
Render Birt Report |
Run Save Action on Editor |
Save File |
Save Text into File |
Script (System Activity) |
Send Mail |
Send Mail with Outlook Activity |
Send Message |
Set a Value for Attribute in Editor |
Set a Value for Attribute of Object Type |
Set Catalog |
Set Query |
Set Relational Attributes for Transient Relations |
Settings of Foreign Keys for Transient Relations |
Show Birt Report |
Show Web Page |
Simple Input |
Start Escalation |
Start External Program |
Start from BO Editor |
Start from Catalog |
Start from CTI |
Start from Relation |
Start from SideBar |
String to Text |
Take Over Solutions |
Tally Connect Tester |
Toast Message |
Transfer |
Transfer (correction) Create |
Transfer (correction) Global Change |
Transfer Create |
Transfer Global Change |
User Decision |
Workflow Transaction SyncPoint |
Write Object to a String |
XML Export |
XML Import |
Important Object Types |
Business Impact Analysis and Continuous Business Criticality Improvements |
Important Object Types |
Important Object Types |
Important Object Types |
Important Object Types |
Important Object Types |
IT Service Continuity Management |
Important Use Cases |
Important Use Cases |
Important Use Cases |
Important Use Cases |
Important Usecases |
Important Use-cases |
Importing External Users and Groups |
Importing into Enterprise Architect |
Importing Offers and Offer Packages from External Sources |
Importing Plan/Plan Items From a CSV File |
Collecting Requirements |
Creating Plan Items |
Importing Plan/Plan Items From a CSV File |
In Use |
In Use |
Valuemation and KnowledgeCenter |
Incident - Change Association |
Incident - RFC/Change |
Incident - Service Linking |
Incident Closed |
Incident in Progress |
Incident Links to Other Ticket Classes |
Incident Management |
Business Functionality |
Incident Management |
Incident Management |
Incident Management |
Incident Management |
Organizational Roles |
Service Request Shop |
Service Request Shop In Use |
Incident Management - Status Diagram |
Incident Manager |
Incident Manager |
Incident Manager |
Incident Manager at a Glance |
Incident Management |
Incident Manager at a Glance |
ITSCM Links to Other Managers |
Incident Priority Change Reason |
Incident Reporting |
Incident Solved |
Incident Waiting |
Incoming and Outgoing E-Mails |
Incoming and Outgoing E-Mails |
Structure of a Ticket (Example: Incident) |
Incoming goods - create components |
Contract Manager In Use |
Incoming goods - create components |
The Contract Item Editor |
Incoming goods - create products |
Contract Manager In Use |
Incoming goods - create products |
The Contract Item Editor |
Incoming of Goods |
Assignment Object Types |
Incoming of Goods |
Lifecycle and Status Actions |
Incremental Data Retrieval |
Catalog in Tree View |
Incremental Data Retrieval |
Inner Workings |
Limit Settings |
Listing Objects (Catalog Pages) |
Overview |
Indication of Possession |
Contract Type |
Indication of Possession |
Info Page Editor |
Control Buttons |
Info Page Editor |
Info Pages Catalog |
Workflow Links |
Info Pages Catalog |
Info Pages Catalog |
Start Page Customization |
Info Tab |
Email Template Tab |
Info Tab |
Notification Editor |
InfoObject Category |
Actions InfoObjects Customization |
Adding and Removing InfoObjects |
Catalog InfoObject Customization |
InfoObject Category |
InfoObjects |
InfoObjects Customization |
URL InfoObjects Customizaton |
InfoObjects |
Dashboard Page |
InfoObjects |
Managing Catalogs |
Valuemation Essentials |
Valuemation User Interface |
What Do You Want to Do? |
Work Page |
InfoObjects Authorization |
Actions InfoObjects Customization |
Catalog InfoObject Customization |
Customization and Authorization of Valuemation GUI Elements |
InfoObjects |
InfoObjects Authorization |
URL InfoObjects Customizaton |
InfoObjects Customization |
Customization and Authorization of Valuemation GUI Elements |
InfoObjects |
InfoObjects Customization |
Miscellaneous |
Other InfoObject Types |
InfoObjects Error Messages |
InfoObjects Positioning |
Adding and Removing InfoObjects |
Adjusting InfoObjects |
InfoObjects Error Messages |
InfoObjects Positioning |
The Valuemation side |
Workspace InfoObject |
Inform end user about executed Service Request |
Inform end user about the Incident Solution |
Information |
Information About the Running Platform |
Initial Load - Load Increment - Maximum Load |
Initialize Calling Code for Organization Units |
Initialize CTI Phones for Persons |
Initialize login through GUI |
Initialize Plan Items by Contract Payment Schedules |
Initializing Plan Items From a Contract |
Creating Plan Items |
Initializing Plan Items From a Contract |
Inner Workings |
Core Functionality |
Customization |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Settings and Administration |
Input GUI for a Mail |
Input GUI for a Mail |
List of Activities |
Inputs Initiation |
Evaluation by Evaluating Persons |
Inputs Initiation |
Inserting a Runlink |
Install Components to Selected Systems |
IMAC Service Actions |
Install Components to Selected Systems |
Legacy IMAC Actions |
Installation |
Installation |
Valuemation Help |
Installation and Configuration |
Installation and Configuration |
Installation and Configuration |
Installation and Configuration |
Installation and Configuration of Valuemation Rich Client |
Authentication |
Installation |
Installation and Configuration of Valuemation Rich Client |
Installation and Configuration of Valuemation Web Client |
Authentication |
Installation |
Installation and Configuration of Valuemation Web Client |
Installation Directory |
Installation of the optional package |
Installation of the optional package |
Mail Out Package |
Installation of Valuemation Database |
Authentication |
Installation |
Installation of Valuemation Database |
Installation Properties |
Chat Server Side |
Installation Properties |
Installation Terms |
Glossary of Basic Terms |
Installation Terms |
Installing and Using Standard Libraries |
Installing the Escalation Server |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Installing the Rich Client for Customizer |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Installing the Rich Client for End-User |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Installing the Rich Client for the Administrator |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Instances Are Relation Dependent |
Example: Contract Item - Contract Relation in Detail |
Instances Are Relation Dependent |
Relation Tab |
Integrate the Customizing |
Integrate the Jar File |
Calling A WebService Using Workflow |
Integrate the Jar File |
Integration of Birt Customizing |
Integration With CMS |
Interation Between Valuemation and ZIS |
Interation Between Valuemation and ZIS |
Ticket Creation |
Valuemation Update |
ZIS Update |
Interface |
Costing&Charging Manager |
Interface |
Interfaces & Integration |
Core Functionality |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Settings and Administration |
Introduction to Valuemation Authorization Management |
Introduction to Valuemation Authorization Management |
Working with the Authorization Manager |
IPC: Accepting Call by CTI |
Initialize Calling Code for Organization Units |
IPC: Accepting Call by CTI |
IPC: CTI Setup |
isNull |
isValid |
IT Service Continuity Management |
Business Functionality |
IT Service Continuity Management |
IT Service Continuity Manager at a Glance |
Change Management Use Cases |
Emergency Change |
IT Service Continuity Management |
IT Service Continuity Manager at a Glance |
Item, Item Type, Item Class |
ITSCM Links to Other Managers |
Business Impact Analysis and Continuous Business Criticality Improvements |
ITSCM Links to Other Managers |
Risk Analysis |
ITSCM Use Cases |
IT Service Continuity Management |
ITSCM Use Cases |
J |
Java Time Zone Implementation |
Java Time Zone Implementation |
Updating Time Zone Information |
JRE and Database Driver |
JRE, Database Driver and Zip-File for Valuemation Jetty |
JTAPI Based CTI |
CTI |
JTAPI Based CTI |
K |
Kanban |
Kanban |
Managing Rendering Sets |
Miscellaneous |
Kanban Board in Detail |
Kanban Board in Detail |
Kanban GUI Overview |
Kanban Customization |
Kanban GUI Overview |
Kanban Customization |
Kanban GUI Overview |
Kanban Profile Customizer |
Customization Browser with the Kanban Tab |
Kanban Customization |
Kanban Profile Customizer |
Kanban Workflow Example: Processing an Incident |
Kanban Workflow Example: Processing an Incident |
Working with Kanban |
KB Proposal |
KB Proposal |
Search solution in KB |
Search solution in KB |
Kerberos Authentication Setup on Apache |
Key Console Features |
Key Console Features |
Working with the Console |
Key Objects in Valuemation API |
Containers |
Key Objects in Valuemation API |
Key Search Controls |
Column Search in Detail |
Expert Search in Detail |
Field Search in Detail |
Key Search Controls |
Key Search Controls |
Key Search Controls |
Key Terms and Object Types |
Key Terms and Object Types |
Service Portfolio/Service Level Manager |
Keyboard Handling |
Keyboard Shortcuts |
Keyboard Shortcuts |
Miscellaneous |
Keypress Navigation |
Keyword & Keyword Class |
Knowledge Management |
Knowledge Management |
Knowledge Management |
Knowledgebase |
Knowledgebase |
Knowledgebase |
KnowledgeBase Documents From Ticket Descriptions |
In Use |
KnowledgeBase Documents From Ticket Descriptions |
KnowledgeCenter Search For Incident Solutions |
In Use |
KnowledgeCenter Search For Incident Solutions |
Ticket Specific Settings |
Ticket Specific Settings |
KnowledgeGuide Document Transfer |
In Use |
KnowledgeGuide Document Transfer |
Known Issues |
KPI |
Create a Process |
KPI |
Monitoring |
Monitoring |
Process Creation |
KPI Request Data |
KPI Request Data |
Request, Request Item, Request Type |
KPI Values |
L |
Label Translations |
Customization in Valuemation |
Label Translations |
Progress Bar Display on Web Client |
Progress Bar Initial Configuration |
Language |
Language |
Representation |
Language Selection |
Language Selection |
Language Selection |
Language Selection |
The Toolbar |
Valuemation Essentials |
Language Support in Valuemation |
Formatter: Multiline Label |
Inner Workings |
Language Support in Valuemation |
LDAP |
LDAP |
Miscellaneous |
LDAP Configuration |
Configuring LDAP Connection |
LDAP Configuration |
LDAP Parameters |
LDAP Configuration |
LDAP Parameters |
LDAP SSL Authentication |
LDAP Configuration |
LDAP SSL Authentication |
le (less or equals than), le_ |
Legacy IMAC Actions |
Asset Management In Use |
Legacy IMAC Actions |
Legal Notice |
Legal Notice |
Valuemation Help |
Legend |
Legend |
Toolbar |
License Management Administration |
License Management Administration |
Software License Management |
Software License Manager |
Lifecycle and Status Actions |
Lifecycle and Status Actions |
Order, Order Item |
Limit Settings |
Catalog in Table View |
Catalog in Tree View |
How It Works |
Limit Settings |
Limit Settings |
Limit Settings |
Overview |
Representation |
Representation |
Limitations |
Limit Settings |
Limitations |
Link and Unlink |
Linking Object Types |
Linking With Additional Customization |
List |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value (Value Range) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Authorization by Instance |
Authorization by Relation |
Authorization by Type |
Authorization by Type |
Authorization for Attribute |
Authorization List: Table View |
Authorization List: Tree View |
Authorization Manager Tabs |
Default Authorization |
Introduction to Valuemation Authorization Management |
List |
Permission Sets |
Permission to Object Types |
Permission to Technical Types |
List of Activities |
Activities Overview |
List of Activities |
Transitions |
List of Result Messages |
Listing Collections |
Combatibility with JAVA Conventions |
Listing Collections |
Listing Contents of Containers |
Combatibility with JAVA Conventions |
Listing Collections |
Listing Contents of Containers |
Listing Objects (Catalog Pages) |
Listing Objects (Catalog Pages) |
Main Controls |
Lists |
Collections |
Lists |
Maps |
Live Search |
Live Search |
Searching and Filtering |
Live Search Activation |
Loading Applet |
Local Simple List Parameter |
An Offer With Combined Parameters |
An Offer With Local Parameters |
Local Simple List Parameter |
Local Value Set Parameter |
An Offer With Combined Parameters |
An Offer With Local Parameters |
Local Value Set Parameter |
Localization |
Localization |
Report Creation |
Localizing Messages |
Locking Modes |
Locking Modes |
Object Type Tab |
Log Comment Catalog |
Log Comment Catalog |
Log Comments |
Log Comments Filter |
XML Import |
Log Comment Editor |
Committing a Change |
Log Comment Catalog |
Log Comment Editor |
Log Comments |
Log Comments |
Customization Log |
Customization Log Catalog |
Customization Log Editor |
Log Comment Catalog |
Log Comments |
Log Comments Filter |
Log Comments Filter |
Export Conditions |
Log Comments |
Log Comments Filter |
Log-Viewer |
Log Viewer |
Log-Viewer |
Log Viewer |
Log-Viewer |
Application Monitoring |
Log-Viewer |
Roles |
Logging |
Logging In |
Example: Working with API Objects Step by Step |
Getting Started With Valuemation API |
Key Objects in Valuemation API |
Logging In |
Logging into Valuemation |
Login Syntax |
Logging in a User with Provided Credentials |
Logging into Valuemation |
Logging of XML Import |
Customization Log Catalog |
Customizer Settings |
Logging of XML Import |
Settings |
Logging Options |
List of Result Messages |
Logging Options |
Logging Out |
Login - Additional Information |
Login Syntax |
Adding Objects to Collections |
Combatibility with JAVA Conventions |
Example: Working with API Objects Step by Step |
Getting Main Objects from the Database |
Getting Valuemation Version |
Information About the Running Platform |
Localizing Messages |
Logging In |
Login Syntax |
Main Parameters |
Propagating Changes |
Reading BOs Through Catalogs |
Removing Objects from a Collection |
Selecting Language |
Setting Search Criteria |
Time-related Feature |
Undoing Changes and Aborting Transactions |
Writing Messages to the Log |
Logout - Additional Information |
Logs and Errors Handling |
Lookup Person by Calling Phone |
IPC: Accepting Call by CTI |
Lookup Person by Calling Phone |
Lookup Tickets by Calling Code |
IPC: Accepting Call by CTI |
Lookup Tickets by Calling Code |
lt (less than), lt_ |
M |
M1: Rights Provided Via Encrypted Database Role |
Enhancing Security of Oracle Database Connection |
M1: Rights Provided Via Encrypted Database Role |
Notes and Recommendations |
S1: Create a database role with a full set of rights |
S2: Create a database user generating the authorization data |
S3: Create a database user with limited set of rights |
S4: Generate the authorization data |
M2: Encrypting the Authentication Config File |
Enhancing Security of Oracle Database Connection |
M2: Encrypting the Authentication Config File |
Notes and Recommendations |
Mail |
Email Dispatch Using Escalation |
