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Working with Activities

Ticket activities can be seen as a sequence of steps that need to be done in order to complete the Incident.

In This Chapter

Processing Activities

Activity Sequences

See Also

Related Information

Autoclose Functionality

Incident Management - Status Diagram

Ticket Prioritization Guideline

Followed Tickets

Customer Satisfaction

Incident - Change Association

Authorization Groups and Roles

Organizational Roles

Incident Links to Other Ticket Classes

Solution Request Parameter

Dashboard InfoObjects

ZIS Interface

Mail In/Event Management

Audit for Newly Created Objects

Ticket and Calendar

Incoming and Outgoing E-Mails