Work on my Tickets

Typical use case scenario: I want to see my reported tickets so that I know what status they have and when I can expect their solution.

The following actions are involved:

Call the My Tickets Catalog

The action can be started:

• Using the Smart Tile on the Start Page of the End User Business View

  Using the tile on the End User start page is the fastest way to open the My Tickets catalog.

  Note: If not present, tiles can be easily added by Start Page customization.

• Using the Smart Tile from the 'Tiles' InfoObject

  If available, the 'Tiles' InfoObject provides access to all available Smart Tiles, the My Tickets tile included.

Actions in the Opened Catalog

In the catalog, you may want to add an attachment to the existing ticket:

1. Select a Ticket and right-click on it.

   The context menu appears.

2. Select Attachments from the menu.

   The standard Attachments dialog box appears.

3. Add an attachment and click OK to proceed.

Actions in the Editor

If you open a Ticket in the edit view, you can execute the following actions in the editor:

Add an attachment

1. Click the Add File button.

   The Upload file dialog box appears.

2. Select a file using the Select a file... button or drag & drop it into the dialog box.

   As the file has been added, the dialog box closes.

Add a system

1. Click the Assign System button.

   The Browser: System appears.

2. Select the corresponding system and click OK to proceed.

   The System has been added to the Ticket.

Add a description

1. In the Descriptions section, click the Create New button.

   The New:Ticket Description dialog appears.

2. Fill in the Ticket Shorttext and Description fields.
3. Click OK to proceed.

   A new Ticket Description has been added.

   Proceed in the same way to add more Descriptions if necessary.