Service Request Shop

The Service Request Shop combines online shopping user experience with the power and flexibility of Valuemation Service Request functionality. To the end user it provides a streamlined, hassle-free way to register self help requests. The administrator can use it to design smooth, standardized requesting processes.

Using the Shop

Ordering products and services via the Shop involves three basic steps:

1. Select the product or service in the main Shop workspace.

   Browse the categories or use the search field to locate the item you need, then click 'Select' (or double-click) on the item to send it to the Configurator.

2. Specify requested configuration of the product or service in the Configurator.

   In the Configurator you choose available options, get on overview of the resulting configuration and its price, and send the configured item to the Cart.

3. Process the Cart

   In the final step, the content of the Cart is requested by clicking the 'Submit Request' button. Before doing so it is possible to specify a common system, location and wish day for the items. It is also possible to postpone requesting by saving the cart or to save the content of the cart as a template for further repeated use.

Opening the Shop

In standard Valuemation, the Shop can be started in several ways:

• Business View home pages

  The 'Request in Shop' tile can be found on the home page of many standard business views. Examples include business views 'End User', 'Call Center Agent', 'Service Desk' or '1st Level Support'. It can also be added to any home page by easy customization.

• The 'Tiles' InfoObject

  The 'Request in Shop' tile can also be found in the 'Tiles' InfoObject.

• The 'Request Product or Service' action

  The 'Actions' folder of the 'Sidebar' InfoObject may contain action 'Request Product or Service'. If not present, the action can be added using the 'Add a workflow definition' command.

  Depending on customization, the Shop can be started anywhere where action 'Request Product or Service' has been made available.

  Note that the possibility to add tiles or actions may be subject to user permissions. Contact your Valuemation administrator should you need to perform an addition as a user with limited permissions.

The Service Request Shop with its predefined products and services is one of two possible ways in which the user can raise a request. The other way, registering service requests as tickets, is covered by Valuemation Incident Management (see the 'Call Acceptance' chapter).

Note: This part of the Valuemation Essentials chapter describes Service Request Shop from the end user perspective. For Shop setup and administration see 'Service Request Shop' under 'Business Functionality'.