Change Management

CAB (Change Advisory Board)

• Definition: A group of people that advises the Change Manager in the assessment, prioritization and scheduling of Changes. This board is usually made up of representatives from all areas within the IT Service Provider, the Business, and Third Parties such as Suppliers.
• Valuemation Context: CAB is an organizational role and not a permission role, which means that a supportgroup is used for this role. Activities and workorders can be assigned to this supportgroup, they are then processed in Valuemation by the Change Manager as a member of CAB.

ECAB (Emergency Change Advisory Board)

• Definition: A subset of the Change Advisory Board that makes decisions about high impact Emergency Changes. Actual membership of the ECAB may be decided at the time a meeting is called, and depends on the nature of the Emergency Change.
• Valuemation Context: ECAB is an organizational role (based on ITIL specifications) and not a permission role, which means that a supportgroup is used for this role. Activities and workorders can be assigned to this supportgroup, they are then processed in Valuemation by the Change Manager as a member of ECAB.