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Authorization Groups and Roles

Standard Valuemation contains predefined Authorization Groups corresponding to different roles performed by the users in individual areas of Valuemation business functionality.

Each Authorization Group is given a set of authorization permissions according to the expected tasks and expertise of group members. These permissions are grouped together to form so called Authorization Roles. Thus users belonging to Authorization Group 'A' receive permissions contained in all Authorization Roles assigned to Authorization Group 'A'.

A full overview of the structure of Valuemation authorization roles and groups is best given in a table form - please see attached (regularly updated) 'Authorization Matrix' sheet.

See Also

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Incident Management - Status Diagram

Ticket Prioritization Guideline

Followed Tickets

Working with Activities

Customer Satisfaction

Incident - Change Association

Organizational Roles

Incident Links to Other Ticket Classes

Solution Request Parameter

Dashboard InfoObjects

ZIS Interface

Mail In/Event Management

Audit for Newly Created Objects

Ticket and Calendar

Incoming and Outgoing E-Mails