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The following object types are affected by the introduction of time zone support:
Object Type |
Database Object |
Affected Attributes |
Ticket |
AMS_TICKET |
Date Reported, Date Planned, Date Finished, Planned Response, Date Response |
Ticket History |
AMS_HI_TICKET |
Date Reported, Date Planned, Date Finished, Planned Response, Date Response |
Activity |
AMS_ACTIVITY |
Date Create, Date Target, Date Begin, Date End |
Activity History |
AMS_HI_ACTIVITY |
Date Create, Date Target, Date Begin, Date End |
Ticket Description |
AMS_TICKETDESC |
dateCreate |
Ticket Description History |
AMS_HI_TICKETDESC |
Create |
Service Parameter |
AMA_SERVPARAM |
datevalue01, datevalue02 |
Escalation Record |
AMA_ESCRECORD |
date (escdate), Time (esctime) |
Escalation History |
AMA_HI_ESCRECORD |
date (escdate), Time (esctime) |
Ticketlink |
AMS_TICKET_LINK |
dateLateStart, timeLateStart |
The object types above are part of Vauemation standard installation. Should your own customization contain attributes requiring transition to time zone support, follow the steps outlined in Steps to Implement Time Zone Support.