Global Settings |
Mail |
Mail |
User Settings |
Mail In/Event Management |
Mail Out Configuration |
Mail Out Configuration |
Mail Out Package |
Mail Out Package |
Email Dispatch Using Escalation |
Mail Out Package |
Mail-In via Valuemation Enterprise Integrator |
Business Partner - Supplier |
Communication Server |
Incoming and Outgoing E-Mails |
Interfaces & Integration |
Mail-In via Valuemation Enterprise Integrator |
Register and Grade Suppliers |
Main Bar |
Adding Nodes |
Adding Transitions |
Element Properties |
Main Bar |
User Interface |
Wizards |
Workflow Properties |
Workspace |
Main Concepts |
Main Concepts |
Shop Parameters |
Main Controls |
Catalogs |
Control Buttons |
Listing Objects (Catalog Pages) |
Main Controls |
Main Controls |
Main Controls |
Main Controls |
Main Controls |
Main Controls |
Main Controls |
Structure of the Editor: The Classic View |
Tab: Assign Actions to GUI |
Main Language Considerations |
Main Language Considerations |
Technical Considerations |
Main Language Selection |
Converting Multilingual Attributes |
Main Language Selection |
Multilingual Translations |
Setting Up Multilingual Translation |
Main Object Types |
Contract Manager |
Main Object Types |
Main Object Types |
Main Parameters |
Main SSO Configuration |
Maintenance Affecting All Users |
Maintenance Affecting Selected Users |
Maintenance of Business View Contents |
Business View Catalog |
Business View Reset to Defaultuser |
Business Views Customization |
Maintenance of Business View Contents |
Major Incidents |
Major Problem Review |
Managing Calculations |
Customization |
Customization Browser Window |
Example: Calculation for the Treeview Mode |
Example: Currency Conversion |
Example: Total Net Price |
Managing Calculations |
Open Calculation Customizer |
Rule Type: Calculation |
Rule Types |
Working with the Customization Browser |
Managing Catalogs |
Calling the Catalog Customizer (Admin) |
Calling the Catalog Customizer in User Mode |
Catalog Customization in User Mode |
Customization |
Customization Browser Window |
Example: Creating a MultiLine Mode |
GUI Customization |
Managing Catalogs |
Standardize to Simplify |
Valuemation Catalog Customizer |
Working with the Customization Browser |
Managing Groups |
Adding Actions |
Control Buttons |
Managing Groups |
Managing Object Types |
Customization |
Date&Time in ObjectType Customizer |
Managing Object Types |
Object Type Browser in Detail |
Rich Text Data Specifics |
Valuemation Catalog Customizer |
Working with the Customization Browser |
Managing Relations |
Asset Management In Use |
Customization |
Customization Browser Window |
Editor Tabs |
Managing Relations |
Open Relation Customizer |
Working with the Customization Browser |
Managing Rendering Sets |
Customization |
Managing Rendering Sets |
Working with the Customization Browser |
Managing Rules |
Attribute Properties with Rules Section |
Customization |
Customization Browser Window |
Date&Time in View Customizer |
General Tab |
Managing Rules |
Open Rule Customizer |
Translations Made in Customizers |
Working with the Customization Browser |
Managing Value Sets |
Attributes Tab |
Customization |
Customization Browser Window |
Managing Value Sets |
Request Impact-Urgency-Priority |
Working with the Customization Browser |
Managing Views |
Customization |
Customization Browser Window |
Field Search in Detail |
GUI Customization |
Managing Views |
Reference View Display Options |
Searching in One Cell Reference View |
Valuemation View Customizer |
Working with the Customization Browser |
Mandatory and Readonly Fields |
Mandatory and Readonly Fields |
Representation |
Mandatory Fields |
Mandatory Fields Settings |
Mandatory Software Group |
Creation of Option Groups |
Mandatory Software Group |
Manual Archiving |
Data Log |
Manual Archiving |
Running the Archive Action |
Manual Assignment of Images According to Their Names |
Manual Creation |
Creating Distribution Elements |
Manual Creation |
Manual Creation |
Manual Deployment Process |
CTM at a Glance |
CTM Solution |
Manual Deployment Process |
Manual Order Item Creation |
Manual Order Item Creation |
Order, Order Item |
MAPI |
Mail |
Mail |
MAPI |
Mapping (Map Operator) |
Compare Process |
Compare Rule |
Mapping (Map Operator) |
Running the Compare Process |
Mapping Controls |
Mapping Controls |
Tab: Assign Actions to GUI |
Mapping Parameter |
Mapping Persons to Users |
Mapping Users or Groups to Clients |
Mapping Users or Groups to Roles |
Mapping Users to Groups |
Mapping Users to Roles |
Mapping Using the Customized Views |
Mapping Using the Customized Views |
Working with User Manager |
Maps |
Adding Objects to Maps |
Getting Objects from Maps |
Maps |
Maria DB |
Mass Creation |
Creating Distribution Elements |
Mass Creation |
Mass Creation |
Master Plan / Ongoing Plans / Actual Plan |
Master Plan / Ongoing Plans / Actual Plan |
Plan Execution |
Master Rule |
Compare Process |
Compare Rule |
Master Rule |
Running the Compare Process |
Mathematical Functions |
max |
Maximum Read Limit |
Measuring the Performance |
Memory Services |
Menu Commands and Hotkeys |
Key Console Features |
Menu Commands and Hotkeys |
Script Editor Window |
Menu: Edit |
Menu: File |
Menu: Help |
Menu: Navigate |
Menu: Tools |
Merging BOCollections |
Message |
List of Activities |
Message |
Meta Workflow Delete |
List of Activities |
Meta Workflow Delete |
Metamodel Check |
Customization |
Metamodel Check |
Object Type Tab |
Rich Text Data Specifics |
Starting the Metamodel Export |
Metamodel Check of Translations |
Metamodel Check Parameters |
Metamodel Repair |
Metamodel Repair |
Using the Check Options Pane |
MetaWorkflow Lock/Unlock |
List of Activities |
MetaWorkflow Lock/Unlock |
MetaWorkflow new/edit |
List of Activities |
MetaWorkflow new/edit |
MetaWorkflow Take Lock |
List of Activities |
MetaWorkflow Take Lock |
Microsoft Outlook |
Mail |
Mail |
Microsoft Outlook |
Microsoft Outlook |
Migration - Number of Characters |
min |
Miscellaneous |
Core Functionality |
Customization |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Miscellaneous |
Settings and Administration |
Miscellaneous GUI-related Customizations |
Miscellaneous Hints |
Miscellaneous Setting Pages |
Global Settings |
Miscellaneous Setting Pages |
Miscellaneous Web Client Edits |
Miscellaneous |
Miscellaneous Web Client Edits |
Model Inspector |
Miscellaneous |
Model Inspector |
Model Release |
Create/Request Release Package |
Important Usecases |
Model Release |
Release Management Use Cases |
Model Ticket |
Important Object Types |
Important Object Types |
Model Ticket |
Modelling |
Business Process Manager |
Catalogs |
Execution (End User) |
Modelling |
Modification Statuses and Dependencies |
Comparing the Databases |
Modification Statuses and Dependencies |
Object Statuses in Tree of Differences |
Modify the Price of a Contract Item |
Contract Manager In Use |
Modify the Price of a Contract Item |
Payment Actions |
Upload Payments |
Modifying a Standard Parameter Value Set |
Modifying Relations: The Editor |
Creating Relations: The Relation Wizard |
Modifying Relations: The Editor |
Page 7 |
Page 7 |
Relation Browser |
Relation Customizer |
Working with the Relation Customizer |
Modules |
Modules |
Modules |
Structure of the View Customizer |
User Settings |
Modules Tab |
Attributes Tab |
Catalog Browser |
Create Fixed Value Set |
Create Object Value Set |
Create Relation Object Value Set |
Creating a New Transient Object Type |
Creating a Simple Search View |
Modifying Relations: The Editor |
Modules Tab |
Modules Tab |
Modules Tab |
Modules Tab |
Modules Tab |
Relation Browser |
Relation Tab |
Structure of the Catalog Customizer |
Structure of the Object Type Customizer |
View Browser |
Working with the Customization Browser |
Working with the Relation Customizer |
Monikers |
Monikers |
Reading BOs Through Catalogs |
Monitor Selection |
Creation of Option Groups |
Monitor Selection |
Monitoring |
Business Process Manager |
Catalogs |
Monitoring |
Monitoring |
Monitoring |
Monitoring |
Process Creation |
month |
Month Mode |
Calendar |
Catalog Calendar Usage |
Day Selection |
Events Display |
Month Mode |
More Examples |
Move |
Asset Management Settings |
IMAC Service Actions |
Move |
MS SQL - Index Length Limitations |
MS SQL - Unicode Implementation Scenarios |
MSSQL |
Multidimensional Allocation |
MultiLine Catalog Customization |
Example: Creating a MultiLine Mode |
Examples and Consequences |
Graphical Catalog Modes Customization |
MultiLine Catalog Customization |
MultiLine Designer Tab |
MultiLine Designer Tab |
Example: Creating a MultiLine Mode |
MultiLine Catalog Customization |
MultiLine Designer Tab |
Rich Text Control Customization |
Structure of the Catalog Customizer |
Multilingual data |
Multilingual data |
Valuemation Unicode Support |
Multilingual Support |
Multilingual Support |
Multilingual Support |
Process Engine Settings |
Representation |
Multilingual Support in BPM |
Multilingual Translations |
Language Support in Valuemation |
Multilingual Translations |
Translations of Business Data |
Multilingual Translations In Use |
GUI Customization |
Multilingual Translations In Use |
Multiple Resource Files in BIRT |
Multisorting |
Multisorting |
Operations in the Table View |
Multisorting Using the Multisort Dialog Box |
Multisorting Using the SHIFT + Click Shortcut |
Multitenancy |
Authorization by Attribute Value |
Example: N:M Relationship |
Groups |
Multitenancy |
Multitenancy, Show History |
Relation Tab |
Users |
Multitenancy and Combination of the Rights Priorities |
Multitenancy and Combination of the Rights Priorities |
Multitenancy has the Highest Priority |
User Variable Rights have the Priority Higher than any Attribute Value Right |
Multitenancy as Mandatory |
General |
Multitenancy as Mandatory |
Multitenancy Dataset Catalog |
Multitenancy |
Multitenancy Dataset Catalog |
Multitenancy Definition |
Multitenancy, Show History |
Multitenancy Definition |
Multitenancy has the Highest Priority |
General |
Multitenancy and Combination of the Rights Priorities |
Multitenancy has the Highest Priority |
Priorities of Authorizations to Business Object Types |
User Variable Rights have the Priority Higher than any Attribute Value Right |
Multitenancy Inheritance |
Multitenancy, Show History |
Multitenancy, Show History |
User Manager on Web Client |
My Profile |
My Profile |
The Toolbar |
N |
N to M Relations |
Name-independent Attachments |
Assign Images From Attachments |
Name-independent Attachments |
Navigation Buttons |
Navigation Buttons |
Period Filtering |
ne_ |
New Database - Options |
New Input |
New Input |
Providing Inputs |
New Local Value Set |
New Object |
List of Activities |
New Object |
New Roles Creation |
New Roles Creation |
Responsibility Assignment Matrix |
New Standard Value Set |
News |
News |
News |
News Administration |
The Toolbar |
News Administration |
Customization and Authorization of Valuemation GUI Elements |
News |
News Administration |
The Toolbar |
Next Input for the Selected |
Next Input for the Selected |
Providing Inputs |
No Limit for Catalogs |
Node Color Coding |
Node Context Menu |
Crop Tree |
Node Context Menu |
Node Definition Section |
Defining Edge Labels |
Defining Node Details |
Edge Details Section |
Node Definition Section |
Visualization Profile Customizer |
Node Details Section |
Defining the Node Tree Structure |
Node Details Section |
Visualization Profile Customizer |
Visualizer |
Node Properties |
Adding Nodes |
Element Properties |
Node Properties |
Node Properties |
User Interface |
Node Properties: Flags |
Adding Nodes |
Node Properties |
Node Properties: Flags |
Node Style Assignment |
Nodes |
How It Works |
Nodes |
States of Transition Instances |
Structure of Workflows |
Transition Types |
Transitions |
Nodes Displayed in Agenda |
Normal Change |
Change Management Use Cases |
Change Proposal |
Emergency Change |
Normal Change |
Standard Change |
not |
Not Operator Usage |
Authorization by Attribute Value |
Not Operator Usage |
Notebook selection |
Creation of Option Groups |
Notebook selection |
Notes and Recommendations |
Notes on Null Values in the Queries |
Miscellaneous |
Notes on Null Values in the Queries |
Notes on the Toolbar |
Notification Editor |
Notification Editor |
Notifications Catalog |
Notification of Past Changes |
Committing a Change |
Customization Log Editor |
Customizer Settings |
Log Comments |
Notification of Past Changes |
Settings |
Notifications |
Miscellaneous |
Notifications |
Notifications Catalog |
Creating a Notification |
Notifications Catalog |
Null |
O |
Object Attachments |
Image from Attachment |
Miscellaneous |
Object Attachments |
The Attachments Dialog |
Valuemation Essentials |
Object Mapping |
Miscellaneous |
Object Mapping |
Object Mapping Editor |
Object State Filter |
Main Controls |
Object State Filter |
Object Statuses in Tree of Differences |
Comparing the Databases |
Object Statuses in Tree of Differences |
Object Type |
Object Type Browser in Detail |
Creating a New Object Type together with a Table |
Creating a Simple Search View |
Customization Browser Window |
Object Type Browser in Detail |
Valuemation Object Type Customizer |
Working with the Customization Browser |
Object Type inspection and Further Options |
Business Object Type Catalog |
Object Type inspection and Further Options |
Working with Model Inspector |
Object Type Tab |
Archiving Configuration |
Creating an Email Template |
Email Template Editor |
Info Tab |
MultiLine Catalog Customization |
Object Type Tab |
Object Type Tab |
Structure of the Object Type Customizer |
Used Email Functions |
Object Types |
Change Management |
Incident Management |
Object Types |
Problem Management |
Object Types Overview |
Important Object Types |
Object Types Overview |
Planning and Calculation Manager |
Planning/Calculation Manager at a Glance |
Observation - Observation Type |
Evaluate Suppliers |
Observation - Observation Type |
Supplier Manager Structure |
Offer Creation |
Offer Creation |
Offer, Offer Package, Package Type |
Request, Request Item, Request Type |
Offer Finalization and Testing |
Offer Package Creation |
Offer, Offer Package, Package Type |
One Cell Reference View |
One Line Reference View |
Open Action Customizer |
List of Activities |
Open Action Customizer |
Open Attachment |
List of Activities |
Open Attachment |
Open BO Customizer |
List of Activities |
Open BO Customizer |
Open Calculation Customizer |
List of Activities |
Open Calculation Customizer |
Open Catalog Customizer |
List of Activities |
Open Catalog Customizer |
Open Catalog View |
List of Activities |
Open Catalog View |
Open Configuration |
List of Activities |
Open Configuration |
Open Existing Ticket |
Open File |
List of Activities |
Open File |
Open Help |
List of Activities |
Open Help |
Open Mass Move |
List of Activities |
Open Mass Move |
Open Metamodel Exporter |
List of Activities |
Open Metamodel Exporter |
Open Move |
List of Activities |
Open Move |
Open Object Type Customizer |
