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Incident Reporting
ITIL Incident Management Reporting aims to supply Incident-related information to the other Service Management processes, and to ensure that improvement potentials are derived from past Incidents.
In Valuemation, reporting can be carried out with the following tools:
The resulting Incident Management Report is a report supplying the Incident-related information to the other Service Management processes.
See also the 'Dashboard InfoObject' topic in the 'Valuemation Essentials' chapter for some dashboard samples.