Execute Service Request

Use case scenario: The person working on a Service Request has completed its execution. The execution of the Service Request has to be documented and the Service Request has to be set to status 'Executed'.

The following actions are involved in the process:

To execute a Service Request:

1. Select the given Service Request from the catalog and open it by double-clicking on it.
2. Accept the Service Request.
3. Click SR Executed.
4. Document the solution in a new ticket description.

   The Service Request is automatically reassigned to the overall responsible person (Service Desk or 1st Level).