Call Center Agent

Valuemation Business View: Call Center Agent

Call centers often deal with calls coming from outside the business. A call center agent is a person who handles incoming or outgoing customer calls for a business.

For example, a company that makes consumer software will have a call center that people who bought that software can call in order to get help with it. While these call centers do deal with some technical issues, call center workers are generally working with a finite, known, scripted pool of knowledge. They’re a resource for answers and the exchange of information, providing more general help.