Previous Topic

Book Contents

Book Index

Next Topic

Components

All of the Business Objects associated with the Escalation have catalogs which can be accessed from the Sidebar. You need to switch to Valuemation Administration business view, go to "Incident/Problem Management" section and expand the Catalogs > Configuration > Escalations folders to locate the corresponding catalogs:

Help Image
Escalation Catalogs in the Sidebar

In This Chapter

Escalation Parameter

Escalation Type

Escalation Level

Escalation TypeLevel

Escalation Action

Escalation Records

Escalation Condition

See Also

Valuemation Escalation

Escalation Basics

Business Rules

Escalation Process

Technical Environment

Escalation in Use