Acknowledgement of an event (manually)

After the user acknowledged an event from which a ticket has been created:

ZIS Systems informs the EPI about the acknowledgement by sending an acknowledgement (update) message:

ZIS System sends the ZIS_Reference_ID, an UPDATE-flag, a ticket short text („Event was acknowledged by USERNAME_ZIS“), the ticket long description (DESCRIPTION) and a UserID to Valuemation. In VM the ticket that conforms to the ZIS_Reference_ID will be updated with a newly created ticket description (a further DESCRIPTION) with the following data and the status will be changed to „accepted (IN)“:

• Status will be updated to = „accepted (IN)“
• Description ticket short text (TCK_SHORTTEXT) like in corresponding message text from ZIS
• Long description (DESCRIPTION) like in corresponding message text from ZIS
• UserID of ticket description = received from ZIS-System
• User data of ticket description according UserID. If not found: UserName = „ZIS_System“