ZIS

Valuemation ticketing is capable of communication with ZIS System (Zentrales Informations-System), namely creation of new Incident tickets automatically out of ZIS events and sending information back to ZIS.

There are three systems involved which continuously interact with each other. The EPI as the core element of the ZIS-System-Integration coordinates all communication processes between ZIS-System and Valuemation. EPI holds full control of the exchange of data at all times.

Depending on the rules assigned to process a ticket-relevant event, a transaction either creates a new ticket or updates an existing ticket in Valuemation. Removing such an event also sends a corresponding message to Valuemation.

In turn, updating or solving an incident within Valuemation returns a defined message to the ZIS-System. How the ZIS-System handles these incoming messages is based on the implementation the customer provides.