Normal Change

Normal Change refers to changes that should proceed through all steps of the Change Management process.

Normal change is one of three ITIL-defined change types (see also Standard Change and Emergency Change).

The topics in this section describe working with Normal Changes within Valuemation Change Management module. See also 'Raise a New RFC / Change From the Service Shop' for a simplified, end user targeted way of Normal Change creation.

Normal Change Business Process Diagram

In This Chapter

Create RFC (User Request)

Create RFC out of Incident

Create RFC out of Problem

Create RFC out of Release

Select Model Ticket

Select Service Parameter

Reject RFC

Process RFC Activities

Change Monitoring

Change Review