Create Incident quickly

Use case scenario: An incident occurs. Log the incident: The Call Acceptance editor is filled with logged user information (normally end user or customer) and description. The incident has to be created quickly. It shall not be opened for editing right away.

The following actions are involved in the process:

To create an incident quickly:

1. Continue with the opened Call Acceptance editor.
2. Make Classification: Ticket Class = 'Incident'.
3. Make Categorization: Choose a ticket type from the list.
4. Click the Quick Create Ticket button.

   An incident is created and assigned a unique ticket number (with prefix IN-).

   Depending on the configuration, the Call Acceptance editor is cleared or closed.