Incident Priority Change Reason

Use case scenario: Changing the priority of an Incident is followed by a requirement to give reasons for such a change. The reasons are listed as Ticket Descriptions of the Incident.

Note: This feature is disabled by default. It can by enabled by the 'askForValueChangeReason' mainparameter.

To give reason for the Incident priority change:

1. Open the Incident in the edit view.
2. Change the Incident priority.

   In fact, you can only change the 'Impact' or 'Urgency' manually, the 'Priority' is calculated depending on those changes.

3. After the priority has been changed, a Ticket Description window appears asking your to give reason for such a change.
4. Write the reason of the Incident priority change.
5. Click OK to proceed.

   The stated reason appears in the Incident editor on the 'Descriptions' tab.