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Key Terms and Object Types

This section provides a brief overview of main terms used in connection with Valuemation service management.

In This Chapter

Service Portfolio

Service Catalog

Service Level Agreement (SLA)

Operational Level Agreement (OLA)

Underpinning Contract (UC)

Service Template

Service Instance

Service Types

Service Class

Service Options and Option Groups

Service Parameters and Parameter Types

Pricing Model and Price Conditions

Service Domains

Service Attributes

See Also

Service Portfolio/Service Level Manager

SPM/SLM at a Glance

Using the Service Functionality

Preparation of Classification Data

Related Information

SPM/SLM Settings