Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities)

A detailed recovery workflow for 'Service Continuity' and 'Disaster Recovery' activities based on a proven Valuemation 'Business Process Manager' (BPM) process, triggered by an 'Emergency Disaster Change' ticket which comes up from the Disaster Major Incident Ticket.

That kind of a process definition can be directly related to a business service or (more general) to a service type.

This process handles the "Minimal Service Continuity" topics defined as service parameter for all assigned services and provides all necessary activities in the right predefined order. The instantiated process tasks will get highest priority 1 in case of this urgent situation.

• The Emergency Change is started and related to a service.
• If a disaster situation occurs, the ITSCM Manager is informed.

• Then a special user task 'Follow Recovery Definitions' will be started. It can be further enhanced as a subprocess for customer needs.

Note: All needed hierarchical escalations and notifications can be additionally defined in this process. For detailed information on the BPM process handling, please see the 'BPM' chapter.