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Problem and Error Control

The object of this process it to constantly monitor outstanding Problems with regards to their processing status, so that where necessary corrective measures may be introduced.

Valuemation provides different Problem catalogs to do this kind of monitoring.

Help Image

In the example above, you can see the catalog of all known Problems. You can also list the Known Errors (KE) only by selecting the 'KE' check box or filter the Problems by their status. Using these catalogs, you can take advantage of the full Problem and Error control from one place.

See Also

Problem Management Use Cases

Create a Problem Directly

Create a Problem from an Unsolved Incident

Create a Problem According to Incident Analysis

Create a Problem according to a Model Ticket

Assign a Problem

Accept and Edit a Problem (Analysis)

Confirm / Decline a Problem

Problem RCA

Cause + Problem solution found

Cause Found: Create + Assign Error

Accept Error Solution

Request Error Solution

Create and Assign Workaround

Workaround - Editing Process

Workaround - Approval/Rejection

Workaround - Complete

Major Problem Review

Problem Reporting

Search Solution in KC

KB Proposal

Relate 'N' Systems or Components to an Incident/Problem