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Major Incidents
Typical use case scenario: I want to see reported major problems so that I know if I am affected and I can assign my problem to it.
The following actions can be used in the process:
Mee Too |
You can start creating a new Ticket of an Incident type with the Me Too button provided that you have identified a similar Incident related to an existing Major Incident. By clicking the button, a new Incident related to the selected Major Incident will be created. |
When the end-user finds that he has got the same problem like the one reported by an existing Major Incident (which he can see in the 'Major Incidents' InfoObject), he can create a new subordinated Incident very quickly:
- Select an existing Major Incident in the Major Incidents InfoObject.
- Click the Me Too button.
- A new ticket with the same ticket description, ticket type and impact will be created. The ticket will be related to this Major Incident as a Subordinate Incident.
Please see also the Handling of Major Incidents topic.