List of Activities |
Open Object Type Customizer |
Open Object Type Translation Editor |
List of Activities |
Open Object Type Translation Editor |
Open Process Modeller |
List of Activities |
Open Process Modeller |
Open Query Editor |
List of Activities |
Open Query Editor |
Open Relation Customizer |
List of Activities |
Open Relation Customizer |
Open Report Editor |
List of Activities |
Open Report Editor |
Open Rule Customizer |
List of Activities |
Open Rule Customizer |
Open User Manager |
List of Activities |
Open User Manager |
Open Value Set Customizer |
List of Activities |
Open Value Set Customizer |
Open View Customizer |
List of Activities |
Open View Customizer |
Opening Target Objects of Relation Attributes |
Catalog of Audited Changes |
Opening Target Objects of Relation Attributes |
Opening the Debugger |
Opening the Debugger |
Opening the Script Debugger |
Opening the Script Debugger |
Opening the WCT |
Operational Level Agreement (OLA) |
Operational Level Agreement (OLA) |
SLA, OLA and UC Service Classes |
Operations in the Calendar View |
Calendar |
Calendars Tab |
Catalog Calendar Usage |
Catalog Layouts |
Operations in the Calendar View |
Operations in the Chart View |
Catalog Layouts |
Operations in the Chart View |
Operations in the Master/Detail View |
Catalog Layouts |
Operations in the Master/Detail View |
Operations in the Multiline View |
Catalog Layouts |
Operations in the Multiline View |
Operations in the Table View |
Catalog Layouts |
Operations in the Table View |
Operations in the Tree View |
Operations in the Timeline View |
Operations in the Timeline View |
Operations in the Timeline View |
Operations in the Tree View |
Catalog Layouts |
Operations in the Tree View |
Operators |
Expert Search in Detail |
Operators |
Optional Components |
Optional Services Selection |
Creation of Option Groups |
Optional Services Selection |
Optional Steps |
Calendar Mode Creation Step-by-step |
Optional Steps |
Options Selection |
Example: Ordering a PC Workplace |
Options Selection |
Request in Shop |
The Configurator |
Oracle |
Oracle - Alternative Methods |
Orchestra Settings |
Data In Escalation |
Mail-In via Valuemation Enterprise Integrator |
Orchestra Settings |
Order Copying Specifics |
Order Copying Specifics |
Order, Order Item |
Order, Order Item |
Organization of the Environments |
Organization of the Environments |
Valuemation Environment |
Organizational Roles |
Organizational Roles |
Organizational Roles |
Organizing Offers with Service User Groups |
Offer, Offer Package, Package Type |
Organizing Offers with Service User Groups |
Shop |
Shop-like Service Instantiation |
Organizing Requests With Request Groups |
Organizing Requests with Request Types |
Organizing Requests with Request Types |
Request, Request Item, Request Type |
Other Actions |
Other Actions |
Other Actions |
Other Commands and Hotkeys |
Other InfoObject Types |
Accept and Execute a Service Request |
Calling the Kanban |
Check For Escalated Incidents |
Create and Assign Incident |
Create and Solve Incident |
Create Incident Including an Activity |
Create Ticket |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Give Information about an Existing Ticket |
Other InfoObject Types |
Request in Shop |
Standard IMAC Services |
System Creation |
Work on Activity |
Work on my Requests |
Work on my Tickets |
Other Methods |
Other Settings |
Other Settings |
Web Service Client in the Edit View |
Other Sidebar Elements |
Other Use Cases |
Incident Management |
Other Use Cases |
Output Samples |
General Tab |
Output Samples |
Overview |
Overview |
Overview |
Sidebar |
Using Schema |
Overview of Basic Terms |
Overview of Standard Hot Keys |
Overview of the Key Searches Modes |
P |
Package |
CTM Important Object Types |
Package |
Valuemation Environment in Detail |
Page 1 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Creating Relations: The Relation Wizard |
Page 1 |
Page 1 |
Page 3 |
Page 2 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 1 |
Page 1 |
Page 2 |
Page 2 |
Page 3 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 2 |
Page 2 |
Page 3 |
Page 3 |
Page 4 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 3 |
Page 3 |
Page 4 |
Page 4 |
Page 5 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 4 |
Page 4 |
Page 5 |
Page 5 |
Page 6 |
Page 6 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 5 |
Page 5 |
Page 6 |
Page 6 |
Page 7 |
Creating an M:N Relation |
Creating N:1 (1:N) Relations |
Page 6 |
Page 6 |
Page 7 |
Page 7 |
Page Properties Tab |
Page Setup |
Page Setup |
Report Creation |
Parameter Based on a Standard Value Set |
An Offer With Local Parameters |
Local Value Set Parameter |
Parameter Based on a Standard Value Set |
Parameter Based on an Object Type |
An Offer With Combined Parameters |
An Offer With Local Parameters |
Parameter Based on an Object Type |
Parameter BIRT_EXTERNAL_PRINT_SERVER |
Parameter BIRT_HOME |
Parameter BIRT_REPORTING_ABSOLUTE_PATH |
Parameter BIRT_REPORTING_URL |
Parameter BIRT_RESOURCE_FOLDER |
Parameter Compatibility |
Parameter Dependency |
Parameter Dependency |
Standardize to Simplify |
Parameter Editing |
Parameter Editing - Complex Parameters |
Parameter Editing - Simple Parameters |
Local Value Set Parameter |
Parameter Editing - Complex Parameters |
Parameter Editing - Simple Parameters |
Parameter Type/Class and Measure Units |
Parameters |
Getting Read Limit |
Parameters |
Setting Read Limit |
Parameters Creation |
Parameters Creation |
Shop Parameters |
Parameters for Process Engine Caching |
Parameters Function |
Parameters Tab |
Password Complexity Check |
Login - Additional Information |
Miscellaneous |
Password Complexity Check |
Setting Password Policy |
Password Settings |
General |
Password Settings |
Setting Up the Password Complexity Check |
Pasting in the Rich Text Editor |
Path for the new war/ear file |
Path Settings |
General |
Path Settings |
Versioning of the Scripts |
Paths to VMA-related Files |
Pay Schedules and Budgets |
Payment Actions |
Contract Manager |
Payment Actions |
The Contract Editor |
The Contract Item Editor |
Payment Schedule |
Payment Schedule |
Specifying Ordered Infrastructure and Costs |
Payment Schedule and Payment |
Payments |
Miscellaneous Setting Pages |
Payments |
Plan Payment Generation |
Payments Upload Configuration |
Payment Schedule and Payment |
Payments Upload Configuration |
PE Console Monitoring |
PE Console Monitoring |
Process Engine Administration |
Percentage Allocation |
Perform Task |
List of Activities |
Perform Task |
Performing the Calculation |
Period |
Period Filtering |
Operations in the Timeline View |
Period Filtering |
Permission Sets |
Authorization Manager Tabs |
Permission Sets |
Permission to Object Types |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Authorization by Relation |
Authorization by Type |
Authorization for Attribute |
Authorization List: Table View |
Authorization Manager Tabs |
Permission to Object Types |
Permission to Technical Types |
Activating the Authorization Management |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Authorization by Type |
Authorization List: Table View |
Authorization Manager Tabs |
Permission to Technical Types |
Types of Technical Objects |
Persistent and Transient Workflows |
Node Properties |
Node Properties |
Persistent and Transient Workflows |
Person Mapping |
Basic Concept |
Calling the User Manager |
My Profile |
Person Mapping |
Person Mapping |
Person Mapping |
Tasks on the Person Mapping Tab |
User Manager |
User Variables |
Persons and Role Assignments |
Persons and Role Assignments |
Responsibility Assignment Matrix |
Perspective Selector |
Perspectives |
InfoObjects |
Perspectives |
Start Page and Smart Tiles Customization |
The Toolbar |
Valuemation Essentials |
Valuemation User Interface |
What Do You Want to Do? |
Pictures in Views |
Pivot Table Charts |
Pivot Table Controls |
Pivot Table Reuse |
Place |
Main Controls |
Mapping Controls |
Place |
Selected Actions |
Plan and Schedule the Release |
Approve the Release |
Build the Release |
Important Usecases |
Plan and Schedule the Release |
Test the Release |
Plan Elaboration |
Plan Execution |
Plan Life Cycle |
Changing the Plan Status |
Plan Life Cycle |
Plan Status Diagram |
Plan Life Cycle Diagram |
Plan Payment Generation |
Finance Manager Settings |
Important Use Cases |
Plan Execution |
Plan Payment Generation |
Plan Payments |
Miscellaneous Setting Pages |
Plan Payment Generation |
Plan Payments |
Upload Plan Payments Configuration |
Plan Status Diagram |
Plan Life Cycle |
Plan Status Diagram |
PlanItems from Contract |
Planning & Calculation Manager |
Planning and Calculation Manager |
Business Functionality |
Planning and Calculation Manager |
Planning and Plan Administration |
Important Object Types |
Planning and Plan Administration |
Planning/Calculation Manager at a Glance |
Contract Manager at a Glance |
Payment Schedule and Payment |
Planning and Calculation Manager |
Planning/Calculation Manager at a Glance |
Popup Window |
Attribute Properties with Rules Section |
Popup Window |
Web Client |
Possible Types of Textual Data |
Postpone Incident |
Preconditions |
Assigning a Help Topic |
Preconditions |
Predecessor Reservations |
Create and Manage Reservations |
Predecessor Reservations |
Reservation |
Resource Project (RM Project) |
Predecessors in the Reservation Editor |
Dependency Types |
Predecessors in the Reservation Editor |
Predecessors in the RM Project Editor |
Predefined Reports in Valuemation |
Predefined Reports in Valuemation |
Reporting |
Preliminary Actions |
An Offer With Combined Parameters |
Preliminary Actions |
Preparation for Installation |
Installation |
Installation and Configuration of Valuemation Rich Client |
Installation and Configuration of Valuemation Web Client |
Preparation for Installation |
Preparation of Classification Data |
Preparation of Classification Data |
Service Portfolio/Service Level Manager |
Using the Service Functionality |
Preparation of Shop Content |
Preparation of Shop Content |
Service Request Administration |
Prerequisites |
Prerequisites |
Prerequisites |
Preventing Conflicting Authorizations |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value (Value Range) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Authorization by Instance |
Authorization by Relation |
Authorization by Type |
Authorization by Type |
Authorization for Attribute |
Permission to Object Types |
Permission to Technical Types |
Preventing Conflicting Authorizations |
Priorities of Authorizations to Business Object Types |
Resolving Conflicting Authorizations |
Preventing Empty Values in the Email Body |
Preview |
Preview |
Structure of the View Customizer |
Previewing the Result |
An Offer With Combined Parameters |
Customization Preview |
Previewing the Result |
Price Conditions |
Price Definition in Use |
Price Definition in Use |
Unit Cost and Unit Price Calculation |
Pricing |
Costing&Charging Manager |
Pricing |
Pricing |
Pricing Model |
Pricing Model and Price Conditions |
Print Pivot Tables |
Print Preview |
Print Preview |
Printing From the Report Catalog |
Print to PDF |
Incident Reporting |
Print to PDF |
Printing in Valuemation |
Problem Reporting |
Reporting |
Valuemation Printing |
View Browser |
Print to Preview |
List of Activities |
Print to Preview |
Print to Text |
List of Activities |
Print to Text |
Print versus Print With |
Default Template Report |
Print versus Print With |
Printing From an Open Catalog |
Printing |
Printing |
Toolbar |
Printing a Report: Parameters Function |
Create a Complex Report With Parameters |
Parameters Function |
Printing a Report: Parameters Function |
Printing and Attaching a Service Agreement |
Printing From an Open Catalog |
Printing From the Report Catalog |
Printing From the Report Catalog |
Report Catalog |
Printing From the Report Editor |
Printing From the Sidebar |
Printing in Valuemation |
Asset Management In Use |
Printing in Valuemation |
Valuemation Essentials |
Priorities of Authorizations to Business Object Types |
Conflicting Authorizations |
Multitenancy has the Highest Priority |
Priorities of Authorizations to Business Object Types |
User Variable Rights have the Priority Higher than any Attribute Value Right |
Priority |
Important Object Types |
Priority |
Priority |
Priority of Operators |
Expert Search in Detail |
Operators |
Priority of Operators |
Proactive Problem Management |
Problem - Change Association |
Problem - Change Association |
Problem - Change Association |
Problem and Error Control |
Problem Links to Other Ticket Classes |
Problem Management |
Business Functionality |
Problem Management |
Problem Management |
Problem Management - Status Diagram |
Problem Management Use Cases |
Problem - Change Association |
Problem Management |
Problem Management Use Cases |
Problem Manager |
Problem Manager at a Glance |
ITSCM Links to Other Managers |
Problem Management |
Problem Manager at a Glance |
Problem RCA |
Important Use Cases |
Problem RCA |
Problem Reporting |
Problems & Solutions |
Problems and solutions |
Authentication |
LDAP Parameters |
Problems and solutions |
Process Creation |
Business Process Manager |
Process Creation |
UseCases |
Process Dispatcher |
BPM Authorization |
Process Dispatcher |
Process Engine |
Process Engine Administration |
Business Process Manager |
Process Engine Administration |
UseCases |
Process Engine and Console |
Process Engine and Security Certificates |
Process Engine Configuration File |
Process Engine Configuration File |
Process Engine Settings |
Process Engine Console |
Process Engine Console |
Process Engine Settings |
Process Engine Settings |
Business Process Manager |
Process Engine Settings |
Process Engineer |
BPM Authorization |
Process Engineer |
Process Instances by State |
Process Instances for Monitoring |
Process Instances for Planning and Dispatching |
Process Instances with Failing Activities |
Process Interpreter |
Process Life Cycle |
Business Process Manager |
Create a Process |
Debugging |
Deployment |
Deployment |
Modelling |
Process Life Cycle |
Process Life Cycle Demonstration |
Process Life Cycle Demonstration |
Start and test the Process |
Process Manager - Deployer |
BPM Authorization |
Process Manager - Deployer |
Process Modeller |
Business Process Manager |
Create a Process |
Process Modeller |
Process Participant - Initiator |
BPM Authorization |
Process Participant - Initiator |
Process Participant - Performer |
BPM Authorization |
Process Participant - Performer |
Process Planning |
Business Process Manager |
Process Planning |
UseCases |
Process Relevance Group |
Business Partner - Supplier |
Process Relevance Group |
Process Role |
Supplier Manager Structure |
Process RFC Activities |
Change Management Use Cases |
Important Use Cases |
Process RFC Activities |
Process RFC Activities |
Process Role |
Business Partner - Supplier |
Process Role |
Supplier Manager Structure |
Process Setup |
Process Validation |
Processes for Deployment |
Processes for Engineer |
Processes with Manual Start |
Processes with one Message Flow |
Processing a Service Request |
Processing Activities |
Activity |
Add a new Ticket Description |
Processing Activities |
Procurement Administration |
Procurement Administration |
SRM & Procurement |
Product |
Profile/Settings |
Progress Bar |
Miscellaneous |
Progress Bar |
Start from Catalog |
Progress Bar Display on Web Client |
Customization in Valuemation |
Progress Bar Display on Web Client |
Progress Bar Initial Configuration |
Customization in Valuemation |
Progress Bar Display on Web Client |
Progress Bar Initial Configuration |
Progress Bar Introduction |
Progress Bar on Catalog View |
Customization in Valuemation |
Progress Bar on Catalog View |
Progress Bar on Editor View |
Customization in Valuemation |
Progress Bar on Editor View |
Progress Bar Task States |
Customization in Valuemation |
Progress Bar Display on Web Client |
Progress Bar Task States |
Project |
Project-Specific Documentation |
Project-specific Help Assignment |
Context Sensitive Custom Content |
Project-specific Help Assignment |
Propagating Changes |
Properties |
Attribute Properties with Rules Section |
Attribute Resource Section |
Creating a One Cell Reference View |
Designing a View |
Properties |
Providing Inputs |
Evaluation by Evaluating Persons |
Providing Inputs |
Providing Inputs |
Push Notification Service |
Push Notification Service |
Servlet: 'vmweb' |
Put in Hash Map Activity |
List of Activities |
Put in Hash Map Activity |
Putting Customization on Hold |
CTM Important Use Cases |
Putting Customization on Hold |
pyeval |
Python Expressions |
Attributes |
Python Expressions |
Python Script and Diacritics |
Q |
Query Tab |
Catalog Browser |
Query Tab |
Structure of the Catalog Customizer |
Questions of Privacy |
Quick and Easy Linking |
Quick Filter |
Attributes Tab |
Calculation Browser |
Catalog Browser |
Quick Filter |
Relation Browser |
Rule Browser |
Value Set Browser |
View Browser |
Working with the Customization Browser |
Quick Search |
Open Catalog View |
Operations in the Master/Detail View |
Overview of the Key Searches Modes |
Quick Search |
Quick Search |
Quick Search in Detail |
Searching and Filtering |
Structure of the Catalog Customizer |
Quick Search in Detail |
R |
Raise a New RFC / Change From the Service Shop |
Change Management Use Cases |
Emergency Change |
Normal Change |
Raise a New RFC / Change From the Service Shop |
Standard Change |
Reactivating Groups |
Deactivating Groups |
Editing Groups |
Groups |
Reactivating Groups |
Reactivating Users |
Deactivating Users |
Editing Users and Changing a Password |
Person Mapping |
Reactivating Users |
Users |
Read Limit on Catalogues and Collections |
Reading BOs Through Catalogs |
Reading Catalog Columns vs. All Fields |
Real Life Use Cases |
Incident Management |
Real Life Use Cases |
Rearranging Transitions |
Recalculate Percentage |
Important Use Cases |
Recalculate Percentage |
Recalling a Bookmark |
Recommended SSO Methods for Different Environments |
Record Type |
Record Type Conditions |
Recovering to Minimum Service |
Important Use-cases |
ITSCM Use Cases |
Recovering to Minimum Service |
Recreating Objects by the Moniker |
Monikers |
Recreating Objects by the Moniker |
Reference Catalog: Add Reference Catalog |
Attachments Customization |
Attachments in Editors |
Reference Catalog: Add Reference Catalog |
The Attachments Reference Catalog |
Reference Catalog: Attachments of Related Objects |
Attachments Customization |
Reference Catalog: Attachments of Related Objects |
Reference Catalog: Translation |
Attachments Customization |
Reference Catalog: Translation |
Reference Catalogs |
Info Page Editor |
Reference Catalogs |
Reference Catalogs |
Reference Catalogs |
Sections |
Start Page Customization |
Structure of the Editor: The Classic View |
Structure of the View Customizer |
Reference Type |
Reference View Display Options |
Properties |
Reference View Display Options |
Register and Grade Suppliers |
Register and Grade Suppliers |
Supplier Manager in Use |
Register Existing or Prospective Suppliers |
Registering Objects to Transactions |
Registering SQL changes in CTM |
CTM Important Use Cases |
Registering SQL changes in CTM |
Registerring a Customization Change in CTM |
CTM Important Use Cases |
Customizing with the Log Comment |
Emergency Transfers |
Putting Customization on Hold |
Registerring a Customization Change in CTM |
Re-importing the Model |
Reject RFC |
Change Management Use Cases |
Reject RFC |
Relate 'N' Systems or Components to an Incident/Problem |
Related Information |
Change Management |
Incident Management |
IT Service Continuity Management |
Problem Management |
Related Information |
Related Information |
Related Information |
Related Information |
Related Information |
Related Information |
Related Information |
Service Portfolio/Service Level Manager |
Related Objects |
Related Requests Recognition |
Related Requests Recognition |
Request, Request Item, Request Type |
Related to Call Acceptance - Incident |
Related to Call Acceptance - Service Request |
Related to Call Acceptance - Service Request |
Work on Service Request |
Related to End User Self-Service |
Relation Browser |
Creating Relations: The Relation Wizard |
Modules Tab |
Relation Browser |
Relation Customizer |
Relation Customizer |
Relation Link Existing Finish |
List of Activities |
Relation Link Existing Finish |
Relation Link Existing Start |
List of Activities |
Relation Link Existing Start |
Relation Link New Finish |
List of Activities |
Relation Link New Finish |
Relation Link New Start |
List of Activities |
Relation Link New Start |
Relation of the Customization Object to the XML File |
Relation Properties |
Relation Tab |
Modifying Relations: The Editor |
Relation Tab |
Setting Defaults |
Relations in Archiving Configuration |
Creation of Archiving Configuration |
Data Log |
Relations in Archiving Configuration |
Release |
Important Object Types |
Release |
Release Backout |
Important Usecases |
Release Backout |
Release Description |
Important Object Types |
Related Objects |
Release Description |
Release Expired |
Important Usecases |
Release Expired |
Release Lifecycle Statuses |
Release Management |
Business Functionality |
Release Management |
Release Management at a Glance |
Release Management |
Release Management at a Glance |
Release Management Business Process |
Release Management Use Cases |
Release Management |
Release Management Use Cases |
Release Manager Object Types |
Release Management |
Release Manager Object Types |
Release Manager |
Release Notes |
Installation |
Release Notes |
ReleaseMainDesc |
Important Object Types |
ReleaseMainDesc |
Remove Component from Contract Item |
Assignment Actions |
Remove Component from Contract Item |
Remove Components from Selected Systems |
IMAC Service Actions |
Legacy IMAC Actions |
Remove Components from Selected Systems |
Remove from Role |
List of Activities |
Remove from Role |
Remove Link |
List of Activities |
Remove Link |
Removes Objects or Selected Rows from the Current Catalog View |
List of Activities |
Removes Objects or Selected Rows from the Current Catalog View |
Removing Objects from a Collection |
Render Birt Report |
List of Activities |
Render Birt Report |
Rendering |
Basic Operations |
Kanban Profile Customizer |
Kanban Workflow Example: Processing an Incident |
Rendering |
Rendering |
Rendering |
Rendering Set Customizer |
Sidebar |
Rendering Conditions Tab |
Catalog Legend |
Catalog Legend |
Rendering Conditions Tab |
Structure of the Catalog Customizer |
Rendering Set Customizer |
Managing Rendering Sets |
Rendering |
Rendering Set Customizer |
Reopen Incident |
Reorganizing the Sidebar |
Replace Components on Selected Systems |
IMAC Service Actions |
Legacy IMAC Actions |
Replace Components on Selected Systems |
Replace Default Cart Fields With Parameters |
replaceFromEnd |
Report Catalog |
Report Configuration Classes |
Report Configuration Editor |
Report Configuration Editor |
Using the Report Configuration catalog |
Report Creation |
Report Creation |
Valuemation Analytics Reporting |
Report Customization |
Report Customization |
Steps to Implement Time Zone Support |
Report design |
Report Creation |
Report design |
Report Editor |
Report Editor Overview |
Report Info Tab |
Report Item: Image |
Create a Complex Report With Parameters |
Report Item: Image |
Report Items Tab |
Report Item: Table |
Report Item: Table |
Report Items Tab |
Report Item: Text |
Create a Complex Report With Parameters |
Report Item: Text |
Report Items Tab |
Report Items |
Report Editor Overview |
Report Items |
Report Items Tab |
Report Items Tab |
Create a Complex Report With Parameters |
Report Items Tab |
Report Items: Fixed vs Floating |
Create a Complex Report With Parameters |
Print Preview |
Report Item: Image |
Report Item: Text |
Report Items: Fixed vs Floating |
Report parameters |
Report Creation |
Report parameters |
Report Parameters |
Report Stylesheet |
Report Creation |
Report Stylesheet |
Reporting |
Reporting KPI Charts |
Repositioning Bookmarks and Folders |
Representation |
Global Settings |
Representation |
Representation |
User Settings |
Request - Incident Link |
Request - Incident Link |
Request, Request Item, Request Type |
Request Budget |
Request Error Solution |
Problem - Change Association |
Request Error Solution |
Request Impact-Urgency-Priority |
Request in Shop |
Real Life Use Cases |
Request in Shop |
Request Priority |
Request Priority |
Request, Request Item, Request Type |
Request Status Diagram |
Request Status Diagram |
Request, Request Item, Request Type |
Request, Request Item, Request Type |
Requesting & Procurement Object Types |
Requesting & Procurement Object Types |
Service Request Administration |
SRM & Procurement |
Requesting a Service Template |
Requesting for the Same System (Linked Requests) |
Requesting for the Same System (Linked Requests) |
Work on my Requests |
Required Assignments |
Contract Manager In Use |
Required Assignments |
Requirements |
Reservation |
Reservation |
Resource |
Resource Management Structure |
Synchronize Resources |
Reservation, Incoming of Goods |
Expert |
Reservation, Incoming of Goods |
Resetting Grouping |
Resolving Conflicting Authorizations |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (Specific Value) |
Authorization by Attribute Value (User Variable) |
Authorization by Attribute Value (Value Range) |
Authorization by Attribute Value (Value Range) |
Authorization by Instance |
Authorization by Instance |
Authorization by Relation |
Authorization by Type |
Authorization by Type |
Authorization for Attribute |
Permission to Object Types |
Permission to Technical Types |
Priorities of Authorizations to Business Object Types |
Resolving Conflicting Authorizations |
Resource |
Create Resources |
Resource |
Resource Management Structure |
Synchronize Resources |
Resource Management |
Business Functionality |
Business Process Manager |
Resource Management |
Resource Management |
Support Group |
Resource Management in Use |
Resource Management |
Resource Management in Use |
Resource Management Structure |
Resource Management Structure |
Resource Management |
Resource Management Structure |
Resource Manager |
Activity |
Catalog Layouts |
Resource Manager |
Resource Manager |
Resource Project (RM Project) |
Resource Management Structure |
Resource Project (RM Project) |
Synchronize Resources |
Resource Rules |
Resource Rules |
Service Resources |
Resource Selection During Action Pass On |
Other Actions |
Resource Selection During Action Pass On |
Responsibility Assignment Matrix |
Restructuring of Options |
Results Arrangement |
Return Codes |
Processing a Service Request |
Return Codes |
Return Parameters from the Webservice |
Reuse Transaction and Committable |
Common Properties |
Editor Properties |
Relation Properties |
Reuse Transaction and Committable |
Reuse Transaction and Committable for actions and workflows |
Reuse Transaction and Committable |
Reuse Transaction and Committable for actions and workflows |
Workflow - Start |
Reusing a Standard Parameter Value Set |
RFC Links to Other Ticket Classes |
Rich Client |
Customize valueset CTI.PluginNames |
Rich Client |
Rich Client |
Rich Client |
Rich Client |
Rich Client and Database Setup |
CTM Configuration and Start |
Rich Client and Database Setup |
Rich Client Configuration |
How It Works |
Rich Client Configuration |
Rich Text Control Customization |
Attributes Tab |
Rich Text Control Customization |
Rich Text Data Specifics |
Rich Text Editor |
Rich Text Editor Size |
Risk Analysis |
Important Use-cases |
ITSCM Use Cases |
Risk Analysis |
Risk Rating |
ROI Calculations |
Calculate Plan |
ROI Calculations |
Role Mapping |
Basic Concept |
Calling the User Manager |
Deactivating Groups |
Exporting Permissions |
Group Mapping |
Import from LDAP |
Role Mapping |
Role Mapping |
Roles |
Roles, Users and Groups |
Tasks on the Role Mapping Tab |
User Manager |
User Manager on Web Client |
Users |
Role Properties |
Role View |
Role Mapping |
Role View |
Tasks on the Role Mapping Tab |
User View |
Roles |
Calling the User Manager |
Excursus: Authorization by the Web Service Roles |
Role Mapping |
Role Mapping |
Roles |
Tasks on the Roles Tab |
User Manager on Web Client |
Working with User Manager |
Roles, Users and Groups |
Authorization Rights |
Introduction to Valuemation Authorization Management |
Roles, Users and Groups |
Working with the Authorization Manager |
Roll-Out Components From This Stock |
Root Object Types |
Archiving Configuration |
Creation of Archiving Configuration |
Object Type Tab |
Root Object Types |
round |
Rule Browser |
Rule Browser |
Rule Customizer |
Rule Customizer |
Rule Trigger A |
Rule Trigger A |
Rule Type: Action GUI |
Rule Type: Calculation |
Rule Type: Starts an Action |
Step 2 - Triggering Condition for the Rule |
Rule Trigger B |
Rule Trigger B |
Rule Type: Action GUI |
Rule Type: Calculation |
Rule Type: View |
Step 2 - Triggering Condition for the Rule |
Rule Trigger C |
Rule Trigger C |
Rule Type: Action GUI |
Rule Type: Calculation |
Rule Type: Starts an Action |
Step 2 - Triggering Condition for the Rule |
Rule Trigger D |
Rule Trigger D |
Rule Type: Action GUI |
Rule Type: Starts an Action |
Step 2 - Triggering Condition for the Rule |
Rule Type: Action GUI |
Rule Type: Action GUI |
Rule Types |
Rule Type: Action Object |
Rule Type: Action Object |
Rule Types |
Rule Type: Calculation |
Rule Type: Calculation |
Rule Types |
Rule Type: Starts an Action |
Rule Type: Starts an Action |
Rule Types |
Rule Type: Validation |
Data Validation |
Rule Type: Validation |
Rule Types |
Rule Type: View |
Rule Type: View |
Rule Types |
Rule Types |
Managing Rules |
Rule Browser |
Rule Types |
Step 1 - Basic Rule Parameters |
Rules |
Attribute Properties with Rules Section |
Rules |
Run Save Action on Editor |
List of Activities |
Run Save Action on Editor |
runCrypto.bat file |
