Create Service Request to System

Use case scenario: A service request occurs. The Call acceptance editor is filled with logged user information (normally end user or customer) and description. A service request has to be assigned to a specific system.

The following actions are involved in the process:

To create a service request to a system:

1. Continue with opened Call acceptance.
2. Provide correct classification: Ticket Class = Service Request.
3. Switch to system reference catalog by clicking the Systems tab.
4. Select the appropriate system.
5. Click Create for System to quickly create it or Edit for System to create and edit it.

   Service Request is created with a unique ticket number and closed or created and opened in the editor for further editing.

6. Depending on the configuration, the Call acceptance editor is cleared or closed directly.