Status Actions and Emails

Submit Request

Ask for Printing
If selected, the confirmation dialog displayed after a request has been submitted offers an option to print the request. Clicking 'Yes' in the dialog opens a html page with request summary which can be printed out, clicking 'No' finalizes the request without printing.
Send Email
If selected, then an email is sent when a request is submitted.
Submit Request Email Template
Selection of an email template to be used for the submit request emails.

Approve Request

Approval Email (& Close)
If selected, then an approval email is sent when the status of the request changes to 'Approved'. The request editor is then automatically closed.
Approving Email Template
Selection of an email template to be used for the request approval emails.
Rejection Email (& Close)
If selected, then an email informing about request rejection is sent when the status of the request changes to 'Rejected'. The request editor is then automatically closed.
Rejection Email Template
Selection of an email template to be used for the rejection emails.

Close Request

Autoclose Requests after Fulfillment
Specifies the number of days between request fulfillment and its automatic closing if no user reaction (request confirmation or declining) has been received.
Reopening is Possible after Closing
An already closed request can be reopened within a certain time interval after its closing. The setting specifies this time interval (in days).

Email Option

The following behaviour can be selected for the email sending actions: