Responsibility Assignment Matrix

One or more persons can be linked to a service. The assignment can be done both for service templates and service instances. The assignment of persons to a service is administered in the 'Assigned Persons' reference catalog of the service template/instance editor. Persons can relate to a service in two types of roles:

• Person Role - column 'Role' in the 'Assigned Persons' reference catalog

  Each assigned person can assume one service-related functional role (called 'Person Role') such as 'Service Architect', 'Service Level Manager', 'Service Product Manager' etc.

• Responsibility Role - column 'RAM' in the 'Assigned Persons' reference catalog

  Each assigned person can assume one or more responsibility roles.

  Responsibility roles form so called Responsibility Assignment Matrix (RAM) which describes the participation of individual players in service-related processes. ITIL specifies several RAM methodology model. Standard Valuemation RAM supports so-called RACI model (called 'RACI Basic Matrix'), offering the following pre-defined responsibility roles:

  • Responsible (R)
  • Accountable (A)
  • Consulted (C)
  • Informed (I)

Responsibility Assignment In Use

• Persons and Role Assignments

  Assigning persons to a service template or service instance.

• Editing the Role Assignments

  Role modifications require editing the link between the service and the person.

• New Roles Creation

  Person and responsibility roles are administered using respective Valuemation catalogs