Valuemation Escalation

Valuemation Escalation is a powerful, flexible mechanism for identification of problems such as delays, non-fulfillment of business contracts or service level agreements etc. It recognizes the situation and can draw attention to it by setting escalation levels and carrying out actions (e.g. sending an email or creating a Ticket).

An Escalation can have different meanings in different circumstances:

• Reminder

  Note or diary entry to perform a certain task on a regular basis (e.g. generate and submit a report every week by 10a.m. on Monday).

• Follow up

  If an order is overdue, follow up with the supplier and establish the delivery date.

• Action

  If a Ticket is approaching its deadline and is still open, upgrade the priority to ensure it is dealt with. If a Ticket has reached its deadline and is still open, protocol the fact and inform the leader of the support group responsible.