Feedback: Service Request execution rejected

Use case scenario: A service request was executed but the result is rejected by the user. The service request has to be processed to provide another solution.

The following actions are involved in the process:

To add the 'User not accepted' feedback:

1. Select the Service Request from a catalog and open it by double-clicking on it.
2. Click User not accepted.

   The agent has to describe the rejection in a ticket description of the Feeback type.

   Service request status changes to 'User Not Accepted'.

   Note: Now the Service Request can be reassigned back to the solving group by clicking Assign SR or accepted to rework it by clicking Accept SR.