Installation and Configuration of Valuemation Rich Client |
runCrypto.bat file |
Runlink |
Miscellaneous |
Runlink |
Runlink Behaviour |
Runlink Behaviour |
Runlink Settings |
Runlink Creation |
Runlink Creation |
Runlink Settings |
Runlink Settings |
Runlink Verification Using Database Identifier |
Runlink Verification Using Database Identifier |
Web Server |
Runlink With Exit Redirection |
Running Condition Escalation |
Condition Escalation Preparation |
Data In Escalation |
Running Condition Escalation |
Running Setups |
Controlling Environment Availability/Active Sessions |
CTM Important Use Cases |
Running Setups |
Running the Anonymization |
Anonymization |
Running the Anonymization |
Running the Archive Action |
Running the Compare Process |
Running the Escalation for Escalation Records |
Running the Installation Wizard |
Runnning the Rich Client |
Installation and Configuration of Valuemation Rich Client |
Runnning the Rich Client |
S |
S1: Create a database role with a full set of rights |
M1: Rights Provided Via Encrypted Database Role |
S1: Create a database role with a full set of rights |
S2: Create a database user generating the authorization data |
M1: Rights Provided Via Encrypted Database Role |
S2: Create a database user generating the authorization data |
S3: Create a database user with limited set of rights |
M1: Rights Provided Via Encrypted Database Role |
S3: Create a database user with limited set of rights |
S3User Anonymization |
S4: Generate the authorization data |
M1: Rights Provided Via Encrypted Database Role |
S4: Generate the authorization data |
Sample Kerberos Setup with Valuemation |
Sample SAML Setup with Valuemation |
Save File |
List of Activities |
Save File |
Save Text into File |
List of Activities |
Save Text into File |
Saving Carts and Templates |
Request in Shop |
Saving Carts and Templates |
Service Request Shop |
Service Request Shop In Use |
The Cart |
The Shop Workspace |
Work on my Requests |
Scale Unit |
Scheduled Archiving |
Running the Archive Action |
Scheduled Archiving |
Scheduler Basics |
Scheduling |
Data Protection Manager |
Data Rules, Data Rule Actions |
Scheduling |
Schema |
Filter |
Grouping Nodes and Levels |
Node Definition Section |
Node Details Section |
Schema |
Sidebar |
Using Schema |
Script (System Activity) |
List of Activities |
Script (System Activity) |
Script Breakpoints |
Debug Navigation |
Script Breakpoints |
Script Debug Menu |
Script Debug Menu |
Script Debugging |
Script Debugging |
Variables Tree |
Workflow Debugging |
Script Editing Area |
Script Editing Area |
Script Editor Window |
Script Editor |
Creating and Using Valuemation Libraries |
Customization |
Key Console Features |
Script (System Activity) |
Script Debugging |
Script Editor |
Workflow Creation Tool (WCT) |
Working with the Calculation Customizer |
Script Editor Window |
Script Guidance Area |
Script Editor Window |
Script Guidance Area |
Script Libraries |
Scripts |
Scripts |
Scripts |
Scripts |
Search |
Expert Search in Detail |
General |
General |
Overview of the Key Searches Modes |
Quick Search |
Quick Search in Detail |
Search |
Search |
Search Conditions |
Attributes |
Column Search |
Field Search |
Field Search in Detail |
Search Conditions |
Search Conditions |
Symbols & Numeric |
'Search Configuration Groups' Catalog |
Overview of the Key Searches Modes |
'Search Configuration Groups' Catalog |
'Search Configurations' Catalog |
Creating a New Search Configuration Group |
Overview of the Key Searches Modes |
'Search Configurations' Catalog |
Search Groups |
'Search Configuration Groups' Catalog |
Search Groups |
Search in Global Settings |
Search in the Script Editor |
Script Guidance Area |
Search in the Script Editor |
Search in User Settings |
Search Results in Detail |
Search solution in KB |
Search solution in KB |
Search solution in KB |
Search solution in KB and create Incident |
Search solution in KB and create Service Request |
Search Solution in KC |
Search Tabs |
Searches in Catalogs |
Catalogs |
Operations in the Master/Detail View |
Searches in Catalogs |
Searches in Editors |
Searching |
Basic Operations |
Searching |
Searching |
Toolbar |
Searching and Filtering |
Asset Management In Use |
Searching and Filtering |
Valuemation Essentials |
Searching by Date&Time |
Searching in One Cell Reference View |
Second Level Support |
Section Panel |
Section Panel |
Structure of the Editor: The Section View |
Sections |
Section Panel |
Sections |
Structure of the Editor: The Classic View |
Structure of the Editor: The Section View |
Structure of the View Customizer |
Tabs |
Select Model Ticket |
Change Management Use Cases |
Select Model Ticket |
Select Service Parameter |
Select Service Parameter |
Change Management Use Cases |
Select Service Parameter |
Selected Actions |
Background Colors for Table |
Selected Actions |
Tab: Assign Actions to GUI |
Selecting a Support Group Automatically |
Selecting a Time Zone |
Selecting Installation / Configuration |
Selecting Installation/Configuration: Administrator |
Configuration of the Deployment File for the Application Server |
Creating a Database |
Installing the Escalation Server |
Installing the Rich Client for Customizer |
Installing the Rich Client for End-User |
Installing the Rich Client for the Administrator |
Selecting Installation/Configuration: Administrator |
Selecting Installation/Configuration: End User |
Selecting Installation/Configuration: Escalation Server |
Selecting Language |
Localizing Messages |
Selecting Language |
Selecting Objects |
Comparing the Databases |
Selecting Objects |
Selecting Objects |
Selection Installation/Configuration: Database |
Selection Installation/Configuration: VM Webclient Configure |
Send Email Workflow |
Escalation Action |
Running the Escalation for Escalation Records |
Send Email Workflow |
Send for BO Status |
Creating an Email Template |
Email Template Editor |
Object Type Tab |
Send for BO Status |
Send Mail |
General Settings |
List of Activities |
Send Mail |
Send Mail With Escalation |
Send Mail with Outlook Activity |
List of Activities |
Send Mail with Outlook Activity |
Send Message |
List of Activities |
Send Message |
Sending a Response |
Sending an Email |
Server and DB Connection Parameters |
Server and DB Connection Parameters |
Server and DB Connection Parameters |
Server and DB Connection Parameters |
Server Based CTI |
CTI |
Server Based CTI |
Server Identification in Connected Users |
Server Setup |
Service Agreement Text Parameters |
Service Agreements Hierarchy |
Service Agreements Hierarchy |
Service Level Agreements |
Service Attributes |
Service Availability |
Service Catalog |
Service Class |
Change or create Service Classes and Service Types |
Service Class |
Service Class |
Service Continuity Test |
Important Use-cases |
ITSCM Use Cases |
Service Continuity Test |
Service Debug Mode |
Service Desk Agent |
Service Domains |
Service Downtime Calendar |
Expected Changes |
Service Downtime Calendar |
Service Group |
Service Instance |
Change or create Service Classes and Service Types |
Service Instance |
Service Instances |
Service Instances |
SMDB / CMDB Synchronization |
Service Instantiation |
Service Instantiation Process Diagram |
Service Level Agreement (SLA) |
Service Level Agreement (SLA) |
SLA, OLA and UC Service Classes |
Service Level Agreement Monitoring Chart |
Service Level Agreements |
Service Level Management |
Service Level Requirement |
Allocating the Budget |
Request Budget |
Service Level Requirement |
Service Map |
Service Measures |
Creating a Service Template |
Service Measures |
Service Message |
Miscellaneous Setting Pages |
Service Message |
Service Method |
Service Method |
SPM/SLM Settings |
Service Options and Option Groups |
Service Options and Option Groups |
Service Options and Option Groups |
Service Options In Use |
Service Options on a Hierarchy of Services |
Service Outage |
Service Parameter |
Service Parameter |
SLA, OLA and UC Service Classes |
Service Parameter Type |
Important Object Types |
Important Object Types |
Service Parameter Type |
Service Parameter Type |
Service Parameters and Parameter Types |
Service Parameters and the Product Selector |
Service Portfolio |
Service Portfolio / Service Level Management |
Service Portfolio Management |
Service Portfolio/Service Level Manager |
Business Functionality |
Service Portfolio/Service Level Manager |
Service Request Administration |
Service Request Administration |
SRM & Procurement |
Service Request assign |
Service Request Management |
Organizational Roles |
Service Request Management |
Service Request Management |
Service Request Shop |
Service Request Shop |
Valuemation Essentials |
Service Request Shop In Use |
Change Proposal Submission |
Raise a New RFC / Change From the Service Shop |
Service Request Shop In Use |
Shop-like Service Instantiation |
SRM & Procurement |
Workflow Input Parameters |
Service Resources |
Resource Rules |
Service Resources |
Service Template |
Change or create Service Classes and Service Types |
Service Template |
Service Template |
Service Type |
Service Types |
Change or create Service Classes and Service Types |
Service Types |
Servlet 'status' |
Servlet 'status' |
Web.xml Deployment Descriptor |
Servlet: 'peconsole' |
Servlet: 'peconsole' |
Web.xml Deployment Descriptor |
Servlet: 'vmsf' |
Servlet: 'vmsf' |
Smart Tiles |
Web.xml Deployment Descriptor |
Servlet: 'vmweb' |
Configuration |
Report Stylesheet |
Servlet: 'vmweb' |
Web.xml Deployment Descriptor |
Session.properties |
Sessions of Process Engine |
Set a Value for Attribute in Editor |
List of Activities |
Set a Value for Attribute in Editor |
Set a Value for Attribute of Object Type |
List of Activities |
Set a Value for Attribute of Object Type |
Set Catalog |
List of Activities |
Set Catalog |
Set Query |
List of Activities |
Set Query |
Set Relational Attributes for Transient Relations |
List of Activities |
Set Relational Attributes for Transient Relations |
Set up Process Engine |
Process Engine Administration |
Set up Process Engine |
Start Process Engine |
set_env.bat file settings |
Installation and Configuration of Valuemation Rich Client |
set_env.bat file settings |
Setting a Bookmark |
Setting Audit for Object Types |
Activating Audit |
Setting Audit for Object Types |
Setting Permission for Viewing History for Object Types |
Setting Permission for Viewing History for Selected Objects |
Setting Permission for Viewing History of Related Changes |
Setting Permissions for Viewing History |
Viewing History for Object Types |
Viewing History for Selected Objects |
Setting Authorization Permissions for Audit and History |
Setting Authorization Permissions for Audit and History |
Setting Up Audit and History |
Setting Defaults |
Relation Tab |
Setting Defaults |
Setting Logging Levels for WAFFLE |
Setting Password Policy |
Password Settings |
Setting Password Policy |
User Manager on Web Client |
Setting Permission for Global Audit Activation |
Global Audit Activation |
Setting Authorization Permissions for Audit and History |
Setting Permission for Global Audit Activation |
Setting Permission for Viewing History for Object Types |
Setting Permission for Viewing History for Object Types |
Setting Permissions for Viewing History |
Viewing History for Object Types |
Setting Permission for Viewing History for Selected Objects |
Setting Permission for Viewing History for Selected Objects |
Setting Permissions for Viewing History |
Setting Permission for Viewing History of Related Changes |
Setting Permission for Viewing History of Related Changes |
Setting Permissions for Viewing History |
Viewing History of Related Changes |
Setting Permissions for Viewing History |
Setting Authorization Permissions for Audit and History |
Setting Permissions for Viewing History |
Viewing History |
Setting Read Limit |
Getting Read Limit |
Parameters |
Setting Read Limit |
Setting Search Criteria |
Setting Search Criteria |
Types of Catalogs |
Setting the Default Authorization |
Default Authorization |
Setting the Default Authorization |
Setting Up Audit and History |
Setting up Chat |
Enabling the Chat Functionality |
Setting up Chat |
Setting Up Multilingual Translation |
Setting up Requesting for Others |
Request, Request Item, Request Type |
Setting up Requesting for Others |
Setting Up the Password Complexity Check |
Changing Password in User Manager |
Enabling the Password Complexity Check |
Setting Password Policy |
Setting Up the Password Complexity Check |
Setting Up Valuemation Environment |
Settings |
Customization Log |
Edge Details Section |
Notification of Past Changes |
Settings |
Settings |
Settings |
Sidebar |
Settings and Administration |
Core Functionality |
Customization |
Inner Workings |
Interfaces & Integration |
Miscellaneous |
Settings and Administration |
Settings Explanation |
Settings of Foreign Keys for Transient Relations |
List of Activities |
Settings of Foreign Keys for Transient Relations |
Setup Administrator Settings |
In Use |
Setup Administrator Settings |
Troubleshooting |
Setup CTI Administrator Settings |
Customize valueset CTI.PluginNames |
Define Processing Workflow |
Setup CTI Administrator Settings |
Setup CTI User Settings |
Valuemation Without the CTI Server |
Setup CTI User Settings |
Core: Enabling Valuemation CTI |
Customize valueset CTI.PluginNames |
Loading Applet |
Setup CTI User Settings |
User Settings |
Valuemation Without the CTI Server |
Setup Object |
CTM Important Object Types |
Running Setups |
Setup Object |
Setup User Settings |
Sharing the Assignments |
Help Topic Assignments |
Sharing the Assignments |
Shop |
Displaying Additional Information in the Shop |
Shop |
Shop-like Service Instantiation |
Shop Categories |
Categories Administration |
Shop Categories |
Shop Content Personalized by Person Condition |
Organizing Offers with Service User Groups |
Shop Content Personalized by Person Condition |
Shop Content Personalized by Service User Groups |
Organizing Offers with Service User Groups |
Shop Content Personalized by Service User Groups |
Shop Parameters |
Shop Parameters |
The Configurator |
Shop-like Service Instantiation |
Show Birt Report |
List of Activities |
Show Birt Report |
Show Configuration |
Controlling Environment Availability/Active Sessions |
CTM Important Use Cases |
Show Configuration |
Show Data As |
Show Web Page |
List of Activities |
Show Web Page |
Showing Data in Grouped Columns |
Sidebar |
Kanban Board in Detail |
Kanban GUI Overview |
Sidebar |
Sidebar |
Visualizer GUI Overview |
Sidebar & Smart Tiles Rendering |
Sidebar & Smart Tiles Rendering |
Sidebar Settings |
Structure of the Catalog Customizer |
Sidebar Actions |
Sidebar Content |
Sidebar Content Sharing |
Defaultuser-Normal User Interplay |
Sidebar Content Sharing |
The Defaultuser Role |
Sidebar InfoObject |
Basic Operations |
Calling the Catalog Customizer (Admin) |
Calling the Catalog Customizer in User Mode |
InfoObjects |
Other InfoObject Types |
