Workaround - Complete

Workaround - Complete

Role: Problem Support

Reference user: -REF-PRS

Process: Closing a Workaround

An accepted Workaround in action can be closed by completing the accompanying problem.

Select the Workaround in status 'Approved (WA)' in the Workarounds catalog and click the Complete WA action at the bottom of the catalog.
Alternatively, open the Workaround in the editor and click the Complete WA action at the bottom of the editor.

See Also

Problem Management Use Cases

Create a Problem Directly

Create a Problem from an Unsolved Incident

Create a Problem According to Incident Analysis

Create a Problem according to a Model Ticket

Assign a Problem

Accept and Edit a Problem (Analysis)

Confirm / Decline a Problem

Cause + Problem solution found

Cause Found: Create + Assign Error

Accept Error Solution

Request Error Solution

Create and Assign Workaround

Workaround - Editing Process

Workaround - Approval/Rejection

Problem and Error Control

Major Problem Review

Problem Reporting

Search Solution in KC

Relate 'N' Systems or Components to an Incident/Problem