Valuemation Update

After an alarm of an correlated event is acknowledged by the user or any other ZIS internal update of a correlated event happens, the correpsonding VM ticket should be updated. (6)

1. The ZIS System is starts VM REST Webservice „WS_REST_CreateObject“ with user '-CMONT'
2. The corresponding Incident ticket in Valuemation is updated with the following new ticket description data:
   • Ticketdesc-ID

     Automatically created by Valuemation.

   • Descno = i

     not taken over from ZIS but automatically generated by Valuemation.

   • Statementtype

     Valuemation setting is used.

   • Ticket short text

     Event text taken over from ZIS. If empty, Valuemation setting is used.

   • Description

     Event text taken over from ZIS. If empty, Valuemation setting is used.

   • General Visibility

     Valuemation setting is used. Default value is 'True'.

   • NoRead

     Valuemation setting is used. Default value is 'True'.

   • TicketdescCreator

     The current person associated with user '-CMONT'. If not existing, default person from Valuemation setting is used.

   • SupportgroupCreator

     Taken over from ZIS. If existing only in Valuemation, empty or not existing, current default supportgroup of the person associated with user '-CMONT' is used. If not existing, default person from Valuemation setting is used.

   • DateCreate = Datcre = Datchg

     System date is used.

   • Usercre = Userchg

     Current user '-CMONT' is used.

3. VM REST Webservice „WS_REST_CreateObject“ sends the following information back to ZIS:
   • Score ('Return Message')
   • Return Code (Return Code)
   • Ticketdesc-ID (mandatory)
   • Json:

     { "result": { "score": "success", "data": { "id": "Ticketdesc-nnnnnn#" }, "id": "WS_REST_CreateObject_2", "message": { "messageId": "ws.created.object" } }, "returnCode": "00"}