ITSCM Links to Other Managers

Availability Manager

The ITSCM contains objects and provides information such as “Violation Risk”, “Disruption Probability” and "Disruption Impact" , which are the Valuemation internal data. They can be closely integrated with Availability Management data and functions in ZIS system and per “USU Valuemation Enterprise Integrator (VM EPI)” with external tools.

In ZIS, Service Level Monitor "Disruption Impact" is defined and stored as a service level and the "Disruption Probability" is calculated by internal procedures and will be provided by some SLM report.

Additional monitoring data concerning current availabilities of services or CIs can be transferred from Availability Manager (ZIS) to Valuemation SMDB / CMDB.

Please see also the ZIS module.

The current availabilities (coming from a special sidebar catalog "Service Availability All").

Capacity Manager

Services (from SMDB) and CIs (from CMDB) including the capacity information are Valuemation internal data. They can be synchronized with Capacity Management data and functions in ZIS system and per “USU Valuemation Enterprise Integrator (VM EPI)” with external tools.

Please see also the ZIS module.

Example: In case of an identified capacity minimum level for a server, some new Service Request via Service Catalog and Request Fulfillment can be raised in Valuemation to increase hard disk or memory capacity of a server system CI by additional system configuration with stock items or items which have to be purchased (by procurement).

Asset Manager

All Configuration Items and their asset information are maintained in the Asset Manager.

Please see the Asset Manager for details.

Configuration Manager

All Configuration Items and their configuration information are maintained in the Configuration Manager.

Please see the CMDB Manager for details.

Service Portfolio Manager

A complete set of tools for administration of IT Services is provided in the Service Portfolio / Service Level Management.

Please see the Service Portfolio / Service Level Management for details.

Service Level Manager

A complete set of tools for administration of IT Services is provided in the Service Portfolio / Service Level Management.

Please see the Service Portfolio / Service Level Management for details.

Incident Manager

The following two areas are important: An Incident-Service relation (navigate to a service and do the Business Impact Analysis) and the (Disaster) Major Incident resolution.

Please see the Incident Manager for details.

Problem Manager

The important part is the service relation (navigate to a service and do the Business Impact Analysis).

Please see the Problem Manager for details.

Change Manager

The following two areas are important: An Incident-Service relation (navigate to a service and do the Business Impact Analysis) and the (Disaster) Emergency Change.

Please see the Change Manager for details.