The Deadlines tab in the Edit View for the Incident is concerned with the dates and times involved in the Incident.On the Details tab, you can find more fields: Incident Closing Code, Customer Satisfaction, Call Media, Feedback Media, Solution Group, Survey Status, Total Cost and Currency.
The 'Call Media' field allows you to identify the initial way of the Incident creation (Phone, Email, Fax, Chat, Event Management...). If the Event Management has been selected, an 'Event ID' field appears below. In this field, you can enter the ID of the Event.
Below there are also the Protocol Fields:
The Protocol Fields inform you when an object was created, who created it and who and when modified it last time.
Using the 'Total Cost' and 'Currency' fields, it is possible to calculate and show the cost and duration out of all ticket descriptions and activities for a particular ticket. Please see below for details.