Sidebar InfoObject |
Sidebar Settings |
Representation |
Representation |
Sidebar & Smart Tiles Rendering |
Sidebar Settings |
Sidebar Settings |
Siemens |
Simple Hardware With Options |
Complex Hardware With Option Groups |
Simple Hardware With Options |
Simple Hardware Without Options |
Complex Hardware With Option Groups |
Preparation of Shop Content |
Simple Hardware With Options |
Simple Hardware Without Options |
Simple Input |
List of Activities |
Simple Input |
Single Sign On (SSO) |
Login - Additional Information |
Single Sign On (SSO) |
Single Sign On (SSO) |
Single-byte Character Sets |
Possible Types of Textual Data |
Single-byte Character Sets |
size |
Size Adjustment |
Operations in the Table View |
Size Adjustment |
SLA, OLA and UC Service Classes |
Creating a Service Template |
SLA, OLA and UC Service Classes |
System Availability and Business Impact |
SM Mapping |
Smart Link Chat |
Interfaces & Integration |
Smart Link Chat |
Smart Tile Operations |
Smart Tile Operations |
Valuemation Smart Tiles |
Smart Tile Templates |
Smart Tile Templates |
Smart Tiles |
Smart Tiles Customization |
Smart Tiles |
Smart Tile Templates |
Smart Tiles |
Smart Tiles Customization |
Smart Tiles Customization |
Customization and Authorization of Valuemation GUI Elements |
Smart Tiles Customization |
Start Page/Smart Tiles Mainparameters |
SMDB / CMDB Synchronization |
Service Instances |
SMDB / CMDB Synchronization |
Supporting Object Types |
SMTP |
Mail |
Mail |
SMTP |
SMTP |
Socket Server Settings |
Software License Management |
Business Functionality |
Software License Management |
Software License Manager |
Software License Management |
Software License Manager |
Solution Request Parameter |
Solve Incident |
Sorting |
Basic Operations |
Sorting |
Sorting Collections |
Special Competencies |
Delivery Evaluation |
Special Competencies |
Special Correlation |
Special Text Parameters |
An Offer With Local Parameters |
Special Text Parameters |
Special Types of Contract Items |
Specialized Configuration Actions |
Specifics of the Reference View |
Specifying Ordered Infrastructure and Costs |
Order, Order Item |
Specifying Ordered Infrastructure and Costs |
Specifying Target Class Explicitly |
Specifying the Mapping |
Bind Attributes |
Specifying the Mapping |
Specifying the New Offer |
Complex Hardware With Option Groups |
Specifying the New Offer |
SPM/SLM at a Glance |
Calculate Plan |
ITSCM Links to Other Managers |
Service Portfolio/Service Level Manager |
SPM/SLM at a Glance |
SPM/SLM Settings |
Service Portfolio/Service Level Manager |
SPM/SLM Settings |
SQL Server - Alternative Methods |
SRM & Procurement |
Business Functionality |
SRM & Procurement |
SRM & Procurement Manager |
SRM & Procurement Settings |
Displaying Additional Information in the Shop |
Service Request Administration |
SRM & Procurement |
SRM & Procurement Settings |
SSO by Kerberos on Apache (as a sample of the HTTP header SSO method) |
Examples of SSO Configurations |
SSO by Kerberos on Apache (as a sample of the HTTP header SSO method) |
SSO by SAML on Apache (as a sample of the HTTP header SSO method) |
Examples of SSO Configurations |
SSO by SAML on Apache (as a sample of the HTTP header SSO method) |
SSO Configuration of Valuemation with WAFFLE servlet filter |
Filter: 'SecurityFilter' |
SSO Configuration of Valuemation with WAFFLE servlet filter |
WAFFLE on Tomcat |
Standard Change |
Change Management Use Cases |
Change Proposal |
Emergency Change |
Normal Change |
Standard Change |
Standard IMAC Services |
Asset Management In Use |
Legacy IMAC Actions |
Standard IMAC Services |
Standard Login Dialog |
Standard Login Dialog |
Standard Login Dialog |
Standard Process Overview |
Standard Process Overview |
Supplier Evaluation |
Standardize to Simplify |
Main Concepts |
Standardize to Simplify |
Start |
Miscellaneous Setting Pages |
Start |
Start a Process |
Start and test the Process |
Business Process Manager |
Start and test the Process |
Start Escalation |
List of Activities |
Start Escalation |
Start External Program |
List of Activities |
Start External Program |
Start from BO Editor |
List of Activities |
Start from BO Editor |
Start from Catalog |
List of Activities |
Start from Catalog |
Start from CTI |
Start from Relation |
List of Activities |
Start from Relation |
Start from SideBar |
List of Activities |
Start from SideBar |
Start New Logging |
CTM Important Use Cases |
Customizing with the Log Comment |
Start New Logging |
Start of the Process |
Start Page |
Business Views |
Perspectives |
Start Page |
Start Page and Smart Tiles Customization |
The Toolbar |
Valuemation Asset Manager |
Valuemation Smart Tiles |
Valuemation User Interface |
What Do You Want to Do? |
Start Page and Smart Tiles Customization |
Formatter: RichText |
Start Page and Smart Tiles Customization |
Start Page Customization |
Start Page Customization |
Start Page/Smart Tiles Mainparameters |
Start Page Operations |
Accept and Execute a Service Request |
Calling the Kanban |
Check For Escalated Incidents |
Create and Assign Incident |
Create and Solve Incident |
Create Incident Including an Activity |
Create Ticket |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Follow an Incident |
Give Information about an Existing Ticket |
InfoObject Category |
Request in Shop |
Smart Tile Operations |
Standard IMAC Services |
Start Page Operations |
System Creation |
Valuemation Asset Manager |
Work on Activity |
Work on my Requests |
Work on my Tickets |
Start Page/Smart Tiles Mainparameters |
Start Process Engine |
Parameters for Process Engine Caching |
Process Engine Administration |
Start Process Engine |
Start the Escalation Client (with Parameter) |
Start Valuemation Escalation Server |
Batch Payments Upload |
Escalation Agent Settings |
Running Condition Escalation |
Start Valuemation Escalation Server |
Starting and Closing Valuemation |
Login - Additional Information |
Logout - Additional Information |
Starting and Closing Valuemation |
The Toolbar |
Valuemation Essentials |
Starting CTM |
CTM Configuration and Start |
Starting CTM |
Starting Points |
Creating and Removing a Condition |
Key Search Controls |
Starting Points |
Starting Points |
Starting Points |
Starting Points |
Using the Report Template Editor |
Starting the Metamodel Export |
Starting the Workflow Associated with the Service |
Statement Type |
Important Object Types |
Important Object Types |
Important Object Types |
Statement Type |
Statement Type |
Statement Type |
States of Node Instances |
Implementing Loops Using Reset Transition |
States of Node Instances |
States of Transition Instances |
States of Workflow Instances |
States of Transition Instances |
Implementing Loops Using Reset Transition |
States of Node Instances |
States of Transition Instances |
Workspace |
States of Workflow Instances |
States of Workflow Instances |
Unlocking Workflows |
Status Actions and Emails |
Status Actions in Detail |
Status Diagram - Business Partner |
Business Partner - Supplier |
Register and Grade Suppliers |
Status Diagram - Business Partner |
Status Diagrams |
Status Diagram - Evaluation Input |
Status Diagram - Evaluation Input |
Status Diagrams |
Status Diagram - Targeted Measure |
Evaluate Suppliers |
Status Diagram - Targeted Measure |
Status Diagrams |
Targeted Measures |
Status Diagrams |
Status Diagrams |
Supplier Management |
Status of Services |
Status Page |
Servlet 'status' |
Status Page |
Status Track |
Step 1 - Basic Rule Parameters |
Step 1 - Basic Rule Parameters |
Using the Rule Customizer |
Step 1: Select a trigger channel |
Step 2 - Triggering Condition for the Rule |
Rule Type: View |
Step 2 - Triggering Condition for the Rule |
Using the Rule Customizer |
Step 2: Choose trigger type |
Step 3 - Rule Action on the Basis of Rule Type |
Step 3 - Rule Action on the Basis of Rule Type |
Using the Rule Customizer |
Step 3: Specify trigger parameter(s) |
Step 4: Choose action channel |
Step 5: Choose Action Type |
Step 6: Specify parameters for the selected action |
Step 7: Summarize and enable |
Steps Executed Automatically |
Steps to Implement Time Zone Support |
Affected Object Types |
Database Platform Specifics |
Steps to Implement Time Zone Support |
Stop Process Engine |
Parameters for Process Engine Caching |
Process Engine Administration |
Stop Process Engine |
Straightforward Grouping |
Stress Test |
String to Text |
List of Activities |
String to Text |
Structure of a Release |
Structure of a Ticket (Example: Incident) |
Structure of the Calculation Customizer |
Calculation Browser |
Managing Calculations |
Structure of the Calculation Customizer |
Text Area Features |
Structure of the Catalog Customizer |
Creating, Editing, Copying and Removing Catalogs |
Search |
Search |
Structure of the Catalog Customizer |
Using the Catalog Customizer in User Mode |
Working With the Catalog Customizer |
Structure of the Editor: The Classic View |
Structure of the Editor: The Classic View |
Structure of the Editor: The Section View |
Structure of the Editor: The Section View |
Section Panel |
Sections |
Structure of the Editor: The Classic View |
Structure of the Editor: The Section View |
Structure of the Live Search |
Structure of the Object Type Customizer |
Calling the Object Type Customizer |
Creating a New Persistent Object Type |
Editing and Deleting an Object Type |
Structure of the Object Type Customizer |
Structure of the Value Set Customizer |
Structure of the View Customizer |
Structure of the View Customizer |
View Browser |
Structure of Workflows |
Nodes |
Persistent and Transient Workflows |
Structure of Workflows |
Unlocking Workflows |
Styles in Detail |
Attribute Properties with Rules Section |
Styles in Detail |
substring |
Subtab - Defaults |
Subtab - Description |
Subtab - Format |
Subtab - Properties |
Subtab - Styles |
Subworkflow |
List of Activities |
Subworkflow |
sum |
Summary |
Summary |
Summary |
Summary |
Super Template Report |
Superadmin Request Processing |
Superior and Subordinated Contracts |
Superior and Subordinated Contracts |
The Contract Editor |
Supplier Evaluation |
SRM & Procurement |
Supplier Evaluation |
Supplier Management |
Business Functionality |
Supplier Management |
Supplier Manager |
Supplier Evaluation |
Supplier Manager |
Supplier Manager |
Supplier Manager in Use |
Supplier Management |
Supplier Manager in Use |
Supplier Manager Settings |
Evaluate Suppliers |
Evaluation Input |
Process Role |
Supplier Management |
Supplier Manager Settings |
Supplier Manager Structure |
Evaluation |
Supplier Management |
Supplier Manager Structure |
Support and Maintenance |
Business Process Manager |
Support and Maintenance |
UseCases |
Support Group |
Important Object Types |
Important Object Types |
Important Object Types |
Selecting a Support Group Automatically |
Support Group |
Support Group |
Support Groups Assignment |
Support Groups Assignment |
The Instantiation Wizard |
Supported Environments |
Installation |
Supported Environments |
Supporting Object Types |
Survey Data Structure |
Brief Functionality Overview |
Survey Data Structure |
Survey Form Content |
Survey Email Preview |
Survey Form Content |
Brief Functionality Overview |
Survey Data Structure |
Survey Form Content |
Synchronization |
Synchronize Resources |
Other Actions |
Resource Management in Use |
Synchronize Resources |
System |
Main Object Types |
System |
System - Person Rationships |
System Availability and Business Impact |
Linking Object Types |
System Availability and Business Impact |
System Creation |
System Downtime Calendar |
System Measures |
System |
System Measures |
System Reports |
Action Scheduler |
Asset Management In Use |
System Reports |
System Status Diagram |
System |
System Status Diagram |
System Tables |
Costing&Charging Manager |
System Tables |
T |
Tab: Actions |
Common Properties |
Tab: Actions |
Tab: Assign Actions to GUI |
Tab: Assign Actions to GUI |
Example |
Main Controls |
Place |
Tab: Actions |
Tab: Assign Actions to GUI |
Valuemation Data Export |
Table of Clients |
Table of Groups |
Table of Roles |
Table of Users |
Table Settings |
Representation |
Table Settings |
Table Tab |
Output Samples |
Table Tab |
Using the Report Template Editor |
Table: Properties |
Report Item: Table |
Report Items Tab |
Table: Properties |
Table: Columns |
Example: Adding a Table |
Report Item: Table |
Report Items Tab |
Table: Columns |
Table: Data Source |
Report Item: Table |
Report Items Tab |
Table: Data Source |
Table: Position |
Image: Position |
Page Properties Tab |
Report Item: Table |
Report Items Tab |
Table: Position |
Text: Position |
Tabs |
Adding Label and Separator |
Adding/Removing Attributes |
Changing the Layout: More Options |
Sections |
Tabs |
Tabs |
View Designer |
Tabs Horizontal Scrolling |
Take Over Solutions |
Tally Connect Tester |
List of Activities |
Tally Connect Tester |
Targeted Measures |
Evaluate Suppliers |
Evaluation Input |
Supplier Manager Structure |
Targeted Measures |
Task Assemble and Configure PC |
Task Check Stock (from subprocess Stock Check / Order) |
Task Check the Location and Infrastructure |
Task Deliver to Location |
Task Dispatching |
Task Executor |
Task in Permission to Object Types Tab |
Task in Permission to Technical Types Tab |
Task Life Cycle |
Business Process Manager |
Task Life Cycle |
Tasks |
Tasks for Dispatching |
Tasks for Me |
Tasks in List Tab |
Tasks on Import Tab |
Tasks on Import Tab |
Working with User Manager |
Tasks on the Business View Mapping tab |
Tasks on the Client Mapping Tab |
Tasks on the Client Mapping Tab |
Working with User Manager |
Tasks on the Clients Tab |
Tasks on the Clients Tab |
Working with User Manager |
Tasks on the Group Mapping Tab |
Tasks on the Group Mapping Tab |
Working with User Manager |
Tasks on the Groups Tab |
Tasks on the Person Mapping Tab |
Tasks on the Person Mapping Tab |
User Manager on Web Client |
Working with User Manager |
Tasks on the Role Mapping Tab |
Tasks on the Role Mapping Tab |
Working with User Manager |
Tasks on the Roles Tab |
Tasks on the Roles Tab |
Working with User Manager |
Tasks on the Users Tab |
Tasks with End-user Interaction |
Technical Considerations |
Multilingual Translations |
Technical Considerations |
Technical Environment |
Technical Environment - Overview |
Technical Events |
Template Report |
Template Reports |
Template Using a Report |
Email Body |
Template Using a Report |
Template Workflows |
Template Workflows |
Workflows Usage |
Templates |
Test |
Process Engine Settings |
Test |
Test of Calls to ACD |
Test the Process |
Business Process Manager |
Test the Process |
Test the Release |
Important Usecases |
Test the Release |
Text Area Features |
Text Area Features |
Working with the Calculation Customizer |
Text: Position |
Report Items Tab |
Text: Position |
Text: Properties |
Report Items Tab |
Text: Properties |
Text: Text |
Report Items Tab |
Text: Text |
The Attachments Dialog |
Attachments in Catalogs |
Attachments in Editors |
Attachments in Use |
