Ticket activities can be seen as a sequence of steps that need to be done in order to complete the Incident.
In This Chapter
Processing Activities
Activity Sequences
See Also
Related Information
Autoclose Functionality
Incident Management - Status Diagram
Ticket Prioritization Guideline
Followed Tickets
Customer Satisfaction
Incident - Change Association
Authorization Groups and Roles
Organizational Roles
Incident Links to Other Ticket Classes
Solution Request Parameter
Dashboard InfoObjects
ZIS Interface
Mail In/Event Management
Audit for Newly Created Objects
Ticket and Calendar
Incoming and Outgoing E-Mails