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Incident Links to Other Ticket Classes

Tickets of the 'Incident' ticket class have the following Incident-Incident links and links to other ticket classes:

  • Incident - Incident (Superior Incidents)
  • Incident - Incident (Preceding Incidents)
  • Incident - Incident (Subordinated Incidents)
  • Incident - Incident (Subsequent Incidents)
  • Incident - Problem (Assigned Problems)
  • Incident - RFC (Assigned RFCs)
  • Incident - Workaround (Assigned Workarounds)
  • Incident - Service Requests (Assigned Requests)

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See Also

Related Information

Autoclose Functionality

Incident Management - Status Diagram

Ticket Prioritization Guideline

Followed Tickets

Working with Activities

Customer Satisfaction

Incident - Change Association

Authorization Groups and Roles

Organizational Roles

Solution Request Parameter

Dashboard InfoObjects

ZIS Interface

Mail In/Event Management

Audit for Newly Created Objects

Ticket and Calendar

Incoming and Outgoing E-Mails