Ticket Type

A Ticket Type is a more detailed categorization of a Ticket. It is a higher level of classification than the Category but lower level than the Ticket Class. The Ticket Type is dependent on a Ticket Class selected.

The Ticket Class and Type in particular is often used in searching, grouping and sorting functions. Both Ticket Class and Type will also feature strongly in Release reports which may be generated.

The Ticket Type editor provides the following fields:

• Ticket Type

  The name of the Ticket Type.

• Field Group

  There is the possibility to summarize logical elements which belong together by their field group name.

• Comments

  A Comment field allows a more detailed explanation of the Ticket Type.

• Valid From

  It is effective from that date.

• Valid To

  It is effective until the chosen date.