Close existing Incident

Use case scenario: The Call acceptance editor is filled with the logged user information (normally an end user or a customer) and the description. An incident ticket already exists, has been solved and the end user confirms its solution.

The following actions are involved in the process:

To close the existing Incident:

1. Continue with the opened Call acceptance editor.
2. Locate the appropriate ticket in the 'Tickets' reference catalog.
3. Double-click on the incident to edit it.
4. Click the Close Incident button to close the incident (if the incident can be closed).

   The incident status changes to 'Closed'.