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Service Agreements Hierarchy

Service agreements can have a hierarchical structure. This could be used, for example, to reflect the structure of offered services.

  • Use the 'Superior Service Agreement' field to select a service agreement superior to the currently edited one
  • Use the 'Subordinated Service Agreements' reference catalog (tab) to assign or create service agreements that are subordinated to the currently edited one in the service agreements hierarchy.

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See Also

Service Level Agreements

Creating a New Service Agreement

Assigning a Service Agreement to a Service Instance

Printing and Attaching a Service Agreement

Service Level Agreement Monitoring Chart