Create Incident for System

Use case scenario: An incident occurs. Log the incident: The Call Acceptance editor is filled with logged user information (normally an end user or a customer) and the description. The incident concerns a system belonging to this end user. The incident can be created quickly (without) or with opening the editor.

The following actions are involved in the process:

To create an incident for a system:

1. Continue with opened Call Acceptance.
2. Make the classification: Ticket Class = 'Incident'.
3. Make the categorization: Choose a ticket type from the list.
4. Switch to the Systems reference catalog at the bottom of the Call Acceptance editor to see the user's systems.
5. Choose the affected system.
6. Click the Create for System button to create a new Incident for the system 'in the background' or Edit for System button to create a new Incident for the system and open it in the editor.

   The incident is created or created and opened for editing.

7. The Call Acceptance editor can be cleared or closed according to the configuration.