Inform end user about executed Service Request

Use case scenario: A service request is returned to the overall responsible person as executed. The end user has to be informed.

The following actions are involved in the process:

Informing an End User about the Solution

To Inform an end user about the Incident Solution:

1. Select the Service Request ticket from the catalog or open it by double-clicking on it.

   Note: The Service Request must be in the Executed SR status.

2. Click Inform User.

   If Response Media = 'Email', an email dialog pops up and must be confirmed.

3. Fill in at least the mandatory fields and edit the email according to the best of your knowledge.
4. Click OK to proceed.

   The email has been sent.