Related to Call Acceptance - Service Request

The Call acceptance editor is filled with the logged user information (normally end user or customer) and a description. The incoming call is treated as Service Request.

This is done by assigning a Ticket class = Service Request and by completing the other classification fields such as Ticket type = mandatory, Parent category and Ticket category = further classification, optional). The ticket is not saved yet and may be quickly created, created and assigned, created and solved etc.

Please see the subsequent use cases.

The Call Acceptance editor with a Service Request Ticket Class.