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Create Service Request quickly

Use case scenario: A service request occurs. The Call acceptance editor is filled with logged user information (normally end user or customer) and description. The service request has to be created quickly without opening it in the editor afterwards.

The following actions are involved in the process:

Quick Create Ticket

Allows you to create an incident quickly from the Call Acceptance editor without being opened in the edit view immediately.

 

To create a Service Request quickly:

  1. Continue with the opened Call acceptance editor.
  2. Make the classification: Ticket Class = Service Request.
  3. Click Quick Create Ticket.

    The Service Request has been created with a unique ticket number (with prefix SR-).

    Depending on the configuration, the Call acceptance editor is cleared or closed directly.

See Also

Related to Call Acceptance - Service Request

Create and Edit Service Request

Create Service Request to System

Search solution in KB and create Service Request

Create Service Request according to a Model Ticket

Create and assign Service Request

Close existing Service Request ticket

Add feedback to Service Request that end user has not accepted solution

Update (and close) existing Service Request