To test a call to ACD number means that all extensions to which a call can be connected has to be monitored.

The Scenario for the test is to:

1. notify human agents at help-desk, that receive calls to ACD number, that testing of CTI is performed
2. start monitoring of all extensions
3. make ONE test call to ACD number

   a) from mobile phone

   b) from public phone from the same city

   c) from internal phone, connected to the same PBX

   d) from internal phone, connected to the PBX of the customer - if any

   e) from foreign phone, i.e. an international call

4. stop monitoring

1. repeat next calling number

The following batches can be used to start monitoring on all extensions in one command.

Main batch to be executed:

rem --------------------------------------------------------------------------

rem Test of CTI

rem Define values of below listed variables.

rem They are used to compose a name of log file to indicate conditions of test.

rem

rem TEST_NUMBER ... date when test was executed followed by ordinal number of test

rem CALLED_PHONE ... a phone number which is dialed in the test, ACD or direct number

rem CALLING_PHONE ... a phone number from which a call is made

rem --------------------------------------------------------------------------

set TEST_NUMBER=0811_001

set CALLED_PHONE=ACD

set CALLING_PHONE=1726865953

set LOG_FILE_PREFIX=Cisco85_%TEST_NUMBER%_

set PLUGIN_CLASS=de.usu.s3.cti.yaplugin.cisco.CiscoPlugin

set CONNECT_INFO="10.226.244.10;login=DE_CTI_VALUMATION;passwd=sdscticisco"

rem below listed addresses will be monitored

start CtiTestCore.bat 885216 %CALLED_PHONE% %CALLING_PHONE% %LOG_FILE_PREFIX% %PLUGIN_CLASS% %CONNECT_INFO%

start CtiTestCore.bat 885217 %CALLED_PHONE% %CALLING_PHONE% %LOG_FILE_PREFIX% %PLUGIN_CLASS% %CONNECT_INFO%

start CtiTestCore.bat 885218 %CALLED_PHONE% %CALLING_PHONE% %LOG_FILE_PREFIX% %PLUGIN_CLASS% %CONNECT_INFO%

start CtiTestCore.bat 885219 %CALLED_PHONE% %CALLING_PHONE% %LOG_FILE_PREFIX% %PLUGIN_CLASS% %CONNECT_INFO%

CtiTestCore.bat

The last value (false) on java command line defines using weaker identification of the duplicate "connected" event. Its default value is false. When true, the weaker method to identify duplicate "connected" events is used.

rem --------------------------------------------------------------------------

rem Core batch of CTI test

rem It should be started with defined parameters 1-6

rem I.E. DO NOT START THIS TEST DIRECTLY FROM EXPLORER

rem --------------------------------------------------------------------------

call set_env.bat

set MONITORED_ADDRESS=%1

set CALLED_PHONE=%2

set CALLING_PHONE=%3

set LOG_FILE=%4%CALLED_PHONE%_%MONITORED_ADDRESS%_%CALLING_PHONE%.log

set PLUGIN_CLASS=%5

set CONNECT_INFO=%6

java -classpath %TCP% -Denable_cti=true de.usu.s3.cti.YaCtiTest %PLUGIN_CLASS% %CONNECT_INFO% %MONITORED_ADDRESS% %LOG_FILE% false