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Underpinning Contract (UC)

Underpinning Contract (UC) is a contract between an IT service provider and a third party. The third party provides supporting services that enable the service provider to deliver a service to a customer.

In Valuemation, service records of Service Class 'UC - External Service' are services provided at the 'Service Components' level by external service providers. Service Parameters of such services represent UC parameters which should be stipulated in UC documents.

See Also

Key Terms and Object Types

Service Portfolio

Service Catalog

Service Level Agreement (SLA)

Operational Level Agreement (OLA)

Service Template

Service Instance

Service Types

Service Class

Service Options and Option Groups

Service Parameters and Parameter Types

Pricing Model and Price Conditions

Service Domains

Service Attributes