Create a Problem According to Incident Analysis

Role: Problem Support

Reference user: -REF-PRS

Process: Problem foreseen

Existing Incidents can be analyzed (for instance. by filtering the Incident catalog according to Major Incidents or significant component types) and consequently a general Problem can be recognized. This approach demonstrates a proactive problem identification and handling.

1. Analyze existing Incidents.
2. Create a new Problem (call sidebar action Create Problem) and provide necessary information.
3. With the new Problem opened, go to the Assigned Incidents tab and use the Search button to open a catalog for selection of existing Incidents.

   

4. In this catalog, select the Incidents identified in step 1. Then click Select to link the Incidents to the Problem.
5. Save the new problem.