Interation Between Valuemation and ZIS

The following three different modes of Valuemation-ZIS communication exist:

• Ticket Creation

  After an event unit has raised an event, the ZIS system automatically creates a ticket in Valuemation.

• Valuemation Update

  After an event unit with corresponding Valuemation ticket has been updated by ZIS, the ZIS System automatically updates the ticket in Valuemation by creating additional ticket description(s).

• ZIS Update

  After a ticket has been 'responded to' (acknowledge), 'solved' (update) or 'closed' (close), Valuemation automatically changes the event unit.