Create and Edit Service Request

Use case scenario: A service request occurs. The Call acceptance editor is filled with the logged user information (normally an end user or a customer) and a description. The service request has to be created with possibility to change some data in the ticket editor.

The following actions are involved in the process:

Create + Edit Ticket

Allows you to create a Service Request from the Call Acceptance editor and open it in the edit view right away.

To create and edit the Service Request:

Continue with the opened Call acceptance editor.
Make the classification: Ticket Class = Service Request.
Click Create + Edit Ticket.
The service request has been created with a unique ticket number and opened in Edit view for editing.
Click OK to save the ticket.
Depending on the configuration, the Call acceptance mask is cleared or closed directly.