This section provides a brief overview of main terms used in connection with Valuemation service management.
In This Chapter
Service Portfolio
Service Catalog
Service Level Agreement (SLA)
Operational Level Agreement (OLA)
Underpinning Contract (UC)
Service Template
Service Instance
Service Types
Service Class
Service Options and Option Groups
Service Parameters and Parameter Types
Pricing Model and Price Conditions
Service Domains
Service Attributes
See Also
Service Portfolio/Service Level Manager
SPM/SLM at a Glance
Using the Service Functionality
Preparation of Classification Data
Related Information
SPM/SLM Settings