Real Life Use Cases

Real-life use cases of Incident Management represent a set of use cases which are typical of the daily work of a common user.

Real-life use cases associated with the Incident Management are:

• Create Ticket
• Work on my Tickets
• Request in Shop
• Work on my Request
• Check for Escalated Incidents
• Follow an Incident
• Create and Assign Incidents
• Create and Solve Incident
• Create Incident including an Activity
• Give Information about an Existing Ticket
• Create and Assign a Service Request
• Accept and Execute a Service Request
• Work on Activity