Assign Incidents to a Problem

Use case scenario: Existing Incidents can be assigned to a Problem. This would be done, for instance, if a tickets analysis was performed and Incident tickets pertaining to an already registered Problem were found.

To assign Incidents to a Problem:

1. Analyze the existing Incidents, make sure a logical connection to the already existing Problem is valid.
2. Open the Problem.
3. With the Problem opened, go to the Assigned Incidents tab.
4. Use the Search button to open a catalog for selection of the existing Incidents.
5. In this catalog, select the Incidents identified in step 1.
6. Click Select to link the Incidents to the Problem.

   The status of the assigned Incidents will be changed to 'Waiting for Problem'.

7. Save the new problem.

   The assignment is complete.

   The Incidents will be solved automatically as soon as the Problem is solved.