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Problem Links to Other Ticket Classes

Tickets of 'Problem', 'Error' and 'Workaround' ticket classes have the following links to other ticket classes:

  • Problem - Problem (Superior Problems)
  • Problem - Problem (Subordinated Problems)
  • Problem - Incident (Subordinated Incidents)
  • Problem - RFC (Superior RFCs)
  • Problem - Workaround (Assigned Workarounds)
  • Error - RFC (Assigned RFCs)
  • Error - Problem (Assigned Problems)
  • Error - Workaround (Assigned Workarounds)
  • Workaround - Incident (Assigned Incidents)
  • Workaround - Problem (Assigned Problems)

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See Also

Related Information

Problem Management - Status Diagram

Ticket Prioritization Guideline

Ticket and Calendar

Proactive Problem Management

Problem - Change Association

Authorization Groups and Roles

Organizational Roles