The Attachments Dialog |
The Attachments Reference Catalog |
Attachments in Editors |
Attachments in Use |
The Attachments Reference Catalog |
The Budget Plan Creation Process |
The Cart |
Request in Shop |
Request, Request Item, Request Type |
Service Request Shop |
Service Request Shop In Use |
The Cart |
The Configurator |
The Category Browser |
Example: Ordering a PC Workplace |
Request in Shop |
Service Request Shop In Use |
The Category Browser |
The Shop Workspace |
The Configurator |
Example: Ordering a PC Workplace |
Request in Shop |
Service Request Shop |
Service Request Shop In Use |
The Configurator |
The Configure System Dialog |
IMAC System Configuration |
The Configure System Dialog |
The Contract Editor |
The Contract Item Editor |
Create Master Contract Items |
The Contract Item Editor |
The Contract Type Editor |
The 'Create Archive Scripts' Action |
Archive Creation |
The 'Create Archive Scripts' Action |
The Defaultuser Role |
Authorization Groups |
Folders and Catalogs |
The Defaultuser Role |
The Definition of Basic Fields |
Info Page Editor |
The Definition of Basic Fields |
The Final Data Rule |
The Hierarchy of Categories |
Categories Administration |
Category Creation |
The Hierarchy of Categories |
The Incoming Goods Create Components Editor |
Create Components Example |
Incoming goods - create components |
The Incoming Goods Create Components Editor |
The Incoming Goods Editor |
Create Components Example |
Create Products Example |
Incoming goods - create products |
The Incoming Goods Editor |
The Instantiation Wizard |
Business Partner Assignment Actions |
Service Instantiation |
The Instantiation Wizard |
The Move Systems Dialog |
IMAC System Move |
The Move Systems Dialog |
The Navigate Action |
The Options Tab |
The Report Designer |
Report Stylesheet |
The Report Designer |
The Same Topic in Different Languages |
Example 1 |
The Same Topic in Different Languages |
The Schedule Action Wizard |
The Scheduled Actions Catalog |
The Schedule Action Wizard |
The Scheduled Actions Catalog |
The Sell Service Process |
The Shop Workspace |
Category Bar Removal |
Example: Ordering a PC Workplace |
Example: Ordering a Service With Change Details |
Request in Shop |
Service Request Shop |
Service Request Shop In Use |
The Shop Workspace |
The Start-End Events Example |
Event Data Actions |
The Start-End Events Example |
Viewing Event Data |
The Test |
The Test on the Rich Client |
The Test on the Rich Client |
The Test on the Rich Client |
The Timeline View |
Create an RM Project |
Create and Manage Reservations |
Resource |
Resource Management in Use |
Resource Project (RM Project) |
The Timeline View |
The Toolbar |
Adding and Removing InfoObjects |
Basic Settings |
Bookmarks |
Bookmarks |
Business Views |
InfoObject Category |
Login - Additional Information |
News |
News Administration |
The Toolbar |
Translations in Use |
Valuemation Asset Manager |
Valuemation User Interface |
What Do You Want to Do? |
The Upload file Dialog Box Features |
The Valuemation Analytics side |
The Valuemation Analytics side |
The Valuemation side |
Valuemation Analytics - Valuemation Integration |
The Valuemation side |
Dashboard Page |
The Valuemation side |
Valuemation Analytics - Valuemation Integration |
The Welcome Page |
Theme Selection |
Mandatory Fields |
The Toolbar |
Theme Selection |
Valuemation Essentials |
Third Level Support |
Third Party Licenses |
Ticket |
Important Object Types |
Important Object Types |
Support Group |
Ticket |
Ticket |
Ticket and Calendar |
Ticket Category |
Important Object Types |
Ticket Category |
Ticket Class |
Important Object Types |
Important Object Types |
Important Object Types |
Ticket Class |
Ticket Class |
Ticket Class |
Ticket Creation |
Interation Between Valuemation and ZIS |
Ticket Creation |
Ticket Creation Date |
Ticket Description |
Important Object Types |
Important Object Types |
Ticket Description |
Ticket Interface Settings |
Ticket Prioritization Guideline |
Service Parameter Type |
Ticket Prioritization Guideline |
Ticket Service Parameter |
Ticket Service Parameter |
Important Object Types |
Ticket Service Parameter |
Ticket Shorttext |
Ticket Specific Settings |
KnowledgeCenter Search For Incident Solutions |
KnowledgeGuide Document Transfer |
Ticket Specific Settings |
Ticket Specific Settings |
Ticket Type |
Important Object Types |
Important Object Types |
Important Object Types |
Ticket Type |
Ticket Type |
Ticket Type |
Time & Planning Objects |
Time Intervals in the Timeline View |
Create and Manage Reservations |
Time Intervals in the Timeline View |
Time Zone Dependency |
Time Zone Dependency |
Web Client Configuration |
Time Zone Implementation in Valuemation |
Date and Time in Valuemation |
Time Zone Implementation in Valuemation |
Time Zones |
Daylight Saving Time |
Time Zones |
Time Zones Settings |
Date&Time Customization |
Selecting a Time Zone |
Time Zones Settings |
Timelines Tab |
Complete Percentage |
Gantt Charts Customization |
Structure of the Object Type Customizer |
Timelines Tab |
Time-related Feature |
N to M Relations |
Time-related Feature |
Title Page Possibility |
Toast Message |
List of Activities |
Toast Message |
Toast Message |
Toast Messages in Valuemation |
Toast Message Anatomy |
Toast Message Behavior and Control |
Toast Message Stacking |
Toast Message Types |
Toast Messages |
Miscellaneous |
Toast Message |
Toast Messages |
Toast Messages Appearance & Behaviour |
Toast Messages in Valuemation |
Bookmarks |
Toast Message |
Toast Messages in Valuemation |
Working with Bookmarks |
Tool Bar |
Adding Nodes |
Adding Transitions |
Tool Bar |
User Interface |
Workspace |
Toolbar |
History |
Horizontal and Vertical Alignment |
Kanban GUI Overview |
Legend |
Printing |
Searching |
Searching |
Toolbar |
Toolbar |
Visualizer GUI Overview |
Visualizer View in Detail |
Zooming |
Tooltips |
Transactions |
Adding Transitions |
Transactions |
Transition Properties |
Transition Properties |
Workspace |
Transfer |
List of Activities |
Transfer |
Transfer (correction) Create |
List of Activities |
Transfer (correction) Create |
Transfer (correction) Global Change |
List of Activities |
Transfer (correction) Global Change |
Transfer Catalog |
Transfer Create |
List of Activities |
Transfer Create |
Transfer Global Change |
List of Activities |
Transfer Global Change |
Transfer Order |
CTM Important Object Types |
Transfer Order |
Transfer Tables |
Transfering a Parameter to Execute the Webservice |
Transfering the Customization |
CTM Important Use Cases |
Putting Customization on Hold |
Transfering the Customization |
Valuemation Environment in Detail |
Transient Attributes Tab |
Creating a New Transient Object Type |
Image from Attachment |
Structure of the Object Type Customizer |
Transient Attributes Tab |
Valuemation Object Type Customizer |
Transition Properties |
Element Properties |
Main Bar |
Transition Properties |
Transition Properties |
User Interface |
Transition Types |
Adding Transitions |
How It Works |
Transition Properties |
Transition Properties |
Transition Types |
Workspace |
Transitions |
How It Works |
Nodes |
Parameter Compatibility |
States of Transition Instances |
Structure of Workflows |
Transactions |
Transitions |
Translatable Attributes |
Generating the Database Support |
Technical Considerations |
Translatable Attributes |
translate |
Translation Editor |
Customization |
Language Support in Valuemation |
Properties |
Tabs |
Translation Editor |
Translations Defined for Business Objects |
Translations of Catalog Elements |
Translations of View Elements |
Translations Tab |
Translations Defined for Business Objects |
Inner Workings |
Translations Defined for Business Objects |
Translations of Business Data |
Translations Hierarchy |
Translations in Resource Files |
Translations in Use |
Multilingual Translations In Use |
Translations in Use |
Translations Made in Customizers |
Translations of Application Text |
Business Views Customization |
InfoObjects Customization |
Inner Workings |
Translations of Application Text |
Translations of Business Data |
'Translations of Application Text' Catalog |
Actions InfoObjects Customization |
Catalog InfoObject Customization |
GUI Translations |
Hiding Product Version Information |
InfoObject Category |
Language Support in Valuemation |
Progress Bar Initial Configuration |
Properties |
Tabs |
Translations of Application Text |
'Translations of Application Text' Catalog |
'Translations of Application Text' Editor |
Translations Tab |
URL InfoObjects Customizaton |
Validation Rule: Translations of Validation Message |
Workflow Translations |
'Translations of Application Text' Editor |
Label Translations |
Translations of Application Text |
'Translations of Application Text' Catalog |
'Translations of Application Text' Editor |
Translations Tab |
Validation Rule: Translations of Validation Message |
Workflow Translations |
Translations of Business Data |
Attributes Tab |
Attributes Tab |
Inner Workings |
Multilingual data |
Multilingual Support |
The Definition of Basic Fields |
Translations of Business Data |
Translations of Catalog Elements |
Translations of Catalogs and Folders in the Sidebar |
Inner Workings |
Language Support in Valuemation |
Sidebar Content |
Translations of Catalogs and Folders in the Sidebar |
Translations Tab |
Translations of View Elements |
Translations Tab |
Structure of the Catalog Customizer |
Translations Tab |
Tree Filter |
Example |
Structure of the Catalog Customizer |
Tree Filter |
Tree Layout Tab |
Structure of the Catalog Customizer |
Tree Layout Tab |
trim |
trimLeft |
trimRight |
Troubleshooting |
Troubleshooting |
Troubleshooting |
Two Clients Running at aTime on the Same Computer |
Types of Attribute Values |
Types of Attribute Values |
Types of Attribute Values |
Types of Catalogs |
Types of Technical Objects |
Permission to Technical Types |
Types of Technical Objects |
Types of Workflows |
Implementing Loops Using Subworkflows (Recursion) |
Types of Workflows |
Workspace |
U |
Unblocking Account |
Underpinning Contract (UC) |
SLA, OLA and UC Service Classes |
Underpinning Contract (UC) |
Undoing Changes and Aborting Transactions |
Unicode |
Possible Types of Textual Data |
Unicode |
Unicode disabled |
Unicode disabled |
Valuemation Unicode Support |
unit conversion |
Unit Cost and Unit Price Calculation |
Price Definition in Use |
Unit Cost and Unit Price Calculation |
Unlocking Workflows |
Object Statuses in Tree of Differences |
Unlocking Workflows |
Workflow Definitions Catalog |
Unmapping Users from Groups |
Unmapping Users from Roles |
Unmapping Users or Groups from Clients |
Unmapping Users or Groups from Roles |
Update (and close) existing Incident |
Update (and close) existing Service Request |
Update Existing Installation |
Update Mode: EscalatedObject Using Duration and Percentage |
Update Mode: EscalatedObject Using Planned Date and Time |
Update Mode: EscRecord |
Update of an already existing ticket in VM triggered by ZIS |
Updating Time Zone Information |
Updating Valuemation Analytics Dashboards |
Upload Comparison Results |
Upload Payments |
Contract Manager In Use |
Delete Payments |
Modify the Price of a Contract Item |
Payment Actions |
Payment Schedule and Payment |
The Contract Item Editor |
Upload Payments |
Upload Plan Payments Configuration |
Urgency |
Important Object Types |
Urgency |
URL InfoObjects Customizaton |
InfoObjects Customization |
The Valuemation side |
URL InfoObjects Customizaton |
Use Authorization Processor |
General |
Multitenancy |
Use Authorization Processor |
Use Cases |
Planning and Calculation Manager |
Use Cases |
Use of Customization Logging |
Customizer Settings |
Use of Customization Logging |
UseCases |
Business Process Manager |
UseCases |
Used Email Functions |
Creating a Notification |
Used Email Functions |
Useful How To Ideas for the Admin |
User Bookmark Administration |
User Decision |
List of Activities |
User Decision |
User Events |
User Interface |
User Interface |
User Interface |
Workflow Creation Tool (WCT) |
User Manager |
AuthenticationManager.properties |
Authorization Manager |
Changing Password in User Manager |
Customization Log Catalog |
Default Authorization |
Enabling the Password Complexity Check |
Environment |
Import from LDAP |
Introduction to Valuemation Authorization Management |
List |
Login - Additional Information |
Open User Manager |
Role Mapping |
Roles, Users and Groups |
Settings and Administration |
The Toolbar |
User Manager |
Validation for User/Person and Person/Support Group Assignment |
Working with the Authorization Manager |
User Manager on Web Client |
User Period Covering |
Relation Tab |
User Period Covering |
User Properties |
User Sessions Logging |
Application Monitoring |
Settings and Administration |
User Sessions Logging |
User Settings |
Bookmarks |
Business Keys |
Condition Operators |
Global Settings |
Mail |
Settings and Administration |
Transient Attributes Tab |
User Settings |
User Settings |
User Settings |
User Setup |
User solves incident created by ZIS-System |
User Tasks |
User Variable Rights have the Priority Higher than any Attribute Value Right |
General |
Multitenancy and Combination of the Rights Priorities |
Multitenancy has the Highest Priority |
Priorities of Authorizations to Business Object Types |
User Variable Rights have the Priority Higher than any Attribute Value Right |
User Variables |
Authorization by Attribute Value |
Excursus: Authorization by the Web Service Roles |
General |
User Variables |
User View |
Business View Mapping |
Business View view |
Role Mapping |
Role View |
Tasks on the Role Mapping Tab |
User View |
User View |
User_Admin Mode |
User-defined Mainfolders |
Sidebar InfoObject |
User-defined Mainfolders |
User-Person-Supportgroup |
Users |
Application Monitoring |
AuthenticationManager_jaas.config |
Calling the User Manager |
Client Mapping |
Copying User Environment |
Copying User Environment within Groups |
Creating Internal Users |
Deactivating Users |
Editing Users and Changing a Password |
Exporting Permissions |
Group Mapping |
Multitenancy Definition |
Person Mapping |
Reactivating Users |
Role View |
Roles |
Setting Password Policy |
User Manager on Web Client |
Users |
Using a Distribution Network |
Using a Pivot Table to analyze Valuemation Data |
Comparison of Planned and Actual Expenses |
Using a Pivot Table to analyze Valuemation Data |
Using an Existing Contract |
Generate contract items from order items |
Generating Contract Items for Selected Order Items |
Using an Existing Contract |
Using Data Check |
Using Distributions in a Nutshell |
Using General Contracts |
Using Payment Comparison |
Using Plan/Actual Payments |
Using Schema |
Schema |
Using Schema |
Using Subqueries |
Priority of Operators |
Using Subqueries |
Using the Actions Tab |
Columns in the Table of Actions |
Tab: Actions |
Using the Actions Tab |
Using the Catalog Customizer in User Mode |
Using the Chat InfoObject |
Chat in Valuemation |
Using the Chat InfoObject |
