Incident - Change Association

Use case scenario: A Service Desk personnel working with an Incident ticket can also access related change tickets. For this, the Change tickets need to be linked to the Incident ticket using the Assigned RFCs tab on the Incident editor.

To link the Change tickets to the Incident ticket:

1. Go to the Assigned RFCs tab of the Incident editor.
2. Use the Search button to link an existing Change ticket to the Incident.

   A browser of available Change tickets opens.

3. Select one or more Change tickets.

   Click the Select button to link them to the Incident.

   Note: Alternatively, use the Create Change button to create a new Change ticket linked to the currently edited Incident.