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Critical Contracts

In Valuemation, the 'Delivery Criticality' information on each relation between service and related service contract item shows how critical that contract is in that service relation.

There are the following three values provided:

  • High
  • Medium
  • Low

The authorized user can use a special sidebar catalog to show all contract items in the different delivery criticalities.

See Also

ITSCM Use Cases

Business Impact Analysis and Continuous Business Criticality Improvements

Recovering to Minimum Service

Risk Analysis

Service Continuity Test

Development of a Detailed Recovery Workflow (for Service Continuity and Disaster Recovery activities)

Documentation