Relate 'N' Systems or Components to an Incident/Problem

Use case scenario: It is possible to relate more than 1 system and (or) component to an Incident or Problem ticket.

This functionality enables you to do following:

• When a person is selected and assigned to the Incident (Problem) and then searches for systems, only the systems related to person will be visible. A user can use Reset and then see all of the systems again.

• When a system or more systems are selected and assigned to the Incident (Problem) and then a user is searching for components, only the components of all related systems are shown. A user can reset it and see all of the components, too.

Example:

1. Create a new Incident (or a Problem).
2. Fill in the person in the 'Reported by' field.
3. On the Systems tab, search for systems.

   Now only the systems related to the selected person will be shown.

4. Select a system a click OK.