Using the Check Options Pane |
Using the Embedded Jetty |
Using the Exported File |
Using the Global Search |
Using the Help Assignment Catalog |
Assigning a Help Topic |
Help Topic Assignments |
Using the Help Assignment Catalog |
Using the Report Configuration catalog |
Important Use Cases |
Using the Report Configuration catalog |
Using the Report Template Editor |
Reporting |
Starting Points |
Using the Report Template Editor |
Using the Rule Customizer |
Calculation Customizer |
Rule Browser |
Rule Customizer |
Using the Rule Customizer |
Using the Script Editor |
Using the Search Field |
Example: Ordering a PC Workplace |
Request in Shop |
Service Request Shop In Use |
The Shop Workspace |
Using the Search Field |
Using the Service Functionality |
Service Portfolio/Service Level Manager |
Using the Service Functionality |
Using the Valuemation Analytics Reports |
Printing and Attaching a Service Agreement |
The Instantiation Wizard |
Using the Valuemation Analytics Reports |
Valuemation Analytics Reporting |
V |
Valid for |
Main Controls |
Mapping Controls |
Selected Actions |
Valid for |
Validating the Service Request |
Validation for User/Person and Person/Support Group Assignment |
Validation Rule: Translations of Validation Message |
Validation Settings |
General |
Validation Settings |
Value Checkbox |
Expert Search in Detail |
Value Checkbox |
Value Proposition |
Value Set Browser |
Create Fixed Value Set |
Create Object Value Set |
Create Relation Object Value Set |
Creating Value Sets |
Value Set Browser |
Value Set Customizer |
Value Set Customizer |
Open Value Set Customizer |
Translations Made in Customizers |
Translations of Catalog Elements |
Translations of View Elements |
Translations Tab |
Value Set Customizer |
Value Set Customizer |
Value Set Translations |
Create Fixed Value Set |
Create Object Value Set |
Create Relation Object Value Set |
Structure of the Value Set Customizer |
Value Set Translations |
Valuemation - SmartTrack Data Exchange |
Linking Object Types |
Software License Management |
Valuemation - SmartTrack Data Exchange |
Valuemation -> EPI |
Valuemation Analytics |
Dashboard InfoObjects |
Event Data Analysis |
Interfaces & Integration |
Other InfoObject Types |
Valuemation Analytics |
Valuemation Analytics - Valuemation Integration |
Valuemation Analytics |
Valuemation Analytics - Valuemation Integration |
Valuemation Analytics Data Presentation |
Valuemation Analytics |
Valuemation Analytics Data Presentation |
Valuemation Analytics Reporting |
Incident Reporting |
Printing in Valuemation |
Problem Reporting |
Valuemation Analytics |
Valuemation Analytics Reporting |
Valuemation Analytics Reporting |
Valuemation Analytics Reporting |
Valuemation Printing |
Valuemation and KnowledgeCenter |
Interfaces & Integration |
Valuemation and KnowledgeCenter |
Valuemation Asset Manager |
Asset Manager |
Valuemation Asset Manager |
Valuemation Catalog Customizer |
Catalog Layouts |
Types of Technical Objects |
Valuemation Catalog Customizer |
Valuemation CTI In |
Valuemation Data Export |
Selecting Objects |
Valuemation Analytics Reporting |
Valuemation Data Export |
Valuemation Defaultuser |
Valuemation Directory and Database Driver |
Valuemation Environment |
CTM Important Object Types |
CTM Important Use Cases |
Valuemation Environment |
Valuemation Environment in Detail |
Approving a Package |
Identifying the Environment |
Valuemation Environment |
Valuemation Environment in Detail |
Valuemation Escalation |
Data In Escalation |
Escalation |
Escalation for rework of zis2vm records |
Inner Workings |
Runnning the Rich Client |
Start Escalation |
Structure of a Ticket (Example: Incident) |
Ticket |
Valuemation Escalation |
Valuemation Essentials |
Valuemation Essentials |
Valuemation Help |
Valuemation GUI Terms |
Glossary of Basic Terms |
Valuemation GUI Terms |
Valuemation Help |
Valuemation Installation Wizard |
Installation |
Installation and Configuration of Valuemation Web Client |
Valuemation Installation Wizard |
Valuemation Legacy Printing |
Valuemation Legacy Printing |
Valuemation Printing |
Valuemation Object Type Customizer |
Attributes Tab |
Business Keys |
Business Keys |
Editing and Deleting an Object Type |
EditorView Save |
Image from Attachment |
Locking Modes |
MultiLine Catalog Customization |
Object Type Browser in Detail |
Setting Audit for Object Types |
Valuemation Object Type Customizer |
Valuemation Printing |
Interfaces & Integration |
Printing in Valuemation |
Valuemation Printing |
Valuemation Report Editor |
Report Editor |
Valuemation Legacy Printing |
Valuemation Report Editor |
Valuemation Requesting and Procurement |
Valuemation Rich Client |
Authentication Modes |
Valuemation Rich Client |
Valuemation Side |
Valuemation Smart Tiles |
Business Views |
Other InfoObject Types |
Perspectives |
Start Page |
Start Page and Smart Tiles Customization |
Valuemation Smart Tiles |
Valuemation User Interface |
What Do You Want to Do? |
Valuemation Unicode Support |
Inner Workings |
Language Support in Valuemation |
Translations of Business Data |
Valuemation Unicode Support |
Valuemation Update |
Interation Between Valuemation and ZIS |
Valuemation Update |
Valuemation User Interface |
Customization and Authorization of Valuemation GUI Elements |
Getting Work Done |
InfoObjects |
Valuemation Essentials |
Valuemation User Interface |
Valuemation View Customizer |
Valuemation Web Client |
Authentication Modes |
Valuemation Web Client |
Valuemation Web Services |
Inner Workings |
Valuemation Web Services |
Valuemation with ServiceConnector |
Valuemation Without the CTI Server |
valueset |
Variables Tree |
Script Debug Menu |
Variables Tree |
Vendor Specific Prices |
Verifying Credentials |
Verifying Credentials |
Verifying Credentials |
Verifying Credentials |
Verifying Credentials |
Versioning of the Scripts |
Script Guidance Area |
Versioning of the Scripts |
View Browser |
Creating a Simple Search View |
Default View vs Default Catalog |
Modules |
View Browser |
View Customizer |
Translations Made in Customizers |
Translations of View Elements |
View Customizer |
View Designer |
Adding Label and Separator |
Adding/Removing Attributes |
Customizing a View with Pictures |
Designing a View |
Group Layout Tab |
Properties |
Searching in One Cell Reference View |
Tabs |
View Designer |
View Settings |
Mandatory Fields |
Representation |
Representation |
View Settings |
View Settings |
View Tab |
Output Samples |
Using the Report Template Editor |
View Tab |
Viewing Event Data |
Event Logging Settings |
The Start-End Events Example |
Viewing Event Data |
Viewing History |
Catalog of Audited Changes |
Setting Permission for Viewing History for Object Types |
Setting Permission for Viewing History for Selected Objects |
Setting Permission for Viewing History of Related Changes |
Setting Permissions for Viewing History |
Viewing History |
Viewing History for Object Types |
Viewing History |
Viewing History for Object Types |
Viewing History of Related Changes |
Viewing History for Selected Objects |
Viewing History |
Viewing History for Selected Objects |
Viewing History of Related Changes |
Viewing History for User, Group, Role and Client object types |
Viewing History of Related Changes |
Viewing History |
Viewing History of Related Changes |
Viewing the Archived Data |
Viewing the Escalation Objects |
Views/Editors |
Catalog Layouts |
InfoObjects |
Valuemation Asset Manager |
Valuemation Essentials |
Views/Editors |
What Do You Want to Do? |
Workspace InfoObject |
Visibility of Colums |
Attributes |
Columns Dragging & Dropping |
Operations in the Table View |
Visibility of Colums |
Visualization Profile Customizer |
Customization Browser with the 'Visualization Profiles' Tab |
Visualization Profile Customizer |
Visualizer |
Working with the Customization Browser |
Visualizer |
Card Context Menu |
Kanban Workflow Example: Processing an Incident |
Managing Rendering Sets |
Miscellaneous |
Node Details Section |
Representation |
Visualizer |
Visualizer |
Visualizer Customization |
Visualizer Customization |
Customization Browser Window |
Visualizer Customization |
Visualizer GUI Overview |
Node Definition Section |
Visualizer Customization |
Visualizer GUI Overview |
Visualizer View in Detail |
Toolbar |
Visualizer GUI Overview |
Visualizer View in Detail |
VM Administration |
VM Configuration |
VM Instance Configuration Files with Parameters |
VM Webservice for Starting a Workflow |
Inner Workings |
VM Webservice for Starting a Workflow |
VMA User Console |
Vmconfig.properties Configuration File |
Enabling the Paste Functionality on the Web Client |
Logout - Additional Information |
VM Instance Configuration Files with Parameters |
Vmconfig.properties Configuration File |
Web.xml Deployment Descriptor |
W |
WAFFLE on Tomcat |
Examples of SSO Configurations |
WAFFLE on Tomcat |
War/Ear File |
WatchDog |
Process Engine Settings |
WatchDog |
Weaker Duplicated Event Recognition Main Parameter |
Web Client |
Creating and Removing a Condition |
General |
General |
Open Catalog View |
Web Client |
Web Client |
Web Client |
Web Client |
Web Client |
Web Client |
Web Client Configuration |
How It Works |
Web Client Configuration |
Web Page Size |
Web Server |
General |
Runlink Verification Using Database Identifier |
Web Server |
Web Service Authorization |
Processing a Service Request |
Web Service Authorization |
Web Service Client in the Edit View |
Web Service Client in the Edit View |
Processing a Service Request |
Web Service Client in the Edit View |
Web Service Clients Catalog |
Web Service Clients Catalog |
Web Services in Valuemation |
Web Service in the Edit View |
Web Service Roles in the Client Context |
Web Service Authorization |
Web Service Roles in the Client Context |
Web Services Catalog |
Example: Create Ticket |
Example: Get Objects |
Web Services Catalog |
Web Services in Valuemation |
Web Services in Valuemation |
Web.xml Deployment Descriptor |
Configuration and Settings |
Runnning the Rich Client |
VM Instance Configuration Files with Parameters |
Vmconfig.properties Configuration File |
Web.xml Deployment Descriptor |
Webservice |
Week Mode |
Calendar |
Catalog Calendar Usage |
Day Selection |
Events Display |
Week Mode |
Welcome to Valuemation |
Valuemation Help |
Welcome to Valuemation |
WF Activities Web Support |
What Do You Want to Do? |
Perspectives |
What Do You Want to Do? |
What is a Workflow |
What is Object Mapping |
What is Planning/Calculation Manager Used for |
What is the Archive |
Archive Creation |
Creation of Archiving Configuration |
Data Archiving and CTM |
What is the Archive |
Why Doing IT- Chargeback? |
Wizards |
Wizards |
Workflow Creation Tool (WCT) |
Work on Activity |
Real Life Use Cases |
Work on Activity |
Work on Incident |
Work on my Requests |
Real Life Use Cases |
Work on my Requests |
Work on my Tickets |
Real Life Use Cases |
Work on my Tickets |
Work on Service Request |
Work Page |
Business Views |
InfoObjects |
Perspectives |
The Toolbar |
Valuemation Asset Manager |
Valuemation User Interface |
What Do You Want to Do? |
Work Page |
Workspace InfoObject |
Workaround - Approval/Rejection |
Workaround - Complete |
Workaround - Editing Process |
Workflow - End |
List of Activities |
Workflow - End |
Workflow - Start |
List of Activities |
Workflow - Start |
Workflow Creation Tool (WCT) |
How It Works |
Node Properties |
Object Statuses in Tree of Differences |
Opening the Debugger |
Parameter Compatibility |
States of Transition Instances |
Transition Properties |
Transition Types |
Unlocking Workflows |
Wizards |
Workflow Creation Tool (WCT) |
Workflow Debugging |
Workflow Debugging |
Workflow Debugging |
Workflow Properties |
Workflow Definition |
Workflow Definitions Catalog |
Unlocking Workflows |
Workflow Definitions Catalog |
Workflow Elements |
Translations Made in Customizers |
Workflow Elements |
Workflow Input Parameters |
Workflow IPC.AcceptCall.ByCTI |
Workflow Links |
Workflow Node |
Workflow Properties |
User Interface |
Workflow Properties |
Workspace |
Workflow Scripts |
Workflow Test.CTI |
Workflow Transaction SyncPoint |
List of Activities |
Workflow Transaction SyncPoint |
Workflow Translations |
Node Properties |
Node Properties |
Workflow Properties |
Workflow Translations |
Workflows |
Example |
Inner Workings |
Types of Technical Objects |
User Variables |
Workflows |
Workflows and Authorization |
Workflows Usage |
Working in Transactions |
Example: Working with API Objects Step by Step |
Working in Transactions |
Working on Multiple Development Databases |
Working with Activities |
Working with API Objects |
Working in Transactions |
Working with API Objects |
Working with Bookmarks |
The Toolbar |
Working with Bookmarks |
Working With Date&Time/Time Zones |
Date and Time in Valuemation |
Working With Date&Time/Time Zones |
Working With Images |
Assign Images From Attachments |
Assign Images to Specific Objects |
Working With Images |
Working with Kanban |
Kanban |
Working with Kanban |
Working with Model Inspector |
Working with Objects in Transactions |
Getting Started With Valuemation API |
Working with Objects in Transactions |
Working with the Authorization Manager |
Working with the Calculation Customizer |
Working With the Catalog Customizer |
Working with the Console |
Working with the Customization Browser |
Working with the Customization Log Catalog |
Working with the 'News' Catalog |
Working with the 'News Channel' Catalog |
Working With The Object Types |
Working with the Relation Customizer |
Working with the Window |
Working with User Manager |
Working with Visualizer |
Workspace |
User Interface |
Workspace |
Workspace InfoObject |
Creating Objects |
Editing Objects |
InfoObjects |
Listing Objects (Catalog Pages) |
Other InfoObject Types |
Valuemation User Interface |
What Do You Want to Do? |
Workspace InfoObject |
Write Object to a String |
List of Activities |
Write Object to a String |
Writing a Class |
Writing a Class |
Writing New Activities |
Writing an Activity Class |
Writing an Activity Class |
Writing New Activities |
Writing an Editor |
Writing an Editor |
Writing New Activities |
Writing Messages to the Log |
Writing New Activities |
Activities Overview |
Nodes |
Writing New Activities |
WSDL File |
X |
XML - Export Metamodel |
Customization |
Interfaces & Integration |
Sharing the Assignments |
XML - Export Metamodel |
XML - Export Metamodel |
XML - Export Metamodel |
XML Export |
List of Activities |
Workflow Definitions Catalog |
XML - Export Metamodel |
XML Export |
XML Export |
XML Import |
List of Activities |
Logging of XML Import |
XML Import |
XML Import |
Y |
year |
Z |
ZIS |
Business Impact Analysis and Continuous Business Criticality Improvements |
Interfaces & Integration |
ITSCM Links to Other Managers |
Risk Analysis |
Supporting Object Types |
ZIS |
ZIS Interface |
ZIS Update |
Interation Between Valuemation and ZIS |
ZIS Update |
ZIS-System -> EPI |
Zooming |
Toolbar |
Using Schema |
Zooming |