Accept Error Solution

Role: Problem Manager

Reference user: -REF-PRM

Process: Confirming or rather declining of the solution proposal

The error solution is accepted by the Problem Manager.

1. The Problem ticket with the error solution should be accepted by the Problem Manager.

   By clicking the Work On action, the current user becomes the new actual "worker" of this ticket. His/her taking over is documented in the ticket description (history). Ticket status remains unchanged during this step.

   

2. The proposed solution of the error should be checked and accepted or declined.
   • Accept the solution by the Accept Solution action.
     Ticket status changes to 'Solution Accepted (ER)' and this is documented in a new ticket description (history). The Ticket is automatically transferred back to the responsible person.
   • To decline the solution, tick the Reject check box on the Master tab of editor and state reasons for rejection in the text box below the check box. Then click the Decline Problem button (at the bottom of the editor).