Previous Topic

Book Contents

Book Index

Next Topic

RFC Links to Other Ticket Classes

RFC tickets have the following links to other ticket classes:

  • RFC - RFC (Superior RFCs)
  • RFC - Incident (Subordinated Tickets)
  • RFC - Problem (Subordinated Tickets)

Help Image

See Also

Related Information

User-Person-Supportgroup

Change Authorization

Risk Rating

Ticket and Calendar

Change Scheduling

Service Outage

Back-out Plan

Reporting

Process RFC Activities

Emergency Change

Integration With CMS

Problem - Change Association

Autoclose Functionality

Communication With the Stakeholders

Ticket Prioritization Guideline

Authorization Groups and Roles

Organizational Roles